ISO 9000

By:
Ranu Nagori
OVERVIEW OF ISO
STANDARDS
 A standard is a published specification that establishes a common
language and contains a technical specification or criteria and is
designed to be used consistently as a rule, a guideline.
OVERVIEW OF ISO 9000
 ISO 9000 is a generic family of standards around which a
quality system is implemented.
 Standards revolve round a core set of quality management
principles which act as a common foundation for standards
related to quality.
 QUALITY INITIATIVES ARE:
 Customer focus
 People involvement
 System approach to mgt
 Process approach
 Continual improvement

 Factual approach to decision making

 Mutually beneficial supplier relationship

OVERVIEW OF ISO 9000
 Areas of work addresses by ISO 9000 include:
 -management responsibility
 –quality system principles
 -contract review
 -design control
 -document control
 –purchasing
 -purchaser supplied products
 –production control
 -inspection and testing
 –corrective
 -control of non conforming production
 -handling storage, packing and delivery
 -record mgt
 –process flow control
 –after sales
 -internal audits
 –training
 –process quality assurance
QUALITY MANAGEMENT PRINCIPLES DEFINED IN
ISO 9000
Eight quality principles defined in ISO 9000:2000
 Customer focus –org should understand the current and future needs of
customers and exceed customer expectations
 Leadership-provides direction for org to enable achievement of org
objectives
 People involvement-all employees involved in mgt
 Process approach-desired result achieved more efficiently when activities
and resources managed as a process
 System approach to mgt - managing interrelated processes efficiently and
effectively resulting in achievement of objective
 Continuous improvement -continuous improvement of performance thru
feedback control, benchmarking
 Decision making-decisions based on data analysis
 Supplier relationship-beneficial relationship resulting in supplier being
extended family
 STEPS TO IMPLEMENT ISO
 9000
Top mgt commitment
 Establish implementation team
 Assess current quality systems status
 Create a documented implementation plan
 Provide training
 Create documentation
 Document control
 Monitor progress
 Review pitfalls to effective implementation
THANK YOU