Professional Documents
Culture Documents
(7 Dec. 2019 - 29 Feb. 2020) : By: Shalini (QA)
(7 Dec. 2019 - 29 Feb. 2020) : By: Shalini (QA)
Program
(7th Dec. 2019 - 29th Feb. 2020)
Understanding Self
Take100% responsibility for
your life Swot Analysis
Impracticality by TT (Build your Weaknesses until
Rangarajan they become your
STRENGTHS)
Power of words
Activities Done During PEP Sessions
Name & 24 hour Training given Types of Planning
hobby tracking on PEP Topic Customer Activity
learning
Planning
80-20 / To do
Rule or
Pareto Goal Setting & Lists/Hig
h & Low
Principl
e
Time Management Energy
Zone
Communication Analytical/Driver/Amiable/E
Styles xpressive
Presentation Preparatio
Plan Delivery n&
Planning
(PAP)
Email KISS
Edit Impactful
(7 Cs) Writing (Short &
Simple)
Presentation
Write it
(ABC)
Closing
Presentation
Emotional Bank
Conflict Account Emotional
Management Intelligence/
Styles Amygdala
“Interpersonal
Skills &
Conflict Rapport
Management Enhancing Self Building
Productivity”
TEA Sympathy
+Action=
Triangle Empathy
Flexibility
Customer Service
Orientation
Voice of Customer
(Need,Want,Expectation,Requirement)