A

Presentation
On
Conflict

Presented by:
Somya
Pandey
Rituparna
Das
 DEFINITION

Organizational conflict,
or workplace conflict, is a
state of discord caused by
the actual or perceived
opposition
of needs, values and interest
s 
between people working
together.
 TYPES OF CONFLICT

1. Personal conflict
2. Intragroup conflict
3. Intergroup conflict
 SOURCES OF CONFLICT

Structural Factors
Specialization

Common Resources

Goal Differences

Interdependence

Authority Relationships

Status Differences

Jurisdictional Ambiguities

Roles and Expectations

 CONFLICT MANAGEMENT
STRATEGY

I. Avoidance
II. Competition
III. Accommodation
IV. Compromise
V. Collaboration
 RESOLVING CONFLICT

PERSONALITY CONFLICT
i. Avoid discussing the issue with
other colleagues.
ii. Never respond immediately to the
person who is irking you.
iii. Focus on the other persons
strengths.
iv. Use cooperative communication
v. Document all interactions in a
neutral manner
INTERCULTURAL CONFLICT
i. Improving verbal and nonverbal
communication
ii. Becoming better in recognizing and
undertaking communication behaviors
iii. Better adaptation to a new environment
iv. Better understanding of one’s own culture
and finding one’s place in a society
v. Reduced feeling of anxiety in contacts with
members of other cultures
vi. Learning about customs and habitual
behaviors of members of other cultures
vii. Improving abilities related with intercultural
conflict resolution 
CONFLICT: GOOD OR BAD

Positive Consequence
Creates Change
Goal Congruence

Innovation

Negative Consequences
Sub-Optimization

Wasteof Time and Resources

Innovation
THANK YOU