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2008 Real Estate Market Forecast

November 8, 2007
California Desert AOR
Leslie Appleton-Young
C.A.R. Vice President and Chief Economist

The copyright laws of the United States (Title 17 U.S. Code) forbid the unauthorized reproduction of this report by any means,
including facsimile or computerized formats. Copyright © 2006, CALIFORNIA ASSOCIATION OF REALTORS®
California Real Estate Market: 2007
California Market Stats: 2000-2005
Four Year Housing Boom

2000 2001 2002 2003 2004 2005


SFH Resales
535.5 504.0 572.6 601.8 624.7 625.0
(thousands)
% Change -0.4% -5.9% 13.6% 5.1% 3.8% 0.04%
Median Price
$241.4 $262.4 $316.1 $372.7 $450.8 $524.0
($ thousands)
% Change 11.0% 8.7% 20.5% 17.9% 20.9% 16.2%
30 YR FRM 8.1% 7.0% 6.5% 5.8% 5.8% 5.9%
Rate of return 2.9% 1.7% 14.0% 12.1% 15.1% 10.3%

SOURCE: California Association of REALTORS®


Sales of Existing Detached Homes Annual Comparison
California, 2006 Sales: 477,460 Units, Down 23.6% Y-T-Y

UNITS
700,000
700,000
600,000
600,000
500,000
500,000
400,000
400,000
300,000
300,000

200,000
200,000
2005
100,000
100,000 2006
0 2007
0
1997

1998

1999

2000

2001

2002

2003

2004

2005

2006

Jul
Jan

Nov
Feb

Jun

Aug
pr

ct

Dec
ay
ar

Sept

O
A
M

M
SOURCE: California Association of REALTORS®;
The Conference Board
Sales of Existing Detached Homes and Pacific West Consumer Confidence
California, September 2007 Sales: 271,590 Units, Down 20.9% Y-T-D, Down 38.9% Y-T-Y
2007 projected: 367,500; lowest since 1995’s 342,540

UNITS Sales Consumer Confidence INDEX

700,000 650,800 160

600,000 140

120
500,000
100
400,000
80
300,000
60
200,000
40

100,000 20

0 0
Jan-00

Jul-00

Jan-03

Jul-03

Jul-04

Jan-05

Jul-05

Jan-06

Jul-06

Jan-07

Jul-07
Apr-00

Oct-00
Jan-01
Apr-01
Jul-01
Oct-01
Jan-02
Apr-02
Jul-02
Oct-02

Apr-03

Oct-03
Jan-04
Apr-04

Oct-04

Apr-05

Oct-05

Apr-06

Oct-06

Apr-07
SOURCE: California Association of REALTORS®;
The Conference Board
Median Price Annual Comparison
California, 2006: $556,640, Up 6.5% Y-T-Y

$600,000
$700,000

$500,000 $600,000

$500,000
$400,000

$400,000
$300,000
$300,000
$200,000
$200,000
2007
$100,000 2005
$100,000
2006
$- $-
2002
1997

1998

1999

2000

2001

2003

2004

2005

2006

Jul
Jan

Feb

Jun

Aug

Nov
Apr

ct

ec
ay
ar

Sept

O
M

D
M

SOURCE: California Association of REALTORS®


Median Price of Existing Detached Homes
California, September 2007: $530,830, Down 4.7% Y-T-Y
Down 9.9% M-T-M
$700,000

$600,000

$500,000

$400,000

$300,000

$200,000

$100,000

$0
Jan-00

Jan-01

Jan-02

Jan-04

Jan-05

Jan-07
Sep-00

Sep-01

Jan-03

Sep-03

Sep-04

Sep-05
Jan-06

Sep-06
Sep-02

Sep-07
May-00

May-01

May-02

May-04

May-05

May-06
May-03

May-07
SOURCE: California Association of REALTORS®
Variability Among Local Markets

Peak Sept-07 % Chg


Region Month Peak Price Median From Peak
High Desert Apr-06 $334,860 $271,940 -18.8%
San Francisco May-07 $853,910 $702,240 -17.8%
Sacramento Aug-05 $394,450 $325,550 -17.5%
San Luis Obispo Jun-06 $620,540 $519,740 -16.2%
Central Valley*(Aug 2007) Aug-05 $363,680 $309,740 -14.8%
Northern Wine Country Jan-06 $645,080 $551,680 -14.5%
Riverside San Bernardino Jan-07 $415,160 $356,510 -14.1%
Northern California Aug-05 $440,420 $383,330 -13.0%
Palm Springs/Lower Desert Jun-05 $393,370 $346,080 -12.0%
San Diego May-06 $622,380 $560,840 -9.9%
Orange County Apr-07 $747,260 $673,770 -9.8%
Monterey Region Aug-07 $798,210 $722,500 -9.5%
Los Angeles Aug-07 $605,300 $569,390 -5.9%
Ventura Aug-06 $710,910 $681,820 -4.1%
Santa Clara Apr-07 $868,410 $848,950 -2.2%
Lower Price Ranges Hit Hardest, but…
Percentage Change in Sales YTY

Aug-07 Sep-07

0%
Below $500,000 $500,000-999,999 Over $1 Million
-10%
-3.4%

-20%

-30% -27.7% -26.4%


-32.5%
-40% -36.4%
…Credit Crunch
slammed high
-50%
end in September
-52.4%
-60%

SOURCE: California Association of REALTORS®


Annual Percent Change in Median Price
California1982-2008f
22
20
18
16
14
12
10
8
6
4
2
0
1992

1996

1998

2000

2002

2004

2006

2008
1982

1984

1986

1988

1990

1994

-2
-4
-6

SOURCE: California Association of REALTORS®


Unsold Inventory Index
California, September 2007: 16.6 Months

MONTHS
Monthly Average Since 1988: 7.0 months
18
17
16
15
14
13
12
11
10
9
8
7
6
5
4
3
2
1
0
Jan-00

Sep-00
Jan-01

Sep-01
Jan-02

Sep-02
Jan-03

Sep-03
Jan-04

Sep-04
Jan-05

Jan-06

Sep-06
Jan-07

Sep-07
Sep-05
May-01

May-02

May-03

May-06
May-00

May-04

May-05

May-07
SOURCE: California Association of REALTORS®
10
12
14
16
18
20

0
2
4
6
8
Jan-88

MONTHS
Jul-88
Jan-89
Jul-89
Jan-90
Jul-90
Jan-91
Jul-91
Jan-92
Jul-92
Jan-93
Jul-93
Jan-94
Jul-94
Jan-95

SOURCE: California Association of REALTORS®


Jul-95
Jan-96
Jul-96
Jan-97
Jul-97
Jan-98
Jul-98
Jan-99
Jul-99
Jan-00
Jul-00
Jan-01
Jul-01
Jan-02
Jul-02
Jan-03
Unsold Inventory Index

Jul-03
Jan-04
Jul-04
California, September 2007: 16.6 Months

Jan-05
Jul-05
Jan-06
Jul-06
Jan-07
Jul-07
Unsold Inventory Index vs. Price Changes
California, 1982-2007
% Change Annual Median Price Unsold Inv Index (months) Long Term Avg = 7 Months

22
20
18
16
14
12
10
8
6
4
2
0
1984

1990

1992

1996

2000

2002
1982

1986

1988

1994

1998

2004

2006
-2
-4
-6

SOURCE: California Association of REALTORS®


Listings by Month, Selected Years
California (1982-2007 Average=100)

1983 1992 2004 2006 2007


200

180

160

140

120

100

80

60

40

20

0
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

SOURCE: California Association of REALTORS®


CA New Housing Permits: 1988 - 2007
Down 30.0% Y-T-D in 2007

300,000
Single Family Multi-Family
250,000
Household Growth: 220,000-250,000/yr
200,000

150,000

100,000

50,000

0
1988
1989

1990
1991
1992
1993

1994
1995
1996
1997

1998
1999
2000
2001

2002
2003
2004
2005

2006
2007 YTD
SOURCE: Construction Industry Research Board
Sub-Prime Fall-out and
Foreclosures
Prime, Sub-Prime, & Other Loans
As a Percentage of All Loans Outstanding in California

Prime Conventional Subprime Conventional FHA/VA/Other

100%

90% 83%
80%

70%
60%

50%
40%
30%
20% 15%

10%
0%
Q1/03
Q1/98

Q1/99

Q1/00

Q1/01

Q1/02

Q1/04

Q1/05

Q1/06

Q1/07
SOURCE: Mortgage Bankers Association, C.A.R.
Prime Versus Sub-Prime Past Due
California Q2-2007

20% Conventional Prime: Past Due Conventional Subprime: Past Due

18%

16%

14%

12%
Sub-Prime Past Due: LR Avg: 7.0%
10%

8%

6%

4%
Prime Past Due: LR Avg: 1.8%
2%

0%
Q1-1999

Q1-2003

Q1-2005

Q1-2006

Q1-2007
Q1-1998

Q1-2000

Q1-2001

Q1-2002

Q1-2004

SOURCE: Mortgage Bankers Association


Foreclosures per Household
August 2007 RealtyTrac

F o re c lo s u r e s p e r
H o u s e h o ld (% )
August 2007
N a tio n = 0 .2 0 %

< 0 .1 %
0 .1 % - 0 .4 %
> 0 .4 %
N o D a ta

Source: RealtyTrac, SF Fed


Mortgage Foreclosure Rates
California: 1974 - 2006
DELINQUENCY RATE FORECLOSURE RATE
7% 2.5%
Foreclosure Rate Delinquency Rate
6%
2.0%
5%

1.5%
4%

3%
1.0%

2%
0.5%
1%

0% 0.0%
Q1/75
Q1/76
Q1/77

Q1/79
Q1/80
Q1/81
Q1/82
Q1/83
Q1/84

Q1/86
Q1/87
Q1/88
Q1/89
Q1/90
Q1/91
Q1/92
Q1/93

Q1/95
Q1/96
Q1/97
Q1/98
Q1/99
Q1/00

Q1/02

Q1/04
Q1/05
Q1/06
Q1/74

Q1/78

Q1/85

Q1/94

Q1/01

Q1/03
SOURCE: Mortgage Bankers Association
Mortgage Foreclosure & Delinquency Rates
California
Delinquency Rate Foreclosure Rate

7%

6%
Delinquencies: LR Avg: 3.9%
5%

4%

3%

2%
Foreclosure Rate: LR Avg: 0.81%

1%

0%
Q4/77

Q4/82

Q2/85
Q3/86

Q2/90

Q3/96

Q1/99

Q1/04
Q1/74
Q2/75
Q3/76

Q1/79
Q2/80
Q3/81

Q1/84

Q4/87
Q1/89

Q3/91
Q4/92
Q1/94
Q2/95

Q4/97

Q2/00
Q3/01
Q4/02

Q2/05
Q3/06
SOURCE: Mortgage Bankers Association
Notices of Default – California
Houses & Condos

2007- 2007- 2006- QTQ % YTY %


Region Q2 Q1 Q2 Change Change
Southern
California 30,828 26,748 12,271 15.3% 151.2%
San Francisco
Bay Area 7,696 6,730 2,910 14.4% 164.5%

Central Valley 12,964 11,054 4,703 17.3% 175.7%

Statewide 53,943 44,532 20,909 21.1% 158.0%

•Record High NoDs: 61,541 in Q1-1996


•Record Low NoDs: 12,417 in Q3-2007

SOURCE: Data Quick Information Systems


10%

0%
1%
2%
3%
4%
5%
6%
7%
8%
9%
Jan-91
Jul-91
Jan-92
Jul-92
Jan-93
Jul-93
Jan-94
Jul-94
Jan-95
Jul-95
Jan-96
Jul-96
Jan-97
Jul-97

SOURCE: Federal Home Loan Mortgage Corporation


Jan-98
Jul-98
Jan-99
FRM
ARM
Jul-99
Jan-00
Jul-00
Jan-01
Federal Funds

Jul-01
Jan-02
Mortgage Rates

Jul-02
Jan-03
Fed cuts to 4.75% on 9/18/07

Jul-03
Jan-04
Jul-04
Jan-05
Jul-05
Jan-06
Jul-06
Jan-07
Jul-07
Percent of Buyers with Zero Downpayment
First-Time Buyers vs. Repeat Buyers: 1998 - 2006
All Hom e Buyers First-Tim e Buyers
Repeat Buyers
50%

40%
40.9%
30%
21.1%
20%

10%
11.3%
0%
1998 1999 2000 2001 2002 2003 2004 2005 2006
Percent of Buyers with Zero Downpayment
First-Time Buyers vs. Repeat Buyers: 1998 - 2007

All Hom buyers First-Time Buyers


Repeat Buyers
50%

40%
29.4%
30%

20% 17.7%

10%
10.2%
0%
1998 1999 2000 2001 2002 2003 2004 2005 2006 2007

SOURCE: C.A.R. 2007 Annual Housing Market Survey


Lessons from Past Cycles

The copyright laws of the United States (Title 17 U.S. Code) forbid the unauthorized reproduction of this report by any means,
including facsimile or computerized formats. Copyright © 2006, CALIFORNIA ASSOCIATION OF REALTORS®
Lesson #1
1st Time Homebuyers Will Buy
60%
California

50%

40%

30.4%
30%

20%

10%

0%
81 83 85 87 89 91 93 95 97 99 01 03 05 07

Q. Was the buyer a first-time buyer?


Lesson #2: There will be fewer REALTORS

THOUSANDS Home Sales Membership


700,000 250,000

600,000
200,000
500,000

150,000
400,000

300,000
100,000

200,000
50,000
100,000

0 0

2008f
1970
1972

1976
1978
1980

1984

1990

1994

1998
1974

1982

1986
1988

1992

1996

2000
2002
2004
2006
Lesson #3: The market will recover

THOUSANDS Home Sales Membership


700,000 250,000

600,000
200,000
500,000

150,000
400,000

300,000
100,000

200,000
50,000
100,000

0 0

2008f
1970
1972

1976
1978
1980

1984

1990

1994

1998
1974

1982

1986
1988

1992

1996

2000
2002
2004
2006
Economic Fundamentals
Gross Domestic Product
Year 2006: 2.9%; 2007 2.0%
ANNUAL PERCENT CHANGE, CHAIN-TYPE (2000) $
8%
7%
6%
5%
4%

3%
2%
1%
0%
-1%
-2%
-3%

2008f
2007p
1990

1991

1992

1993

1994

1995

1996

1997

1998

1999

2000

2001

2002

2003

2004

2005

2006
SOURCE: Bureau of Economic Analysis
Share of Total Job Growth
Q3 2003 – Q3 2006

Professional Housing
and business 23%
services1
19%

Health care
and social Retail and
assistance wholesale1
17% 23%

Other
Leisure and 16%
hospitality
16%

Source: Moody’s Economy.com


Note: 1Excluding housing
Employment Growth, California vs. U.S.
2007P: CA 1.2% US 1.3%
YEAR TO YEAR % CHANGE
6

5 California US

-1

-2

2007P
1986
1987

1992

1998

2002
2003
2004
2005
1984
1985

1988
1989
1990
1991

1993
1994
1995
1996
1997

1999
2000
2001

2006
SOURCE: CA EDD, Bureau of Labor Statistics
-5.0%
-3.0%
-1.0%
1.0%
3.0%
5.0%
7.0%
Construction % Change

MFG

Trans. Whsg. &


Util.

Trade

SOURCE: CA EDD, UCLA Anderson Forecast


2005

Information

F.I.R.E.
2006

Prof Bus. Svcs.

Edu. & Hlth


Safety
2007F
California 2005-2007

Leisure &
Hosp.

Other Svcs.

Federal Gov't
Year-to-Year % Change in Jobs

State & Local


Gov't
Nonfarm Employment By Region

Nonfarm Nonfarm
Employment Employment Percent
(Thousands) August-07 August-06 Change Change
Southern California 8,545.6 8,443.6 106.4 1.3%
Bay Area 3,270.0 3,222.5 56.6 1.8%
Central Valley 2,042.1 2,019.1 30.5 1.5%
Central Coast 500.8 497.5 4.4 0.9%
North Central 144.8 142.8 3.2 2.2%
CALFORNIA 15,273.7 15,110.4 163.3 1.1%

SOURCE: CA Employment Development Division


-4%
-2%
0%
2%
4%
6%
8%
Jan-91
Jul-91
Jan-92
Jul-92
Jan-93
Jul-93
Jan-94
Jul-94
Jan-95
Y-T-Y PERCENT CHANGE

Jul-95

RCE: CA Employment Development Division


Jan-96
Jul-96
Jan-97
Jul-97
Jan-98
Jul-98
Jan-99
Jul-99
Jan-00
Jul-00
Jan-01
Jul-01
Jan-02
Jul-02
Jan-03
Jul-03
Nonfarm Employment

Jan-04
Jul-04
Jan-05
Jul-05
Jan-06
Jul-06
Jan-07
Jul-07
Sacramento-Arden Arcade-Roseville MSA, August 2007: Up 1.3% Y-T-Y
Consumer Confidence Index
October 2007: 95.6 – Falling since August
INDEX, 100=1985
150
140
130
120
110
100
90
80
70
60
50
40
Jan-88

Jan-89

Jan-90

Jan-91

Jan-92

Jan-93

Jan-94

Jan-95

Jan-96

Jan-97

Jan-98

Jan-99

Jan-00

Jan-01

Jan-02

Jan-03

Jan-04

Jan-05

Jan-06

Jan-07
SOURCE: The Conference Board
-3
-2
-1
0
1
2
3
4
5
6
7
1Q-1990
1Q-1991
1Q-1992
1Q-1993
1Q-1994

SOURCE: Bureau of Economic Analysis


1Q-1995
QUARTERLY PERCENT CHANGE

1Q-1996
1Q-1997
1Q-1998

1Q-1999
1Q-2000
2007 Q2: +1.4%

1Q-2001
1Q-2002
1Q-2003
Personal Consumption

1Q-2004
1Q-2005
1Q-2006
1Q-2007
-10%
10%
15%
20%

0%
5%

-5%
Q1/89
Q3/89
Q1/90
Q3/90
Q1/91
Q3/91
Q1/92
Q3/92
Q1/93

SOURCE: CA State Board of Equalization


ANNUAL PERCENT CHANGE

Q3/93
Q1/94
Q3/94
Q1/95
Q3/95
Q1/96
Q3/96
Q1/97
Q3/97
Q1/98
Q3/98
Q1/99
Q3/99
Q1/00
Taxable Sales
Sacramento County

Q3/00
Q1/01
Q3/01
Q1/02
Q3/02
Q1/03
Q3/03
Q1/04
Q3/04
Q1/05
Q3/05
Q1/06
Q3/06
Consumer Price Index
August 2007: All Items 2.0% Y-T-Y; Core 2.1% Y-T-Y
PERCENT CHANGE FROM A YEAR AGO, 100=1982-1984
16%
All Items
14%
Core

12%

10%

8%

6%

4%

2%

0%
Jan-91

Jan-97
Jan-80
Jan-81
Jan-82
Jan-83
Jan-84
Jan-85
Jan-86
Jan-87
Jan-88
Jan-89
Jan-90

Jan-92
Jan-93
Jan-94
Jan-95
Jan-96

Jan-98
Jan-99
Jan-00
Jan-01
Jan-02
Jan-03
Jan-04
Jan-05
Jan-06
Jan-07
SOURCE: Bureau of Labor Statistics
Economy through 2008: Razor’s Edge

Sub par economic growth (below 3.0%)


Weak but positive job growth
Unemployment rate up slightly
Inflation a concern but in check
Uncertainty about economy/credit crunch
KEY CONCERN: Will turmoil in the housing market
tip the economy into recession?
Riverside County

Economic Profile

The copyright laws of the United States (Title 17 U.S. Code) forbid the unauthorized reproduction of this report by any means,
including facsimile or computerized formats. Copyright © 2006, CALIFORNIA ASSOCIATION OF REALTORS®
Riverside County Profile

Characteristic Statistic State Rank


2007 Population Estimate 2,031,625 4
% Population Change 1990-2000 32.0% 4
% Population Change 1980-1990 76.48% 1
% White 2004 46.42%
% Hispanic 2004 40.35%
% Black 2004 5.36%

% Asian & Pacific Islander 2004 5.41%


2004 Per Capita Income $21,418
2004 Median Household Income $47,772
2004 Median Age 32.2
Land Area Square Miles 7,207 4
2000 Total Establishments 26,565 8
2004 Civilian Employment 836,916
Sales of Existing Detached Homes and Pacific West Consumer Confidence
Riverside County, September 2007: 514 Units, Down 37.7% Y-T-D, Down 39.2% Y-T-Y

UNITS Sales Consumer Confidence INDEX


2500 160

140
2000
120

100
1500
80
1000
60

40
500
20

0 0
Jul-91
Jan-92
Jul-92

Jul-93

Jul-94
Jan-95
Jul-95
Jan-96
Jul-96

Jul-97
Jan-98
Jul-98
Jan-99
Jul-99
Jan-00
Jul-00
Jan-01
Jul-01

Jul-02
Jan-03
Jul-03

Jul-04

Jul-05

Jul-06

Jul-07
Jan-90
Jul-90
Jan-91

Jan-93

Jan-94

Jan-97

Jan-02

Jan-04

Jan-05

Jan-06

Jan-07
SOURCE: California Association of REALTORS®;
The Conference Board
Sales of Existing Detached Homes Annual Comparison
Riverside County, 2006: 13,717 Units, Down 23.9% Y-T-Y

UNITS
25,000 2,000

1,800
20,000 1,600

1,400
15,000 1,200

1,000

10,000 800

600
2006
5,000 400 2004
200 2005
2007
0 0
1989

1991

1997

2003

2005
1993

1995

1999

2001

Jul
Jan

Jun
Feb

Nov
Aug

ct
Apr

Dec
ay
ar

Sept

O
M

M
SOURCE: California Association of REALTORS®;
The Conference Board
Median Price of Existing Detached Homes
Riverside County, September 2007: $374,830, Down 9.4% Y-T-Y

$500,000

$450,000

$400,000

$350,000

$300,000

$250,000

$200,000

$150,000

$100,000

$50,000

$0
Jul-90

Jan-92

Jul-93
Jan-94

Jan-95

Jan-98
Jul-98
Jan-99

Jan-02

Jan-04

Jan-05

Jan-06

Jan-07
Jan-90

Jan-91
Jul-91

Jul-92
Jan-93

Jul-94

Jul-95
Jan-96
Jul-96
Jan-97
Jul-97

Jul-99
Jan-00
Jul-00
Jan-01
Jul-01

Jul-02
Jan-03
Jul-03

Jul-04

Jul-05

Jul-06

Jul-07
SOURCE: California Association of REALTORS®
Median Price Annual Comparison
Riverside County, 2006: $415,008, Up 5.3% Y-T-Y

$450,000 $500,000

$400,000 $450,000

$350,000 $400,000

$350,000
$300,000
$300,000
$250,000
$250,000
$200,000
$200,000
$150,000
$150,000
$100,000 2006
$100,000
2004
$50,000 $50,000 2005
2007
$- $-
1993

1999

2003
1989

1991

1995

1997

2001

2005

Jul
Jan

Feb

Jun

Aug

Nov
ct
Apr

Dec
ay
ar

Sept

O
M

M
SOURCE: California Association of REALTORS®
Median Home Sales Price
Riverside County
Yearly %
S ep-07 Sep-06
C hange
Banning $265,000 $280,000 -5.4%
Beaumont $333,000 $400,500 -16.9%
Cathedral City $290,000 $370,000 -21.6%
Corona $500,000 $580,000 -13.8%
Des ert Hot Springs $259,000 $295,000 -12.2%
Hemet $289,000 $320,000 -9.7%
Indio $355,000 $390,000 -9.0%
La Quinta $445,000 $500,000 -11.0%
Lake Els inore $379,000 $418,750 -9.5%
Menif ee $351,750 $439,000 -19.9%
Moreno V alley $334,250 $389,500 -14.2%
Murrieta $405,000 $476,500 -15.0%
Palm Des ert $365,000 $407,500 -10.4%
Palm Springs $341,000 $395,000 -13.7%
Perris $324,000 $395,000 -18.0%
Ranc ho Mirage $691,000 $677,000 2.1%
Riv ers ide $399,500 $430,000 -7.1%
San Jac into $312,000 $364,750 -14.5%

SOURCE: C.A.R.; DataQuick Information Systems. The


price statistics are derived from all types of home sales --
new and existing, condos and single-family.
Median Home Sales Price
Riverside County
Yearly %
S ep-07 Sep-06
C hange
Sun City $318,000 $380,250 -16.4%
Temec ula $414,000 $510,500 -18.9%
Wildomar $381,000 $503,500 -24.3%
Winc hes ter $390,000 $475,500 -18.0%

SOURCE: C.A.R.; DataQuick Information Systems. The


price statistics are derived from all types of home sales --
new and existing, condos and single-family.
Unsold Inventory Index
Riverside and San Bernardino Counties, September 2007: 24.9 Months

MONTHS
30
Inland Empire Riverside & San Bernardino
25

20

15

10

0
Jan-93

Jan-94

Jan-96

Jan-97

Jan-98

Jan-99

Jan-02

Jan-05

Jan-06

Jan-07
Jul-94
Jan-95

Jul-99
Jan-00

Jan-01

Jan-03
Jul-03
Jan-04
Jul-93

Jul-95

Jul-96

Jul-97

Jul-98

Jul-00

Jul-01

Jul-02

Jul-04

Jul-05

Jul-06

Jul-07
SOURCE: California Association of REALTORS®
Foreclosures
Riverside County

3500

3000

2500

2000

1500

1000

500

0
Q1/89

Q1/94

Q2/95

Q1/99

Q2/00

Q3/01

Q4/02

Q2/05

Q3/06
Q2/90

Q3/91

Q4/92

Q3/96

Q4/97

Q1/04
SOURCE: Real Estate Research Council
Proportion of Foreclosures in Housing Transfers
Riverside County

30%

25%

20%

15%

10%

5%

0%
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006

SOURCE: Real Estate Research Council


20%
40%
60%

0%
Jan-90
Jul-90
Jan-91
Jul-91
Jan-92
Jul-92
Jan-93
Jul-93
Jan-94
Jul-94
Jan-95
Jul-95

SOURCE: California Association of REALTORS®


% OF HOUSEHOLDS THAT CAN BUY

Jan-96
Jul-96
Jan-97
Jul-97
Jan-98
Jul-98
Jan-99
Jul-99
Jan-00
Jul-00
Jan-01
Jul-01
Jan-02
Jul-02
Jan-03
Housing Affordability Index
Riverside County, December 2005: 16%

Jul-03
Jan-04
Jul-04
Jan-05
Jul-05
First-time Buyer Housing Affordability Index
Riverside County, 2nd Quarter 2007: 35%

% OF HOUSEHOLDS THAT CAN BUY


100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
Q1/04

Q3/04

Q1/05

Q3/05

Q1/06

Q3/06

Q1/07
Q1/03

Q3/03

SOURCE: California Association of REALTORS®


-2%
0%
2%
4%
6%
8%
Jan-91
Jul-91
Jan-92
Jul-92
Jan-93
Jul-93
Jan-94
Jul-94
Y-T-Y PERCENT CHANGE

Jan-95
Jul-95
Jan-96
Jul-96
Jan-97

SOURCE: CA Employment Development Division


Jul-97
Jan-98
Jul-98
Jan-99
Jul-99
Jan-00
Jul-00
Jan-01
Jul-01
Jan-02
Jul-02
Jan-03
Jul-03
Nonfarm Employment

Jan-04
Jul-04
Jan-05
Jul-05
Jan-06
Jul-06
Jan-07
Jul-07
Riverside/San Bernardino Metropolitan Area, August 2007: Up 4.1% Y-T-Y
0%
2%
4%
6%
8%
10%
12%
14%
16%
Jan-90
Jul-90
Jan-91
Jul-91
Jan-92
Jul-92
Jan-93
Jul-93
Jan-94
Jul-94
Jan-95
Jul-95
Jan-96
Jul-96
Jan-97

SOURCE: CA Employment Development Division


Jul-97
Jan-98
Jul-98
Jan-99
Jul-99
Jan-00
Jul-00
Jan-01
Jul-01
Jan-02
Jul-02
Jan-03
Unemployment Rate

Jul-03
Jan-04
Riverside County, August 2007: 6.5%

Jul-04
Jan-05
Jul-05
Jan-06
Jul-06
Jan-07
Jul-07
0%
5%

-5%
10%
15%
20%

-10%
Q1/89
Q3/89
Q1/90
Q3/90
Q1/91
Q3/91
Q1/92
Q3/92
Q1/93
ANNUAL PERCENT CHANGE

Q3/93

SOURCE: CA State Board of Equalization


Q1/94
Q3/94
Q1/95
Q3/95
Q1/96
Q3/96
Q1/97
Q3/97
Q1/98
Q3/98
Q1/99
Q3/99
Riverside County

Q1/00
Taxable Sales

Q3/00
Q1/01
Q3/01
Q1/02
Q3/02
Q1/03
Q3/03
Q1/04
Q3/04
Q1/05
Q3/05
Q1/06
Q3/06
500
1000
1500
2000
2500
3000
3500
4000
4500
5000

0
Jan-88
Jul-88
Jan-89
Jul-89
Jan-90
Jul-90
Jan-91
Jul-91
Jan-92
Jul-92
Jan-93
Jul-93
Jan-94
Jul-94

SOURCE: Construction Industry Research Board


Jan-95
Jul-95
Jan-96
Jul-96
Single Family

Jan-97
Jul-97
Jan-98
Jul-98
Jan-99
Jul-99
Jan-00
Jul-00
Jan-01
Jul-01
Multi-Family

Jan-02
Jul-02
New Housing Permits

Jan-03
Jul-03
Jan-04
Jul-04
Jan-05
Jul-05
Jan-06
Jul-06
Jan-07
Jul-07
Riverside County, September 2007: 469 Units, Down 51.5% Y-T-D
Median Price for New Homes
Riverside County 2Q07 Detached: $432,087, Attached: $285,491

$500,000

$450,000

$400,000
Detached
$350,000
Attached
$300,000

$250,000

$200,000

$150,000

$100,000

$50,000

$0
Q1/88
Q1/89
Q1/90
Q1/91
Q1/92
Q1/93
Q1/94
Q1/95
Q1/96
Q1/97
Q1/98
Q1/99
Q1/00
Q1/01
Q1/02
Q1/03
Q1/04
Q1/05
Q1/06
Q1/07
SOURCE: California Association of REALTORS®;
Hanley Wood
200
400
600
800

0
1000
1200
Q1/88

Hanley Wood
Q3/88
Q1/89
Q3/89
Q1/90
Q3/90
Q1/91
Q3/91
Q1/92
Q3/92
Q1/93
Q3/93
Q1/94
Q3/94

SOURCE: California Association of REALTORS®;


Q1/95
Q3/95
Q1/96
Q3/96
Q1/97
Q3/97
Q1/98
Q3/98
Q1/99
Q3/99
Q1/00
Q3/00
Q1/01
New Home Sales

Q3/01
Q1/02
Q3/02
Q1/03
Q3/03
Q1/04
Q3/04
Q1/05
Q3/05
Q1/06
Q3/06
Riverside County (Attached), 2007 Q2 Sales: 275 Units

Q1/07
1000
2000
3000
4000
5000
6000
7000
8000

0
Q1/88

Hanley Wood
Q3/88
Q1/89
Q3/89
Q1/90
Q3/90
Q1/91
Q3/91
Q1/92
Q3/92
Q1/93
Q3/93
Q1/94
Q3/94
Q1/95

SOURCE: California Association of REALTORS®;


Q3/95
Q1/96
Q3/96
Q1/97
Q3/97
Q1/98
Q3/98
Q1/99
Q3/99
Q1/00
Q3/00
New Home Sales

Q1/01
Q3/01
Q1/02
Q3/02
Q1/03
Q3/03
Q1/04
Q3/04
Q1/05
Q3/05
Q1/06
Q3/06
Riverside County (Detached), 2007 Q2 Sales: 2,680 Units

Q1/07
Asking Rents for Class A&B Apartments
Inland Empire, 2007 Q3: $1,159, Up 2.6% Y-T-Y

$1,200

$1,000

$800

$600

$400

$200

$0
Q3/97
Q1/98
Q3/98
Q1/99
Q3/99
Q1/00
Q3/00
Q1/01
Q3/01
Q1/02
Q3/02
Q1/03
Q3/03
Q1/04
Q3/04
Q1/05
Q3/05
Q1/06
Q3/06
Q1/07
Q3/07
SOURCE: California Association of REALTORS®;
REALFACTS
Vacancy Rates for Class A&B Apartments
Inland Empire, 2007 Q3: 7.1%

VACANCY RATE
9.0%

8.0%

7.0%

6.0%

5.0%

4.0%

3.0%

2.0%

1.0%

0.0%
1990

1993

Q1/98

Q2/00

Q1/07
Q4/95

Q2/97

Q4/98

Q3/99

Q1/01

Q4/01

Q3/02

Q2/03

Q1/04

Q4/04

Q3/05

Q2/06
SOURCE: California Association of REALTORS®;
REALFACTS
Population Percent Changes
Riverside County (1971-2005)
10.0%

9.0%

8.0% Riverside County


CA
7.0% Nation

6.0%

5.0%

4.0%

3.0%

2.0%

1.0%

0.0%
1973
1974
1975
1976
1977

1980

1982
1983

1985
1986

1991
1992

1994
1995

1997
1998
1999
2000
2001

2003
2004
1971
1972

1978
1979

1981

1984

1987
1988
1989
1990

1993

1996

2002

2005
2006
SOURCE:U.S. Census Bureau;
California Department of Finance;
California Association of REALTORS®
Sources of Population Growth
Riverside County (1981-2005)

THOUSANDS

120

Natural Increase
100
Net Migration

80

60

40

20

0
81

84
85

88
82
83

86
87

89
90
91
92
93
94
95
96
97
98
99
00
01
02
03
04
05
19

19
19
19

19
19
19

19
19
19

19

19
20

20
20
19
19

19

19

19

19
19

20
20

20
SOURCE: CA Department of Finance
Net Immigration Vs. Domestic Migration
Riverside County

THOUSANDS

60 Net Immigration
Domestic Migration
50

40

30

20

10

0
1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005

SOURCE: CA Department of Finance


Household Relocations
Riverside County
County Outflow Inflow Net Outflow
San Bernardino, CA 7,573 8,814 (1,241)
Orange County, CA 4,404 11,363 (6,959)
Los Angeles, CA 4,118 10,019 (5,901)
San Diego, CA 3,388 8,586 (5,198)
Maricopa, AZ 1,325 470 855
Clark, NV 897 607 290
Mohave, AZ 422 110 312
Imperial, CA 309 328 (19)
Kern, CA 241 221 20
Sacramento, CA 239 222 17
Total-Top 10 22,916 40,740 (17,824)
All Migration 36,832 52,867 (16,035)
Total Number of Households 623,711

Top 10 as % of All Households -2.9%


All Net Mig as % of All Households -2.6%

ource: NAR Relocation Report 2005 – IRS Data; Item 187-06061, US Census Bureau
Where are new Riverside County
households coming from?

• Orange County (11,363)


• Los Angeles (10,019)
• San Bernardino (8,814)
• San Diego (8,586)
• Clark (607)
• Total incoming for 2005: 52,867
• Total outgoing for 2005: 36,832

• Source: NAR Relocation Report 2005 – IRS Data; Item 187-06061


Net Immigration by Ethnic Group
Riverside County (1990 Census to 2000 Census)

White, Non-Hispanic

Hispanic

Asian/Pacific Islander

Black or Afr. Amer.,


Non-Hisp.

Amer. Indian & Alaska


Native, Non-Hisp.

0 20 40 60 80 100 120 140 160


Thousands

SOURCE: CA Dept. of Finance


Number of Households by Ethnicity
Riverside County (1990 Census vs. 2000 Census)

White

Hispanic

Asian/Pacific Islander

1990 2000
Black

0 50,000 100,000 150,000 200,000 250,000 300,000 350,000 400,000

SOURCE: U.S. Census Bureau


Top 10 Home Buyer Surnames
Riverside County (2005)

GARCIA

RODRIGUEZ

MARTINEZ

HERNANDEZ

LOPEZ

GONZALEZ

SANCHEZ

PEREZ

NGUYEN

RAMIREZ

0 50 100 150 200 250 300


Number of Buyers

SOURCE: DataQuick Information Systems


Population by Age Group
Riverside County (2000-2010)
Thousands
500 2000
2010
450

400

350

300

250

200

150

100

50

0
0-14 15-24 25-34 35-44 45-54 55-64 65-74 75+
SOURCE: California Department of Finance;
California Association of REALTORS®
Homeownership Rates
Riverside-San Bernardino Metropolitan Area, 2006: 68.3%

70%
65%
60%
55%
50%
45%
40%
35%
30%
25%
20%
15%
10%
5%
0%
1986

1994
1995
1996

1998
1999

2003
1987
1988
1989
1990
1991
1992
1993

1997

2000
2001
2002

2004
2005
2006
SOURCE: U.S. Census Bureau
Homeownership Rates by Age
Riverside County (2000 Census)

100%

80%

60%

40%

20%

0%
15-24 25-34 35-44 45-54 55-64 65-74 75-84 85+

SOURCE: California Department of Finance;


California Association of REALTORS®
2008 Forecast
U.S. Economic Forecast

2003 2004 2005 2006 2007p 2008f

US GDP 2.5% 3.6% 3.1% 2.9% 2.0% 2.7%

Nonfarm Job
-0.3% 1.1% 1.7% 1.8% 1.3% 1.0%
Growth

Unemployment 6.0% 5.5% 5.1% 4.6% 4.6% 4.9%

CPI 2.3% 2.7% 3.4% 3.2% 2.9% 2.3%

Real Disposable
2.4% 3.4% 1.2% 2.6% 3.4% 3.2%
Income

SOURCE: California Association of REALTORS®


California Economic Forecast

2003 2004 2005 2006 2007p 2008f


Nonfarm Job
-0.5% 1.0% 1.8% 1.9% 1.3% 0.9%
Growth
Unemployment
6.8% 6.2% 5.4% 4.9% 5.2% 5.7%
Rate
Population
1.7% 1.5% 1.3% 1.3% 1.2% 1.1%
Growth
Real Disposable
Income, % 2.1% 4.1% 1.0% 2.5% 2.6% 2.6%
Change

SOURCE: California Association of REALTORS®


Sales More Volatile Than Prices
Price Stickiness in Down Market …Most Owners Don’t Sell

UNITS/MEDIAN PRICE $

700,000 Sales of Existing Detached Homes Median Price

600,000

500,000

400,000

300,000

200,000

100,000

0
1974

1980

1986

1988

1992

1994

1998

2000

2004

2006
1970

1972

1976

1978

1982

1984

1990

1996

2002
SOURCE: California Association of REALTORS®
California Housing Market Forecast

2003 2004 2005 2006 2007p 2008f


SFH Resales
601.8 624.7 625.0 477.5 367.5 334.5
(thousands)
% Change 5.1% 3.8% 0.04% -23.6% -23.0% -9.0%
Median Price
$372.7 $450.8 $524.0 $556.6 $576.0 $553.0
($ thousands)
% Change 17.9% 20.9% 16.2% 6.2% 3.5% -4.0%
30-Yr FRM 5.8% 5.8% 5.9% 6.4% 6.5% 6.5%
1-Yr ARM 3.8% 3.9% 4.5% 5.5% 5.5% 5.2%

SOURCE: California Association of REALTORS®


Closing Comments

The copyright laws of the United States (Title 17 U.S. Code) forbid the unauthorized reproduction of this report by any means,
including facsimile or computerized formats. Copyright © 2006, CALIFORNIA ASSOCIATION OF REALTORS®
California’s Housing Cycles and Membership
1970-2007
THOUSANDS Home Sales Membership
700,000 250,000

600,000
200,000
500,000

150,000
400,000

300,000
100,000

200,000
50,000
100,000

0 0

2008f
1970
1972

1976
1978
1980

1984
1986

1990

1994

1998

2002

2006
1974

1982

1988

1992

1996

2000

2004
California vs U.S. Median Prices

$600,000

California
$500,000
US

$400,000

$300,000

$200,000

$100,000

$0
1970

1973

1976

1979

1982

1985

1988

1991

1994

1997

2000

2003

2006
SOURCE: California Association of REALTORS®
Biggest Key To Success in 2007
-From Top Producers-

“People will not take the time to properly research and


understand the market, particularly in these conditions.
They need to know I am doing it for them, which I why I
will not reduce my marketing spending in this market.”
“Continuing to advertise on the Internet … not cutting
marketing.”
“I have earned a reputation as a market expert. I need to
really know the market statistics, so prospects know
how experienced and knowledgeable I am.”

C.A.R. 2007 Top Producer In-Depth Study


Things to Consider:

1. Get Back to Basics: Open Houses, Double Your Efforts


2. Expand Your Sphere of Influence
3. Focus – Find Your Niche
4. Don’t take listings from unrealistic sellers
5. REO/Short Sales/Auctions
6. Commercial Properties
7. First-time buyers
8. No one rings the bell when the market turns
9. People are very interested in real estate – you are the expert!
What it’s all about…

We did the impossible.....bought a house in Southern


California! Papers sent to escrow today!
Please make a note of our new address
Moving day is Sunday September 30th, so come help,
please!
3 tiny bedrooms, 1 full bath, 1 3/4 bath, laundry room, two
car garage, fire place, swimming pool, the empty lot next
door, and a lot of fixing up to do   1200 square feet
What it’s all about…
Realtor 2.0

The copyright laws of the United States (Title 17 U.S. Code) forbid the unauthorized reproduction of this report by any means,
including facsimile or computerized formats. Copyright © 2006, CALIFORNIA ASSOCIATION OF REALTORS®
Books

Then Now
Dating

Then Now
Job Searching

Then Now
Travel

Then Now
Rental Search

Then Now
Daily Newspaper Readership by Age Group
Percentage Of Business Generated
From The Internet
Percent with 50% or more of business lead from the Internet Mean Value

50% 44%

40%
40%
33%

30%
24%
49%
19%
20% 40%

25%
10%
15%
5%
0%
2003 2004 2005 2006 2007

Q: What percentage of your real estate transactions


in the past 12 months originated with an Internet
contact?
“Computers and technology give REALTORS®
more control over their business”

Under 50 Years of Age 50+ Years All REALTORS®

86%
Agree 72%
91%

13%
Disagree 25%
9%

1%
3%
Not sure 0%

Q: Please tell me if you agree with the following


statement: “Computers and technology give
REALTORS® more control over their business.”
Most Important Purchase For
Your Residential Real Estate Business
-In The Last 12 Months-
None 22%

New computer 20%

Hands free cell phone 19%

Handheld Internet device 13%

Marketing, farming materials 9% Technology related


Home office/related expenses 7%

Laptop W/Wireless or WiFi Internet 6%

Coaching program 6%

Contact management software 6%

Wireless Internet for home 6%

Selected listing of highest frequency responses.


Q: What do you consider to be your most
important purchase for your real estate business
in the last 12 months?
REALTORS® Use of Technology in Field

Use of Laptop or Tablet Computer in Field

27%
2006 2007
Yes
11%

73%
No
89%

Q: Do you use your laptop computer or tablet


computer when you conduct residential real estate
business in the field?
How REALTORS® Use Laptop or Tablet
Computer in Field…
N=108 2006 2007

58%
Listing presentations 27%
38%
Keep track of business, misc. events 11%
37%
Respond to e-mail 16%
25%
Access MLS 57%
33%
To save trips to office, home 64%
25%
Access MLS 57%

Selected listing of highest frequency responses.


Q: How do you use your laptop or tablet computer
when you conduct residential real estate business
in the field?
REALTORS® Going Wireless…

Have a handheld wireless Internet device


for your residential real estate business

22%
2007

2006 13%

Q: Do you have a handheld wireless Internet device


(e.g. Blackberry/Treo) for your residential real estate
REALTORS® Going Wireless…

Utilizing Internet Cafés, Starbucks, Hotels, Etc

2007 24%

2006 16%

2005 15%

Q: Do you use your laptop or other computer on a


Wireless or WiFi Internet connection at other locations
such as internet cafés, Starbucks, hotels, etc?
REALTORS® Responding to Emails From Clients

Instantly 28%

Within 30 Minutes 15%

Within 1 Hour 21%

Within 2 Hours 8%

Within 4 Hours 18%

1 business day 11%

Q: How often do you answer emails from clients?


REALTORS® Online Resources
-For Real Estate Information-

2004 2005 2006 2007


REALTOR.com 50% 84% 86% 80%
MLS Subscription 76% 75% 76% 76%
Office or Company Web site 57% 59% 73% 73%
Local Association Web site 74% 68% 71% 72%
Zillow.com - - - 58%
C.A.R. Web site (car.org) 78% 76% 71% 52%
Craigslist.org - - - 41%
Local newspaper or local
publication Web sites 40% 32% 49% 30%
Yahoo! Real Estate - - - 22%
Inman.com 53% 69% 22% 22%
Q: What online sources do you use to get
information about real estate?
REALTORS® Have Personal Web Sites

2007 52%

2006 58%

2005 56%

2004 52%

2003 41%
Features REALTORS® Use For Online Listings

Multiple pictures/Slide 83%


show

Virtual tour 38%

Interactive maps 29%

Mortgage/Financial 15%
calculators

Home
Valuation/Comparative
0%
Market Analysis Tools

Aided Responses
Q: Which of the following do you typically include
when you post your property listings on the Web?
REALTORS® Promote This Listings on Web
-Via Search Engines And Classified Web Sites-

Promote Listings Web Sites Used N=97

Local newspaper web site 57%

24% 53%
Yes Yahoo Real Estate

Google 31%

Craigslist.org 8%
No 76%

Q: Do you promote your listings on search engines


and classified web sites?
REALTORS® Are Engaging in “2.0”
Activities

Showcase
48%
Properties on
Realtor.com

Send Clients
Electronic
16%
Newsletter

Participate In Online
9%
Real Estate
Forums/Blogs
Greatest Technological Challenge
-REALTORS® Are Evolving-

2005 2006 2007


Keeping up with e-mail 62% 65% 67%
Reducing the amount of e-mail - - 67%
Reducing the time spent on technology - 42% 43%
Reducing the cost of technology - 28% 27%
Keeping web site current - 19% 18%
Integrating technological tools 40% 42% 16%
Getting comfortable with so much
technology 39% 41% -
E-mail issues (forwarding
multiple accounts) 31% 30% -
Multiple web site management 65% - -
Selected listing of highest frequency responses.
Q: What do you consider the biggest technological
problem/challenge in your real estate business
currently?
www.car.org/selftest
2007 Home Buyer Study:
Internet vs. Traditional

The copyright laws of the United States (Title 17 U.S. Code) forbid the unauthorized reproduction of this report by any means,
including facsimile or computerized formats. Copyright © 2006, CALIFORNIA ASSOCIATION OF REALTORS®
Internet Buyers Vs. Traditional Buyers
Percentage of All Homebuyers Surveyed

Internet Buyers Traditional Buyers

80%
72% 72%
70% 70%
63%
60% 59% 56% 62%
55%
50%

40% 45% 38%


41% 44%
37%
30% 30% 28%
28%
20%

10%

0%
2000 2001 2002 2003 2004 2005 2006 2007
Type of Internet Connection

2003 2004 2005 2006 2007


35%
52%
Broadband 61%
71%
71%
25%
Employer's corporate T1/ other 26%
24%
business broadband 25%
26%
40%
22%
Dial-up 14%
3%
2%
0%
0%
Wireless Internet Connection 0%
1%
1%
Weeks Considered Buying A Home
Before Contacting Agent

Internet Buyers Traditional Buyers

8
7.6

7 6.3
5.8 5.8 5.9 5.8 5.8
6

5
4.0
4

3 2.2 2.1 2.1 2.1 2.1 2.0


2

0
2001 2002 2003 2004 2005 2006 2007
Number Of Homes Previewed with Agent

Internet Buyers Traditional Buyers


25
20.2
20
15.1 15.2 15.2 15.4 15.4
14.4
15

9.3
10 7.9 7.5 7.1 6.7
6.1 6.2
5

0
2001 2002 2003 2004 2005 2006 2007
Weeks Spent Looking For Home With Agent

Internet Buyers Traditional Buyers

9
8.0
8 7.1 7.1
7.0
6.4 6.6 6.7
7

6 5.2
5

3 2.1 2.2
2.0 2.0 1.9 2.0
2

1
0
2001 2002 2003 2004 2005 2006 2007
How Did You Find Your Real Estate Agent?
Unaided Multiple Responses

Internet Buyers Traditional Buyers


90%
Internet
0%
9%
For sale signs in the neighborhood
29%
1%
Agent's farming materials
14%
0%
Prior dealings with real estate agent
43%
0%
Were referred by a friend or relative
14%
0%
Through an employer-based program
1%
Prior dealings with the company in other 0%
areas 1%
Most Important Reasons For Selecting An
Agent
Multiple Unaided Responses

Internet Buyers Traditional Buyers


66%
Seemed to be the most responsive
48%
20%
Offered best deal/lowest commission rate
52%
27%
Best prepared
38%
32%
Most qualified
17%
15%
Most knowledgeable
26%
17%
Relocation package
2%
7%
Agent's market area was where I wanted to move
7%
9%
Listing agent of the property purchased
0%
Importance Of Agent’s Response Time
In the Selection Process

Internet Buyers Traditional Buyers

Extremely 69%
Important 31%
21%
Very Important
30%

Moderately 10%
Important 24%

Not Very 0%
Important 15%

Not At All 0%
Important 0%
Internet Sites Visited As Part Of
Homebuying Process

Internet listing of a home that I was interested in 81%


Individual real estate agent's web site 80%
Realtor.com 80%
Zillow 54%
Real estate company web sites 40%
Craigslist 24%
Yahoo! Real Estate 22%
HouseValues.com 17%
ca.realtor.com 7%
Importance Of Online Features For Homebuyers OR
What to Put on Your Website

Mean Score On A 5-point Scale


Multiple Pictures/Slide Show
5 Is “Extremely Important” And 1 Is “Not At All Important” 4.8
Virtual Tours 3.8

Map/Directions 4.3

Neighborhood Profile 4.2

Agent Contact Option 4.3

Mortgage Payment Calculator 2.9


How Did You First See The Home You
Purchased?
Internet Buyers Traditional Buyers

82%
Real estate
agent
95%

18%
On your own
5%

67% saw home on the Internet


Number Of Agents Interviewed Prior To Selecting
The Agent Used In Home Purchase

1.7
Internet
buyers
2
Mean
Median
3.3
Traditional
buyers
3
Means Of Communication With Real Estate
Agent

Telephone 47%
calls
98%

81%
E-mail
0% Internet Buyers
Traditional Buyers
0%
In person
34%

0%
Fax
2%
About How Often Did You Receive
Communications From Your Real Estate Agent?

Every "x" Days

4.3
3.7
Internet buyers 3.7
3.7
4.4
6.3
Traditional 6.2
6.3
buyers
6.1
5.9
2003 2004 2005 2006 2007
Typical Response Time Expected from Agent

Internet Buyers Traditional Buyers


Instantly 22%
0%
Within 30 Minutes 21%
0%
Within 1 Hour 16%
58%
Within 2 Hours 17%
12%
Within 4 Hours 18%
2%
Same day 3%
14%
1 business day 3%
15%
Satisfaction With Real Estate Agent’s
Response Time

Mean Score On A 5-point Scale


5 Is “Well Surpassed Expectations” And 1 Is “Fell Way Below Expectations”

Internet buyers 4.4

Traditional buyers 2.9

First-Time home buyers 4.2

Repeat home buyers 3.5

Buyers under age 45 3.8

Buyers aged 45 & over 3.2


Satisfaction With Aspects Of Home Buying
Process
Mean Score On A 5-point Scale. 5 Is “Most Satisfied” And 1 Is “Least Satisfied”
Internet Buyers Traditional Buyers
4.7
Information on neighborhood 4.2
4.7
Understanding homebuying process 4.1
Agent's negotiating skills 4.6
3.8
Agent's aid in finding home 4.6
3.8
4.6
How well agent kept client informed 3.6
4.7
Overall process of findng home 3.8
Value received for amount paid 4.4
3.7
Overall satisfaction with agent 4.5
3.7
Reasons For Satisfaction With The Real
Estate Agent You Used

Internet Buyers Traditional Buyers

Always quick to respond 80%


56%
Worked hard on my behalf 71%
62%
Negotiated good deal on my behalf 52%
59%
Helped find the best home for me 49%
47%
Listened to what we needed 40%
53%
Kept me up to date on transaction 21%
27%
Made sure changes, repairs were 1%
taken care of 3%
From the bookshelf…
By Alan Deutschman
Thank You
lesliea@car.org

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