Communication

Styles
FUNDAMENTALS OF
COMMUNCATION
Day 2
 HAVE YOU
EVER DEALT
WITH A
DIFFICULT
PERSON?!
 COMMUNICATION
STYLES

GOALS FOR TODAY

 Understand different communication
styles and how they affect others.
 Adopt an assertive style of
communication.
 It’s all about respect

Passive Assertive Aggressive

No Respect Respect for No Respect

for Self Self & Others for Others
THE AGGRESSIVE
STYLE
 THE PASSIVE
STYLE
Let us look at an interaction between aggressive Andy and
passive Paula…
THE PASSIVE-AGGRESSIVE
STYLE
THE ASSERTIVE STYLE
Can’t speak up Too accommodating
Loud Talks softly
Firm
Must get my way
Don’t know my rights
Don’t stand up for my rights
Direct
React instantly
Bossy
Avoid conflicts
Honest Realize I have choices
Pushy Effective communicator
Respect rights of others People take advantage of me
Get stepped on Can express my needs
Meek Make good eye contact

Dominating
Intimidating
 PASSIVE ASSERTIVE AGGRESSIVE
Can’t speak up Firm Loud

Don’t know my rights Direct Bossy

Get stepped on Honest Pushy

Respect rights of Dominating
Meek others

Too accommodating Realize I have choices Intimidating

Talks softly Effective communicator Must get my way

Don’t stand up for my Can express my needs React instantly
rights
Avoid conflicts Make good eye
contact
People take
advantage of me
 COMMUNICATION
STYLES

Which Style do you Express Most Often?

COMMUNICATION
STYLES
 COMMUNICATION
STYLES

To increase effective
communication
Here’s an example of how the
formula works:
You’re home waiting for your friend to
pick you up. She said she would pick
you up at 8 to go out to dinner
together, but it’s now 8:30 and you
haven’t seen or heard from her.
You’ve been working up steam since
8, because she’s been late like this
several times before. By the time she
arrives at 8:45, you’ve had plenty of
time to plan what you will say to her,
and to calm yourself with deep
breathing.
 Your difficult person

 What communication style do they use?

 How does it make you feel?

 How will you change your reaction to

them?
 Let’s summarize…
 Most of our stress today comes from interpersonal
difficulties.
 Many of these stresses involve failure to communicate
effectively.
 Communication styles that can lead to problems are: the
aggressive style, the passive style, and the passive-
aggressive style.
 Assertiveness is the only style that allows both parties to
compromise in order to get something each wants.
 Assertiveness involves regarding your own rights as well
as the rights of others, seeking compromise, and clearly
communicating your feelings and desires.
 ANY
QUESTIONS?
FEEDBACK !