Counter Service

The Five Steps of Take-Away

• Greet the customer politely
• Suggest promotional items helpfully
• Review the order completely
• Accept money in payment and return change correctly
• Present the ordered products carefully, and invite the
customers
back.

1Greeting the customer Step 1 Greeting the customer

• Greet all customers with a smile, a polite “hello,” and gentle eye contact
2. Taking Orders and
Suggesting Promotional Items •. Present a menu to the customer

3. Reviewing the Order

4. Accepting Money and Re

turning Correct Change Hello
5. Presenting the Order and
Offering Thanks

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 1. Greeting
Step 2 Taking Orders and Suggesting
2. Taking Orders and
Suggesting Promotional Items Promotional Items
3. Reviewing the Order
• Ask the customer politely if you may take the order
• Suggest current promotional items and appetizers
4. Accepting Money and Ret
urning Correct Change
• Ask if the customer would care for a beverage while waiting ‘till the order is
prepared
• If the order is RR or RBD, serve the customer a beverage while he or
5. Presenting the Order and
Offering Thanks
she is waiting

Keep current on those products we are featuring or

for which we have special arrangements with our
suppliers

1. Greeting
Step 3 Reviewing the Order
2. Taking Orders and
Suggesting Promotional Items • Always review the order with the customer to ensure accuracy
• Once the order is confirmed, inform the customer of the approximate
3. Reviewing the order time until it will be ready

4. Accepting Money and Ret

urning Correct Change

5t o 1
5. Presenting the Order and
0 mi
Offering Thanks
n

This manual is the property of The Minor Food Group and may be used only in a manner and by persons approved by the company. 46 of 86
1. Greeting
Step 4 Accepting Money & Returning
2. Suggest promotional items
helpfully Correct Change
3. Review the order • After the order is taken, tell the customer the total price
completely
• Accept money offered by the customer, stating the amount given
4. Accept money in payment • Return the correct change, stating the amount given back
and return change correctly • Present the guest check to the customer, verifying the order
• Politely seat the customer in the take-away area to await delivery of the
5. Present the ordered order
products carefully, and
offering thanks

Step 5 Presenting the Order and Offering

1. Greeting Thanks
• When presenting the order, check that the products are the same as
2. Suggest promotional items
helpfully those ordered
• Be sure to caution the customer that certain items may be hot and that
3. Review the order pizza boxes should not be tilted
completely • Thank the customer sincerely, with gentle eye contact, a smile and a
cheery “hope to see you again, soon”
4. Accepting Money and Ret
urning Correct Change

5. Present the ordered Bring to the customer all order at the same time.
products carefully, and
offering thanks

This manual is the property of The Minor Food Group and may be used only in a manner and by persons approved by the company.