Verbal and Non Verbal

Communication
Presented by:
Gulshan Feroz
European Hand Gestures
 People speak different languages in different
parts of Europe
 Best way to communicate with them is to use

hand gestures
 Positive hand gestures
 Negative hand gestures
 Same gesture is used positively and

negatively at different parts of Europe

Example
 Thumbs Up sign is used the best example
 It is used as positive and negative sign at

different countries of Europe

 Positive Sign in USA and UK
 Negative Sign in Greece and Sardania
 So learn about hand gestures used in Europe

to communicate effectively while walking,

buying and ordering at different places.
 Verbal Communication

It includes
 Written Messages
 Spoken Messages
Non Verbal Communication

It includes
 Unwritten Messages
 Unspoken messages
 Types of Non Verbal
Communication
1. Chronemics
2. Vocalics
3. Haptics
4. Kinesics
5. Proxemics
6. Artifacts
 Chronemics

 Use of time in communication is named as

Chronemics
 e.g Punctuality, Speed of speech
 Vocalics

 The volume, tone of the voice and pitch used

by the sender for communicating a message
to the receiver is named as vocalic.
 Haptics

 The use of touch in communication is the

expression of feeling and emotions.
 Kinesics

 It is the study of the body language of a

person
 e.g gestures, postures, facial expression etc
 Proxemics

 The distance maintained by the person while

communicating with others, communicates
about the relationship of the person with
other like personal, social and public
 Artifacts

 The appearance of a person speaks about his

personality
 The way of clothing, life style
Thank You