Presentation

on
Social and Business Etiquettes

Presented to :
Presented by :
Ms. Shayantani Banerjee
Swati Rani (A35400718001)
Subham Kumar (A35400718002)
Muskaan (A35400718003)
Suruchi Singh (A35400718004)
Rohit Kumar (A35400718005)
Priya Rani (A35400718006)
Sakshi Singh (A35400718007)
Saurabh Kumar (A35400718008)
 Definition

 Etiquette is defined as the formal manners and rules

that are followed in social or professional settings.
 Etiquette is a code of polite conduct. It is expected
behavior that shows respect, meant to make everyone
feel comfortable
 Definition

 Social Etiquette

Social etiquettes are used to interact politely in social situations.

 Business Etiquette

 Business etiquette is a set of manners that is accepted or required in a

profession.
 
 Various types of Business
Etiquettes 
E-mail Etiquette
Telephone Etiquette
Meeting Etiquette
Cubicle Etiquette
Dress Etiquette
Office Etiquette
E-mail Etiquette
 Telephone Etiquette

 Always introduce yourself at the  beginning of all calls

 Speak clearly and slowly
 Be sensitive to your tone of voice
 Avoid interruptions
 Meeting Etiquette

 Be on time
 Prepare well for the meeting
 Do not use your mobile phone
 Be brief and relevant
 Never interrupt anyone
 Cubicle Etiquette

 Knock before entering someone  else’s cubicle

 Choose your food wisely
 Do not use speaker phones
 Keep your hand off others desk and computers
 Never interrupt your colleagues without permission
 Do not loiter
 Dress Etiquette

 Wear professional clothes

 Neat and well-ironed
 Simple yet elegant
 Never wear strong deo, perfumes
 Wear light make-up
 Office Etiquette

 Be punctual
 Be a good team player
 Avoid using slangs and vulgar language in the office
 Treat all co-workers with respect and courtesy
 Social Etiquettes

 Social etiquettes is important for an individual as it teaches him how to

behave in society. 
 It will allow you to put best foot forward in dealing with day-to-day social
demands.   
 It has two categories:
 Personal etiquettes
 Family etiquettes
 Social Etiquettes- Personal
Etiquettes
 Personal Hygiene -  Self cleaning is Personal Hygiene like cleaning hands
nails, tooth. Wearing clean and pressed cloths and shoes. 
 Dress code – Wearing different  cloths at different situations.
 Formal – At office and meetings etc.
 Informal – At party and picnic etc.
 Postures – posture is our body language like how we sit and stand in front of
others, and how we talk to different peoples.
 Mind and soul – Our thinking and believes.
 Thoughts – It refers to what one think about something.
 Attitude – The way that one think, feel or behave.
 Social Etiquettes - Family Etiquettes

 It is all about doing the right things at home.

 Proper family etiquette always starts with the parents and how healthy
their relationship is.
 Keep our home and room clean.
 Respect the privacy of the other members of your family.
Social Etiquettes  - Family Etiquettes

 Empathy – It is wide range of experiences.

 Sympathy – It is feeling bad for someone.
 Responsibility – taking some responsibility.
 Respect – Respect is accepting someone as he/she is.
 Mutuality- sharing of sentiments.
DIFFERENCE BETWEEN SOCIAL AND
BUSINESS ETIQUETTE
Introducing in Social and Business
Etiquette

 In a social situation, introduce the person you wish to honor first, such
as when you introduce a friend to your family members or an adult to a
child.
 If you are introducing your boss or another higher-level executive to
someone of lower rank, always name your boss first. In the formal
business environment, always introduce someone using first and last
names.
 Technical Difference Between Social and
Business Etiquette

 When using technology, the rules for business and social etiquette are
vastly different. When you are using email and cell phones for personal
reasons, you can be as informal as we wish.
 when using your work email, and avoid sending jokes or personal   notes
to work colleagues. Turn off or silence your cell phones while    you are
in the office or at a business meeting.
 Meals

 In a social situation, you may order whatever you like, but during a
business meal, avoid foods that are messy or need to be eaten with your
hands.
 While conducting business during lunch, it is acceptable to place
documents or a small tablet computer on the table, but never place your
briefcase or purse on the table, those items should always be placed on
the floor near your seat.
 IMPORTANCE OF SOCIAL ETIQUETTE

 Good behavior and manners are never out of style.

 Without etiquette, members of society would show far too much impatience
and disrespect for one another.
 The first impression count.
 Good social etiquettes make good and strong friends.
IMPORTANCE OF SOCIAL ETIQUETTE 

 Boost confidence and self-esteem.

 Develop strong social skills and relationships.
 To know how to greet other person.
 Good etiquettes increase happiness.
 IMPORTANCE OF BUSINESS
ETIQUETTE
 Business etiquette helps foster better communication within office and
externally.
 Business etiquette helps develop standard business practices at all
levels of your corporate rank.
 The key component of sales, after-sales service, loyalty building, trouble-
shooting and marketing rely solely upon business etiquette. Products or
services offered by a company are secondary over business etiquette.
 IMPORTANCE OF BUSINESS
ETIQUETTE
 Excellent business etiquette boosts staff confidence and creates healthy
working ambience.
 Companies with great business etiquette are less prone to lawsuits and
adverse publicity.
 Helps better understanding of foreign trade partners, associates and
customers.
Thank you