Managing

Change
Lecture - 8
 What is Change?

To make something different. You can cause

something to change, or you can bring change upon
yourself.

• In today’s competitive environment change is very

necessary at personal as well at organizational
level.

• For instance, adapting to new technology on both

personal and organizational level is very important
for success.
Time of Reflection
▧ Look back on a change you
have had in your past.
▧ What barriers did you
encounter?
▧ Did the change affect you
emotionally/physically?
▧ Do you think you dealt with
the change effectively?
 1.
Causes of Change
1. Life events such as leaving
school, starting a new job,
moving to new area to live, etc.
2. Social Changes such as forming
new relationship, getting married.
3. Life Experiences such as
becoming assertive, growing
older, coping with an illness, etc.
“
 Changes can be

▧ good or bad?
▧ chosen or forced on us?

• Adopting to new technology

• Death of relative
• Getting promotion
• Transfer to other department
• Growing older
• Moving to a new area to live
A CHANGE
PROCESS
 A Change Process – Stages
Stage 1: Awareness that you
want to make a change or that
a change is happening
Stage 2: Accept responsibility,
acknowledge and state the
desired change outcome
Stage 3: what might hinder me
making these changes
Stage 4: What will help me
make the changes?
Stage 6: Create a plan to
manage the changes
Stage 7: State what you will
gain from completing the
plan
Stage 8: Carry out the plan
Stage 9: Regularly review
the plan and make any
necessary adjustments

Stage 5: Ideas/options to
enable me make the changes
 A Change Process - Example
Stage 1: Awareness that you want to make a change
or that a change is happening
E.g. Giving up smoking or unhealthy eating habit

Stage 2: Accept responsibility, acknowledge and

state the desired change outcome
E.g. acknowledge that change is needed and you want your
mom to be happy or become more confident.

Stage 3: what might hinder me making these

changes
E.g. your physical reaction as it’s a habit or you can’t afford an
effective diet plan.
 A change process with an example
Stage 4: What will help me make the changes?
E.g. Firstly, your self motivation. Secondly, your brother
support or your mother support.

Stage 5: Ideas/options to enable me make the

changes
E.g. Consult a doctor, join any social group, medicines, joining
gym etc.

Stage 6: Create a plan to manage the changes

E.g. Reduce the number of cigarettes by each week and how
many calories to take or how much pounds to loose in
week/month and so on.
 A change process with an example
Stage 7: State what you will gain from completing the
plan
E.g. Better health, stopping cough, not smelling of smoke and
look more beautiful, confident, smart, health benefits.

Stage 8: Carry out the plan

E.g. The plan will be useless unless you actually carry it out.

Stage 9: Regularly review the plan and make any

necessary adjustments
E.g. Things do not always go exactly as predicted. At set
intervals check what you planned as reduced one pound in a
week or number of cigarettes in week.
What else you can do to be more effective.
Change Curve
 How
Adapta
ble are
you to
change
?
 Four Types of Change Styles

Optimis
t Agent Explorer Novice
What do I
want to
change?
 Health and fitness
 Relationships
 Social life
 Work
 Home and Family
 Obstacles to Change
Close-minded self
interest
Individuals are concerned
with the implications for
themselves; their view is
often biased by their
perception of a particular
situation
.
Habit
Habit provides both
comfort and security
Habits are often well-
established and difficult to
change
Economic
implications
Misunderstandin Employees are likely to
resist change which is
g perceived as affecting
Communications their pay or other rewards
problems Established patterns of
working and reward create
Inadequate a vested interest in
information maintaining the status quo
Low tolerance of Fear of the
change unknown
Sense of insecurity Proposed changes which
confront people tend to
generate fear and anxiety
Introducing new
technology or working
practices creates
uncertainty
Overcoming barriers to change

1. At several stages we go through stress. So rule #1

is to take care of yourself. Maintain or improve
personal fitness whenever you can, preferably half
an hour each day of quality exercise time -
desirable at any time, essential in transition.
2. Emotional support makes a big difference so
value your friends and discuss the situation
regularly with someone you trust, and others who
are affected.
3. The biggest problem is identifying the issues that
will need to be resolved or let go. Keep a note-
book and write down things that concern you,
things that are OK and new things you want to do.
Overcoming barriers to change

3. Hope: have something to look forward to every

week. Plan a holiday or reunion with family, friends
or colleagues 5-6 months after a big change.
4. Caution: the crisis phase is not a time to make
major decisions. Postpone them or discuss them
with others first. Check your options, timing and
consequences before making major personal or
work decisions.
5. It is OK to ask for help, especially if life or work
seem to be getting out of control. When things are
really difficult remember that the deeper the crisis,
the nearer you may be to recovery - the darkest
hour is just before dawn.
Thank you!

Any questions?