Professional Coaching For Hotelier Career Path

PROFESIONAL COACHING TO GUIDE YOU TO BECOME
PROFESIONAL HOTELIER:
President Operation, Vice President Operation, CEO,
COO, Senior General Manager, General Manager and
Executive Position, from your current ositions
Drs. Agus Purwanto, SE MM

Founder SPHM Hospitality
www.ceo5051.wixsite.com/sphm-hospitality
Your Pelatih
Professional Profesionalise
Coach Anda
It's time to invest in developing Saatnya berinvestasi untuk
your professional career when mengembangkan karier
"Corona Virus". We can give profesional Anda ketika "Virus
guidance for 5 days. Corona". Kami bisa memberikan
panduan selama 5 hari.
User:
Hospitality Association. Pengguna:
Hospitality School. Asosiasi Perhotelan.
Professional Sekolah Perhotelan.
Hotel owner Profesional
Hotel Management Pemilik hotel
Certification Body Manajemen hotel
Badan sertifikasi
IDR 300,000 per day Rp. 300,000 per hari
Click the position of interest
Chief Executive
Personal Officer
Assistant
Group Group Group Group Group Group

Systems Human Operatio Financial Marketin Sales
Manager Resources ns Controlle g Manager
Manager Manager r Manager
Personal General
Assistant Manager
Sales
Coordinator
Executive Assistant Property
Manager Manager
Executive Food and Beverage Front Reservatio Finance Maintenanc Executive

Chef Manager Office ns Manager e Housekeep
Manager Manager Manager er
Sous Banquet Outlet Duty Assistant

Chef Manager Manager Manager Accountan
t
Central
Night
Auditor Credit
Controller
Chef de
Banquet Food and Guest Reservatio Housekeepi
Partie Accounts
Supervis beverage Relations ns ng
Payable
or Supervis Supervis Supervisor Supervisor
Commis or or
Chef
Banquet Bar Food and Guest Reservatio Accounts Garden Maintenanc Room
Attendan Attendan Beverage Relations ns Officer Assistant er e Attendant
Apprentic t t Attendan Officer Person
e Chef t
Commis
Waiter
Kitchen
Steward
EXECUTIVE ASSISTANT
MANAGER Administration
Department
CLICK ON ANY TOGGLE Position Description
The role of the Executive Assistant Manager is to assist the Property
Learning and development Manager with the day-to-day operations of the property and directly
responsible for the smooth operations and strategic planning of the Rooms
Previous experience Division Department including revenue management, human resource
management, cost control and overall profitability.
Where this role leads
Some of the main duties
Moving across Managing quality customer service
Permanent positions
available Monitoring day—to-day operations
Relief positions available
Financial management
Held Bachelor of Business
Business forecasting and reporting
Back to career pathways
Your pathway developer Sales and marketing
E-mail your interest Human resource management
Liquor licensing management

GENERAL MANAGER I
Administration Department
The role of the General Manager is to take full responsibility and develop
Learning and development strategic planning of the property ensuring high standards in service,
administration and operational management is achieved at all times. This
Previous experience position oversees a smaller property including food and beverage
operations, rooms division, maintenance and small retail operations.
Where this role leads Some of the main duties
Managing and developing strategies for continual quality
Moving across
customer service
Permanent positions
Public relations and communications
available
Held Master Business forecasting and reporting
Back to career pathways Sales and marketing
Your pathway developer Human resource management
E-mail your interest Owner relations
Asset management

GENERAL MANAGER II
The role of the General Manager is to take full responsibility and
Learning and development develop strategic planning of the property ensuring high
standards in service, administration and operational management
Previous experience is achieved at all times. This position oversees a larger property
including multiple food and beverage operations, large rooms
Where this role leads division, maintenance and small retail operations.
Moving across Managing and developing strategies for continual quality
customer service
Permanent positions
available Public relations and communications
Held Master
Sales and marketing
Your pathway developer
Human resource management
E-mail your interest
Owner relations
Asset management

PERSONAL ASSISTANT
The Personal Assistant to a Group Manager, Chief Executive Officer
Learning and development or General Manager II provides valuable and confidential support
to the by assisting in senior administrative and organisational
Previous experience duties.

Moving across Assisting with all communications
Permanent positions Preparing and organizing meetings and events

available
Relief positions available Scheduling appointments and other meetings
Held Certificate IV - Administrative duties

Supervision
Back to career pathways Preparing and presenting reports
Your pathway developer Organizing travel and accommodation
E-mail your interest Client and supplier relations
Directing enquiries and communications

PROPERTY MANAGER
The role of the Property Manager is to take full responsibility and
Learning and development develop strategic planning of the property ensuring high
standards in service, administration and operational management
Previous experience A B C is achieved at all times. This position oversees a smaller property
including rooms division, maintenance and small retail operations.
Moving across Managing and developing strategies for continual
quality customer service
Permanent positions
available Public relations and communications
Sales and marketing
Human resource management
Owner relations
Asset management
ACCOUNTS PAYABLE CLERK
Corporate Support
The role of the accounts clerk is to assist the Finance Manager by
Learning and development processing and preparing financial documents and data for
compilation into financial reporting requirements.
Previous experience
Data entering daily information
Moving across
Reconciliation of accounts and bank balances
Permanent positions
Journal management
available
Balancing accounts
Held Certificate IV -
Processing reports
Supervision
Analysing and interpreting financial information
Your pathway developer Assisting with month end reporting
E-mail your interest General account enquiries
ASSISTANT ACCOUNTANT
Finance Department
The Assistant Accountant is responsible for the day to day
Learning and development management of the property Finance Officers based at each
property and is to ensure they carry out their tasks as outlines in
Previous experience their position description.
Internal auditing for compliance
Moving across
Reconciliation of accounts and bank balances
Permanent positions
Journal management
available
Balancing accounts
Held Diploma – Hotel Mgt
Debtor control
Creditor control
Analysing, interpreting and reporting financial
E-mail your interest information
Assisting with month end reporting
Specific account enquiries

CHIEF EXECUTIVE OFFICER
Corporate Support
The Chief Executive Officer is responsible for the compliance and
Learning and development appropriate operations of the company by ensuring all Managers
perform their duties according to legislative, ethical and company
Previous experience standards and requirements.

Overseeing all Group Managers
Moving across
Reporting to shareholders
Permanent positions
available
Relief positions available Ensuring business compliance is met
Held Master Building strategic business partnerships and

relationships
Represent the company on all financial matters
E-mail your interest Preparing and presenting board and financial

reports
GROUP OPERATIONS
MANAGER Corporate Support
The role of the Group Operations Manager is to oversee the
Learning and development smooth running of all hotels and resorts within the region by
assisting and overseeing Property and General Managers duties
Previous experience and responsibilities.

Overseeing all Property and General Managers
Moving across
Reporting to the Chief Executive Officer on day-to-
Permanent positions day, monthly and annual achievements and
available outcomes
Held Master Conduct regular inspections and visits to properties

within the region
Provide assistance, support and training to senior
Your pathway developer managers

Act on behalf of the company on operational and
specific issues and initiatives
Work closely with Group Managers on planning,

initiatives and concepts.
HUMAN RESOURCE MANAGER
Corporate Support
The role of the Human Resource Manager is to assist properties
Learning and development with key functions, strategies and innovations in recruitment and
retention, learning and development and Occupational Safety and
Previous experience A or B Health.
Overseeing all Property and General Managers
Moving across
Reporting to the Chief Executive Officer on day-to-day,
Permanent positions monthly and annual achievements and outcomes
available
Relief positions available Conduct regular inspections and visits to properties
within the region
Back to career pathways Provide assistance, support and training to senior

managers
Act on behalf of the company on operational and
E-mail your interest specific issues and initiatives
Work closely with Group Managers on planning,

initiatives and concepts.
MARKETING MANAGER
Corporate Support
The role of the Marketing Manager is develop long and short term
Learning and development strategies to promote all properties either individually or as a
group with marketing campaigns and promotional concepts and
Previous experience ideas.
Develop, implement and evaluate annual
Moving across marketing plans and strategies
Permanent positions Conduct analysis’s of individual properties and

available group needs
Provide a consistent range of promotional
Held Bachelor of Business campaigns
Manage marketing budgets to achieve the best
Your pathway developer results
E-mail your interest Work closely with the sales team and properties
to ensure all marketing activities are
effectively executed
Present marketing activities, promotions,

budgets and artwork to the Executive
Committee
RECEPTIONIST
Corporate Support
The role of the Receptionist is act as the first point of contact for
Learning and development incoming telephone calls, guests and visitors of the corporate
office and assisting in the day-to-day administrative duties of the
Previous experience office.

Moving across
Meet, greet and direct all visitor
Permanent positions enquiries
available
Relief positions available Politely answer and direct all
telephones calls
Certificate III
Assist all departments with
Back to career pathways administrative duties
Send, collect and distribute all mail
SALES CO-ORDINATOR
Corporate Support
The role of the Sales Coordinator is to assist the sales team to
Learning and development achieve sales targets in an administrative role by liaising with
sales team members, clients and the hotels and resorts within the
Previous experience company.

Direct all sales communications to the
Moving across most appropriate sales team
member
Permanent positions
available Organise and distribute sales packs to
clients, sales team members and
Supervision Assist with the data entry, compilation
Back to career pathways and presentation of sales
information
Liaise with the hotels and resorts to
E-mail your interest gather and distribute sales
information
FINANCIAL CONTROLLER
Corporate Support
The Financial Controller is responsible for the efficient and
Learning and development effective management of all corporate and property financial
functions and the timely management and presentation of all
Previous experience financial reports.

Moving across Analyse all financial information, report and make
recommendations on financial outcomes of each
Permanent positions hotel and resort
available
Relief positions available Lead and manage the finance team to meet reporting
deadlines
Held Master
Back to career pathways Assist General Managers with efficient and effective
financial operations
Ensure all reporting and financial matters meets with
E-mail your interest legal compliance
Present financial outcomes to board members,

shareholders and owners
SALES MANAGER
Corporate Support
The Sales Manager is responsible for attracting new business and
Learning and development maintaining existing business by building and supporting strong
business relationships.
Previous experience
Where this role leads Identify potential clients and take steps to
effectively build and develop business
Moving across relationships
Permanent positions
Act on leads from hotels and resort or by any other
available
Relief positions available form of communication
Held Bachelor of Business Contract and secure business for all properties
Back to career pathways Report on all sales initiatives, client traffic and
business forecasting
E-mail your interest Identify new industry sectors where new business
may be sought
SYSTEMS MANAGER
Corporate Support
The Systems Manager is responsible for the smooth operations of
Learning and development all IT and general technical equipment throughout the Company.
Previous experience
Where this role leads Ensure all IT equipment, providers, support services
and software is up to date and working efficiently
Moving across
Identify issues with IT and source and present a range
Permanent positions
of cost effective options
available
Administer special projects and evaluate change or
Held Bachelor of Business implementation for effectiveness
Back to career pathways Plan, monitor and report on scheduling of projects

Assist hotels and resorts with support on all IT and
technical issues and needs
CENTRAL CREDIT CONTROLLER
Finance Department
The Accounts Assistant is responsible for the day-to-day
Learning and development management of all monies received, preparation and organisation
of all accounts payable and receivable and efficiently reporting all
Previous experience information to the Finance Manager.

Monitor all outstanding accounts and take action to
Moving across
retrieve outstanding funds
Permanent positions
available Report on any outstanding accounts and make
Relief positions available suggestions for retrieving the funds
Held Certificate IV - Process all payments received

Supervision
Present regular reports to the hotels and resorts on any
outstanding accounts
E-mail your interest Liaise with and assist accounts clerks in hotels and
resorts to collect outstanding funds
FINANCE MANAGER
Finance Department

The Finance Manager is responsible for the efficient and effective
Learning and development management of clustered property financial functions and the
timely management and presentation of all financial reports.
Previous experience

Analyse financial information and report on the
Moving across
findings
Permanent positions
available Advise the Hotel General Manager on financial
Relief positions available matters
Held Bachelor of Business Ensure all legal compliance is met

Provide and present detailed reports
Provide support and advice to Hotel General
E-mail your interest Managers where needed
ASSISTANT ACCOUNTANT
Finance
The Assistant Accountant is responsible for the day to day
Learning and development management of the property Finance Officers based at each
property and is to ensure they carry out their tasks as outlined in
Previous experience their position description.

Analyse financial information and report on the
Moving across findings
Permanent positions Advise the Hotel General Manager on financial

available matters
Held Diploma Ensure all legal compliance is met
Back to career pathways Provide and present detailed reports

Provide support and advice to Hotel General
Managers where needed
ACCOUNTS ASSISTANT
Finance Department
The Accounts Assistant is responsible for the day-to-day
Learning and development management of all monies received, preparation and organisation
of all accounts payable and receivable and efficiently reporting all
Previous experience information to the Finance Manager.

Moving across Reconcile all takings
Permanent positions
Process all payments and revenue and prepare
available
banking
Held Certificate III Ensure all information is correctly documents in the

appropriate journals

Provide and present daily reports
Assist with all debtor accounts
Assist with all creditor accounts

BANQUET ATTENDANT
Food and Beverage Department -
Banquets
The role of a Banquet Attendant is to responsibly provide food and
Learning and development beverage service to guests invited to events, functions and
exhibitions.
Previous experience

Provide food and beverage service in a prompt, polite and
Moving across friendly manner
Permanent positions Assist guests wherever possible to ensure a high standard

available of service is always provided.
Held Certificate III Prepare, set up, clean up and close down banquet rooms
Back to career pathways Set up and remove furniture using appropriate equipment

Provide responsible service of alcohol at all times
BANQUET MANAGER
Banquets
The role of the Banquet Manager is to provide long term planning
Learning and development in relation to financial, human resource, marketing and
promotions under the guidance and direction of senior
Previous experience management.

Ensure a high level of quality customer service is
Moving across
achieved at all times
Permanent positions
available Forecast long and short term budgets based upon
Relief positions available targets, bookings and expenditure
Held Diploma Present, promote and sell banquet facilities

maximising all sales potentials
Provide a high level of human resource management
of all colleagues
Communicate with all department heads on
upcoming banquets, guest needs and booking
requirements
BANQUET SUPERVISOR
Banquets
The role of the Function Supervisor is to ensure the smooth
Learning and development operation of banquets, overseeing employees and ensuring guest
expectations are exceeded.
Previous experience

Ensure a high level of quality customer service is
Moving across achieved at all times
Permanent positions Lead the banquet team with clear direction,

available supervision and customer care
Held Certificate IV - Ensure all banquets progress smoothly and exceed

Supervision guest requirements
Monitor and transact all financial transactions for
Your pathway developer appropriate handling

Provide and monitor the responsible service of alcohol
at all times
APPRENTICE CHEF
Kitchen
An apprenticeship in commercial cookery is usually three years
Learning and development under the careful guidance of qualified trades people. An
apprenticeship is an opportunity to learn new and exciting skills
Previous experience that may be used in a hotel, restaurant or banquet facility and
also great skills to have at home too!
Moving across Some of the main duties

Prepare and present menu items, mise en place & other food items
Permanent positions
available Take part in the development of new menus & specials
Correctly use equipment in a safe and hygienic way
Held Certificate III
Display food in a creative and attractive manner
Conduct stock rotation
Follow ordering procedures
Monitor all deliveries for quality, quantity/weight & freshness.
CHEF de PARTIE
Kitchen
The role of the Chef de Partie is to provide a high standard of food
Learning and development and monitor and provide guidance to Commis Chef and
Apprentices under direction from the Executive Chef.
Previous experience

Moving across
Permanent positions Take a designated section, preparing mis en plus and

available guest orders
Assist Commis Chefs and Apprentice Chefs in
Held Certificate IV - developing skills and knowledge
Supervision
Back to career pathways Work with kitchen colleagues to design menus,
special dishes and special guest requests
E-mail your interest Ensure all stock received is appropriately handled

COMMIS CHEF
Kitchen
The role of the Commis Chef is to provide a high standard of food
Learning and development under direction from senior chefs while further developing skills
and knowledge.
Previous experience

 Some of the main duties
Moving across
 Take a designated section, preparing mis en plus and
Permanent positions guest orders under the guidance of senior chefs
available
Relief positions available  Assist Apprentice Chefs in developing skills and
knowledge
Supervision  Work with kitchen colleagues to design menus,
Back to career pathways special dishes and special guest requests
Your pathway developer  Ensure all stock received is appropriately handled

EXECUTIVE CHEF
Kitchen
The Executive Chef leads a talented team of chefs, apprentices
Learning and development and other kitchen colleagues with innovation in food and menu
design, meeting budgets and financial management of the
Previous experience department.
Moving across
Main Duties
Food preparation and cooking
Permanent positions Specialised menu design
available Menu development and design
Relief positions available Food production
Purchasing management
Held Diploma Team and colleague leadership
Human Resource management
Back to career pathways Occupational health and safety management
Public cooking demonstrations
Your pathway developer Guest liaison
Supplier selection
KITCHEN STEWARD
Kitchen
The Kitchen Steward provides support the kitchen brigade by
Learning and development preparing raw produce as requested, and maintaining the kitchen
in a clean and sanitary standard at all times
Previous experience
Where this role leads Main Duties

Prepare raw ingredients as requested
Moving across
Promptly clean and return all kitchen utensils, crockery
Permanent positions and cutlery
available
Clean all bench areas and floors on a continual basis
Assist with storing stock and deliveries to the
Back to career pathways appropriate locations
Your pathway developer Clean floors in the kitchen, service dock and storage
areas
SOUS CHEF
Kitchen
The role of the Sous Chef is to manage the day to day production
Learning and development of food and ensure the efficient, cost effective and smooth running
of the kitchen and its staff by actively having hands on approach
Previous experience and acting in the capacity of Executive Chef in the absence of the
Executive Chef.
Main Duties
Moving across Prepare menu items from the designated kitchen section
Permanent positions
Ensure the kitchen is operating to its best ability by
available
leading the kitchen team
Held Diploma Prepare kitchen rosters and assist the executive chef
with recruitment of kitchen colleagues
Monitor, order and follow up on kitchen stock and
Your pathway developer supplies
E-mail your interest Take an active part in the development costing and
budgeting of menus
BAR ATTENDANT
Service
The role of the Bar Attendant is to provide prompt and friendly
Learning and development service of a range of alcoholic and non-alcoholic beverages to
guests and to colleagues ordering on behalf of guests
Previous experience

Main Duties
Moving across Prepare alcoholic and non-alcoholic beverage according
to guests requests and colleague orders
Permanent positions
available Ensure the bar area is clean, well presented and is a
Relief positions available comfortable environment
Held Certificate III Provide responsible service of alcohol at all times
Back to career pathways Monitor stock levels and request stock to ensure
supplies meet operational needs
Engage high standards of selling techniques at all times
COMMIS WAITER
Food and Beverage Department –
Service
The role of the Commis Waiter is to assist experienced Food and
Learning and development Beverage Attendants to achieve high standards of customer
service by providing addition service, equipment and supply
Previous experience support

Main Duties
Assist Food and Beverage attendants as directed
Moving across
Provide table service of food items from the kitchen to the
Permanent positions
guest or service areas as directed
available
Assist in clearing guests tables as directed
Prepare any food mis en plus items are requested or
Back to career pathways detailed
Your pathway developer Clean and reset tables and other guest areas
E-mail your interest Assist in cleaning the outlet

FOOD & BEVERAGE
ATTENDANT
Service Position Description
CLICK ON ANY TOGGLE
The role of the Food and Beverage Attendant is provide prompt
Learning and development and friendly food and beverage service to all guests.
Previous experience

Provide food and beverage service to guests
Moving across
Ensure responsible service of alcohol is adhered to at all times
Permanent positions
available Engage selling techniques to provide the best possible range
Relief positions available of options to guests
Held Certificate III Prepare any food mis en plus items for service
Back to career pathways Clean and reset tables and other guest areas
Your pathway developer Assist in cleaning the outlet

FOOD & BEVERAGE MANAGER
Service
The role of the Food and Beverage Manager is to provide long
Learning and development term planning in relation to financial, human resource, marketing
and promotions under the guidance and direction of the property
Previous experience A or manager.
B
Monitor, review and ensure total quality customer service is
achieved at all times
Moving across
Manage the department’s budget by ensuring targets are
Permanent positions met, costs are in line and correct percentages have been
available used
Ensure all departments are maintaining a high standard or
Held Bachelor of Business employee relations
Ensure all departments are meeting the relative legislative

Back to career pathways requirements
Your pathway developer Plan, promote and evaluate all sales and promotional
activities within the department
Ensure every effort is made for the department to work
within the liquor license
FOOD & BEVERAGE
SUPERVISOR
Service Position Description
CLICK ON ANY TOGGLE
The role of the Food and Beverage Supervisor is to ensure the
Learning and development smooth day-to-day running and weekly planning of the outlet
achieve the highest standard in product, outlet and customer
Previous experience A or service
B
Main Duties
Moving across Oversee colleagues within the outlet to ensure high
standards of service are achieved at all times
Permanent positions
available Ensure responsible service of alcohol is adhered to at all
Relief positions available times
Held Certificate IV - Engage selling techniques to provide the best possible range
of options to guests
Supervision
Prepare any food mis en plus items for service
Clean and reset tables and other guest areas
Assist in cleaning the outlet
OUTLET MANAGER
Food & Beverage Department -
Service
The role of the Restaurant Manager is to provide long term
Learning and development planning in relation to financial, human resource, marketing and
promotions under the guidance and direction of senior
Previous experience management.

Manage the total quality service of the outlet
Moving across
Take responsibility for the financial management of the outlet
Permanent positions including budgets and forecasts
available
Relief positions available Identify sales and promotional ideas and make
recommendations
Held Diploma
Lead and manage colleagues in the outlet
Present the outlet in such a way that is appealing and
Your pathway developer enticing to guests
E-mail your interest Ensure responsible service of alcohol is adhered to at all

times
DUTY MANAGER
Front Office Department
The role of the Duty Manager is to ensure the entire property
Learning and development operates smoothly and effectively throughout the shift and is
organised for the oncoming shift.
Previous experience

Manage the total quality service of the property
Moving across
Regularly monitor the flow, operation and guest satisfaction
Permanent positions level throughout the property
available
Relief positions available Assist outlets or departments during peak times
Held Diploma Ensure the property is safe, secure and a comfortable

environment for guests
Act as the first point of call for guest or colleague queries or
problems
FRONT OFFICE MANAGER
The role of the Front Office Manager is to strategically plan and
Learning and development oversee the reception and reservations sections of the hotel.
Previous experience
Main Duties
Moving across
Take responsibility for the financial management of the outlet
including budgets and forecasts
Permanent positions
available
Identify sales and promotional ideas and make
Relief positions available recommendations
Held Diploma Lead and manage colleagues in the outlet

Present the outlet in such a way that is appealing and enticing
to guests
GUEST RELATIONS OFFICER
The role of the Guest Relations Officer is to provide a high level of
Learning and development support and information to guests at the Hotel’s front desk and
handle enquiries relating to reservations.
Previous experience

Main Duties
Moving across Check in and check out guests
Permanent positions
Provide customer service to in-house guests and
available
outside enquiries
Held Certificate III Take reservations and make bookings
Back to career pathways Process guest accounts and take payments
Your pathway developer Take every opportunity to engage effective sales

techniques to maximise guest satisfaction
GUEST RELATIONS
SUPERVISOR
The role of the Guest Relations Supervisor is to ensure the smooth
Learning and development day-to-day operations of the front office, reservations and
reception of the Hotel
Previous experience
Main Duties
Where this role leads Manage the total quality service of the outlet
Moving across
Take responsibility for the financial management of the
outlet including budgets and forecasts
Permanent positions
available
Relief positions available Identify sales and promotional ideas and make
recommendations
Supervision Lead and manage colleagues in the outlet
Present the outlet in such a way that is appealing and
Your pathway developer enticing to guests
E-mail your interest Ensure responsible service of alcohol is adhered to at all

times
NIGHT AUDITOR
The role of the night auditor is to monitor the financial
Learning and development transactions and complete routine records and reports while
maintain a safe and secure environment for our guests.
Previous experience

Act as the responsible manager on duty
Moving across
Reconcile all point of sale terminals
Permanent positions
available Take telephone reservations and enquiries
Provide check in and check out service to guests
Held Diploma
Ensure the hotel is safe secure at all times
Handle emergency situations
RESERVATIONS ATTENDANT
The role of the Reservation Attendant is to maximise sales of the
Learning and development hotel by ensuring all guest telephone queries are converted into
sales with the best possible yield .
Previous experience

Main Duties
Moving across
Permanent positions
Promptly take calls, redirecting calls, answering
available
queries or taking reservations
Held Certificate III Engage sales techniques to gain the best yield on room
rate and add on sales
Make every attempt to convert each query into a sale
Provide on-sale information on other properties within
E-mail your interest the group
RESERVATIONS MANAGER
The role of the Reservations Manager is to ensure all reservation
Learning and development queries and bookings to the hotel attract the best possible rate
including additional add-on items.
Previous experience

Main Duties
Moving across Ensure all calls are taken promptly and professionally
Permanent positions
available Set targets for reservations so that sales techniques
Relief positions available are used to gain the best yield on room rate and
add on sales
Held Diploma
Monitor targets and budgets to ensure the
Back to career pathways department is maximising all possible revenue
potentials
Identify any periods or dates that may require
attention and engage yield management
techniques to maximise sales
RESERVATIONS SUPERVISOR
The role of the Reservations Supervisor is to ensure all reservation
Learning and development queries and bookings to the hotel attract the best possible rate
including additional add-on items.
Previous experience

Main Duties
Moving across Ensure all calls are taken promptly and professionally
Permanent positions Set targets for reservations so that sales techniques are used
available to gain the best yield on room rate and add on sales
Monitor targets and budgets to ensure the department is
Held Certificate IV - maximising all possible revenue potentials
Supervision
Back to career pathways Identify any periods or dates that may require attention and
engage yield management techniques to maximise sales

EXECUTIVE HOUSEKEEPER
Housekeeping Department
The role of the Executive Housekeeper is to strategically plan,
Learning and development implement and evaluate management standards and leadership
qualities in the fields of human resource, financial, quality
Previous experience customer service and occupational health and safety
management.
Moving across
Permanent positions
available Take responsibility for the financial management of the outlet
Relief positions available including budgets and forecasts
Held Diploma Ensure all rooms and guest areas are well presented and
hygienically clean at all times
Lead and manage colleagues in the outlet to meet guest
expectations and Company standards
Monitor stock levels and maintain levels to ensure efficiency
in the department
Manage the human functions of the department

HOUSEKEEPING SUPERVISOR
The role of the Housekeeping Supervisor is to assist the Executive
Learning and development Housekeeper in the day-to-day operations of the department by
ensuring Company and industry standards are maintained by
Previous experience housekeeping colleagues in a timely and cost effective manner

Main Duties
Moving across
Oversee housekeeping colleagues to ensure they are
Permanent positions meeting the targets of the property
available
Relief positions available Assist in the preparation and costing of rosters
Supervision Conduct inspections on rooms for presentation,
Back to career pathways cleanliness and Company standards
Your pathway developer Assist the Executive Housekeeper in monitoring and

ordering supplies and stock to meet operational
E-mail your interest needs
Report any damage to the maintenance department
for repair
ROOM ATTENDANT
The role of the Room Attendant is to clean the guest rooms and
Learning and development guest areas to a industry Company standards within the
designated timeframes.
Previous experience
Main Duties
Moving across Clean and prepare rooms for guests
Permanent positions Ensure all rubbish and soiled laundry is promptly move
available to the appropriate area
Held Certificate III Maintain laundry and storage areas and trolleys in a
clean and safe manner
Clean and tidy public areas
Report any damage to the maintenance department for
E-mail your interest repair
GARDENER
Maintenance Department
The role of the gardener is to prepare, present and maintain
Previous experience internal and external garden beds, planters and pots.

Main Duties
Moving across
Permanent positions Maintain all plants in a well presented manner taking

available into account pruning and plant needs
Ensure the gardens are reflective of the overall concept
Held Senior High School of the Hotel
Back to career pathways Remove rubbish and any dead foliage to maintain the
gardens in a well presented manner
E-mail your interest Ensure all grassed areas are mowed and well presented
Maintain a replanting process to ensure all garden

areas remain well presented.
MAINTENANCE MANAGER
The role of the Maintenance Manager is to maintain the good
Learning and development working order of all aspects the property in a safe and productive
manner as identified by guests and all relevant departments.
Previous experience
Main Duties
Moving across Monitor the property to ensure all maintenance issues

are dealt with promptly, safely and in accordance
Permanent positions with regulations and legislation
available
Relief positions available Plan the workflow of the department ensuring all work is
conducted by the maintenance team
Held Diploma
Identify sub contractors or outsourced companies to
Back to career pathways provide the best solutions to maintenance issues
Monitor the grounds of the property to ensure garden
E-mail your interest colleagues are presenting the grounds to the
company requirements
Liaise with other departments on maintenance issues

MAINTENANCE PERSON
The role of the Maintenance Person is assist in maintaining the
Previous experience plant and equipment of the property in a safe and well presented
manner.
Moving across Main Duties
Permanent positions Maintain the pool in a clean well presented manner

available
Relief positions available Assist the Maintenance Manager in general repairs,
replacing or outsourcing appropriately qualified
Held Certificate III people to repair plant and/or equipment

Check and replace lighting throughout the property
Assist in the general presentation of the grounds,
E-mail your interest equipment and furniture of the hotel
Ensure all equipment is safe to use and appropriately

secured
ENTRY LEVEL ROLE
Welcome to Sun Paradise Hotels!
Learning and development This role does not require previous experience in the
hospitality industry.
Permanent positions
available It is an opportunity for you to join Sun Paradise Hotels
Relief positions available and learn about your area of interest.
We recommend that you consider the exciting learning
and development options available to you with our Sun
Your pathway developer Paradise Business Course.

Some tips
 Check out the career pathways
that interest you and send us
your career pathway
developer
 Read up on the personal
attributes that you may need
for this role
 Don’t be afraid to contact us!
We’re here to help you with
your career with us
MOVING ACROSS
Sorry!
There are no similar roles

to this one.
However,
if you are thinking of a
Permanent positions
change
available
and not quite ready for the
next step up,
Properties with this role
consider a transfer to
another property.

CERTIFICATE III
Hospitality Operations
Accounts Assistant Earn while you learn!!!
A structured program, usually for a nominal duration of twelve
Banquet Attendant months or more, which is available either on a part-time or full-
time basis. A Traineeship is a valuable first step to a rewarding
Bar Attendant career with the hospitality and tourism industry. Enjoy the balance
between working and earning the same rates of pay as your
Commis Waiter colleagues and work toward a qualification in Hospitality. A trainer
will visit you regularly to assist you and your team leaders will
Food & Beverage provide support and on the job training to achieve success in your
Attendant career with us.
Guest relations Officer
Key aspects
Kitchen Steward  No cost to enrol
 Nationally recognised qualification
Receptionist  Earn while you learn
 Same rate of pay as other colleagues
Reservations Attendant
 Low stress low impact learning option
Room Attendant  No tricky assessment methods
 On the job training
Permanent positions  Stepping stone to other qualifications
available  Recognized overseas
The next step in your
 No hidden tricks!
learning
Apply now
CERTIFICATE III
Commercial Cookery
Apprentice Chef A recipe for success!!!
Apprenticeships are a great way to build your career in the
Kitchen Steward hospitality industry. It will provide opportunities with many
properties throughout Sun Paradise Hotels and Resorts. Gain a
Permanent positions trade qualification and develop skills and knowledge whilst
available working in with us without the need for fulltime study. An
The next step in your apprenticeship is traditionally a full time structured employment
learning based training program over a period of four years.
Key aspects
Apply now  Earn while you learn
 Develop a fantastic skill
 Gain a trade qualification
 Terrific career development
opportunities
 Low stress low impact learning
option
 No tricky assessment methods
 On the job and some off the job
training
 Recognized overseas
 No hidden tricks!
Accounts Payable Clerk
Banquet Supervisor
CERTIFICATE IV
Supervision
Central Credit Controller
Chef de Partie Lead by example!!!

A comprehensive study of front line management and the critical
Commis Chef role that a supervisor plays with Sun Paradise Hotels and Resorts.
There are three options for the requirements to enter this cutting
Food & Beverage edge course; completion of Certificate III in Commercial Cookery or
Supervisor Hospitality Operations or an application for Recognition of Prior
Guest Relations Supervisor Learning (RPL) with a minimum of five years hospitality operations
experience.
Housekeeping Supervisor Key aspects
Personal Assistant
 Earn while you learn
 Learn about people, situations and lifestyles
Reservations Supervisor
 Build a professional network
 Enjoy opportunities for career development
Sales Co-ordinator
 Workshop and innovative e-learning delivery
Permanent positions  Assessments based on real workplace situations
available  pathway for diploma & bachelor programs
The next step in your  Ability to use learning immediately
learning
Course Pre requisites A or
B
Subjects covered in this
Recognition of Prior
Learning
course
Back to career pathways 1 Human Resource Operations
2 Accounting & Financial Management
Your pathway developer 3 Food & Beverage Management
4 Business Communications I
Request Course
Information
Assistant Accountant
Banquet Manager DIPLOMA

Duty Manager Hotel Management
Executive Chef Building the foundations for your future!!!
The Diploma in Hotel management will provide you with a broad
Executive Housekeeper overview of strategic management skills and knowledge required
for a variety of career positions with Sun Paradise Hotels and
Front Office Manager Resorts. There are two options for the requirements to enter this
cutting edge course; completion of Certificate IV in Supervision or
Maintenance Manager an application for Recognition of Prior Learning (RPL) with a
minimum of five years hospitality operations experience with at
Night Auditor least three years in a supervisory role.
Outlet Manager Key aspects

Reservations Manager  Earn while you learn
 Apply your learning into your day-to-day work
 Identify your career goals
Sous Chef  Be well regarded for your focus & direction
 Workshop and innovative e-learning delivery
Permanent positions  Assessments based on real workplace situations
available  pathway for diploma & bachelor programs
The next step in your  Ability to use learning immediately
learning
Course Pre requisites
Recognition of Prior
Subjects covered in this course
1 Contemporary Workplace Relations Issues for the Tourism and
Learning Hospitality industries
Back to career pathways 2 Tourism and Hospitality Services Management
3 Accounting and Financial Analysis
Your pathway developer 4 Tourism and Hospitality Marketing
5 Project and Risk Management
Request Course
Information
BACHELOR OF BUSINESS
Hotel and Resort Management
Executive Assistant Achievable and highly recognised degree in Australia
Manager and overseas!!!
Finance Manager This degree is a highly recognized qualification preparing our
colleagues for a career in hotel and resort management. The
Food and Beverage course provides a diverse and innovative range of modern
Manager business principles designed to meet the emerging needs of our
Human Resource Manager Key aspects
leadership team.
 Cutting edge course framework
Marketing Manager  Part time external studies
 Flexible to work/life/study balance
Property Manager  A respected and sought after qualification
 Knowledge to apply into senior roles
Sales Manager
 Expectation of executive level positions
 Direct application of theory into practice
Systems Manager
Permanent positions
available
Course Pre requisites Subjects covered in this
course
Your pathway developer 1. 12 units covered by completing the diploma course
2. 24 units consisting of 18 core units and 6 electives
Request Course 3. 12 elective units from which to choose
Information 4. 4 Internship units covered by demonstration of hours worked
MASTERS
Hotel Administration
Chief Executive Officer Position Description
The Masters of Hotel Administration is a 12 unit program designed
Group Financial Controller to provide high level management education and industry specific
studies to those already working in the field of tourism and
General Manager hospitality management. This course is an ideal way to consolidate
proven industry skills into an internationally recognised
Operations Manager postgraduate degree.
Permanent positions
available
Key aspects
Back to career pathways  Convert proven industry skills into a formal qualification
 Recognized nationally and internationally
Your pathway developer  Innovative and current units
 Allows for specialization
Request Course  Flexible learning options available
Information
Subjects covered in this

course
1. 12 units to complete the MBA
2. 4 core units
3. 16 elective from which to choose
RECOGNITION OF PRIOR
LEARNING
Back to Certificate III
Hospitality Each course is made up of a number of units or
Back to Certificate III subjects. In some circumstances you may
Cookery
Back to Certificate IV have industry standard experience and
Supervision knowledge in a particular unit or subject. If
Back to Diploma in Hotel
MGT
this is the case, you may apply for a
Back to Bachelor of Recognition of Prior Learning (or RPL).
Business
Back to Masters
You will be required present a range of
information, known as evidence, to the
Your pathway developer registered training organization to
E-mail your query
demonstrate that you are able to competently
perform the criteria set out as industry
benchmarked standards in the unit of
competency. This evidence may include prior
learning, or day-to-day tasks that you perform
in your work.
BEFORE YOU PLAN YOUR
CAREER…..
DISCLAIMER
Sun Paradise Hotels Career Pathway planners are designed as a guide only and should be
used to assist you in achieving your career goals.
Career opportunities with Sun Paradise Hotels will also depend on availability of positions
at the time and all decisions on promotions and transfers will also depend on a
continual and demonstrated high level of the individual’s work performance, attitude,
attendance, grooming, dedication, learning and development.
To ensure a fair and equitable process for choosing the most appropriate candidate for
positions at Sun Paradise Hotels, management reserves the right to advertise and
promote all positions internally and externally.
I have read the I have read the I have read the I have read the I have read the
disclaimer and disclaimer and disclaimer and disclaimer and disclaimer and
understand that the understand that the understand that the understand that the understand that the
Sun Paradise Hotels Sun Paradise Hotels Sun Paradise Hotels Sun Paradise Hotels Sun Paradise Hotels
career pathway is a career pathway is a career pathway is a career pathway is a career pathway is a
guide only to my guide only to my guide only to my guide only to my guide only to my
career development. career development. career development. career development. career development.
ENTER ENTER ENTER ENTER ENTER
THE ROOMS THE FOOD THE COOKERY THE FRONT THE FINANCE
DIVISION SERVICE PATHWAY OFFICE PATHWAY
PATHWAY PATHWAY PATHWAY
Sun Paradise Hotels
Job locator guide
Grand Sun
Paradise Hotels Administration Front Office Housekeeping Maintenance Food &
Beverage
Sun Paradise
Hotels & Resorts Administration Front Office Housekeeping Maintenance Maintenance
Sun Paradise
Condo-Hotel Administration Front Office Housekeeping Maintenance Maintenance
[Condo-Tel]
Sun Paradise
Express Administration Front Office Housekeeping Maintenance
Sun Paradise
Villas Administration Front Office Housekeeping Maintenance
Permanent positions
available

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PROFESIONAL COACHING TO GUIDE YOU TO BECOME

Drs. Agus Purwanto, SE MM

Group Group Group Group Group Group

Executive Food and Beverage Front Reservatio Finance Maintenanc Executive

Sous Banquet Outlet Duty Assistant

Your pathway developer Sales and marketing

E-mail your interest Human resource management

Liquor licensing management

E-mail your interest Owner relations

Liquor licensing management

Liquor licensing management

Where this role leads

Permanent positions Preparing and organizing meetings and events

Held Certificate IV - Administrative duties

Your pathway developer Organizing travel and accommodation

E-mail your interest Client and supplier relations

Directing enquiries and communications

Assisting with month end reporting

Specific account enquiries

Where this role leads Some of the main duties

Held Master Building strategic business partnerships and

E-mail your interest Preparing and presenting board and financial

Where this role leads Some of the main duties

Held Master Conduct regular inspections and visits to properties

E-mail your interest

Work closely with Group Managers on planning,

Back to career pathways Provide assistance, support and training to senior

Work closely with Group Managers on planning,

Permanent positions Conduct analysis’s of individual properties and

Present marketing activities, promotions,

Where this role leads

Where this role leads Some of the main duties

Where this role leads

Present financial outcomes to board members,

Back to career pathways Plan, monitor and report on scheduling of projects

Your pathway developer

Where this role leads Some of the main duties

Held Certificate IV - Process all payments received

CLICK ON ANY TOGGLE Position Description

Where this role leads Some of the main duties

Held Bachelor of Business Ensure all legal compliance is met

Back to career pathways

Where this role leads Some of the main duties

Permanent positions Advise the Hotel General Manager on financial

Held Diploma Ensure all legal compliance is met

Back to career pathways Provide and present detailed reports

Your pathway developer

Where this role leads

Held Certificate III Ensure all information is correctly documents in the

Your pathway developer

Assist with all creditor accounts

Where this role leads Some of the main duties

Permanent positions Assist guests wherever possible to ensure a high standard

Your pathway developer

Where this role leads Some of the main duties

Held Diploma Present, promote and sell banquet facilities

Where this role leads Some of the main duties

Permanent positions Lead the banquet team with clear direction,

Held Certificate IV - Ensure all banquets progress smoothly and exceed

E-mail your interest

Moving across Some of the main duties

Where this role leads