About us

Noida Power Company Limited

 Started operations from December 1993
 JV with Greater Noida Industrial Development Authority NPCL Corporate Office
 Area: 335 sq.km., 118 villages fully electrified
 Population: 10 lakh | No. of consumers: 91,243
 Peak Power Demand: 350 MW
 Units sold: 2022.25 MU (2019)
 Distribution Losses: 8.33% (2019)
 Invested Rs. 1300 crores to build IT enabled Distribution Network of 650 MW capacity
 Credit rating: Long Term - “AA” & Short Term “A1+”
 Won Gold for Green Building Initiatives [Customer Care Centre and Corporate Building]
 Won 17 Awards in various Quality forums in last FY
 Kaizen & Team Details

ToToincrease
increaserecovery
recoveryagainst
againstelectricity
electricitytheft
theftcases
casesbybyexpediting
expediting
litigationprocess
litigation processininSurajpur
Surajpurcourt
court

Somya Stuti
Abhishek Anand
Management Trainee
Executive
Legal Department
Legal Department

Started On
Started On 1st
1st January
January 2019
2019 Team Legal Completed
Completed On
On 31
31stst March
March 2019
2019

2
 Background

Electricity Act, 2003

Section 135 Section 126

Electricity
Electricity theft
theft Unauthorised
Unauthorised use
use of
of
electricity
electricity

*FIR lodged under CRPC section 154

3
 Background

STOP

STOP

4
 Problem Statement

WHAT is the Problem

“ Delay in litigation of theft / Unauthorized use of electricity

cases booked under CRPC section 154 in Surajpur special
“
court thereby affecting the recovery process

WHO has the problem WHERE is the problem WHEN problem occurs HOW is this a problem
Loss Control Cell (LCC) & Legal Surajpur Special Court At the time of hearing of FIR Results in delay in recovery
Department of NPCL cases

5
 Current State
FIR Lodged vs Settled
(Total FIR lodged: 1246)

442
428

376

14.7% 19.5%
12.5%

86
63
47

2016 2017 2018

Total FIR Lodged Total Cases Settled

6
 Current State
FIR Pending vs Settled Assessment amount of pending FIR cases
(CY16-CY18)
84% PAIN (CY16-CY18)

22

276

752

16%
FIR Pending FIR settled
Below 1 Lacs 1 - 5 Lacs Above 5 Lacs

Total 1050 FIR cases pending at special court Assessment worth ~9 crores pending at special court
7
 Root Cause Identification
Cause

Why Why
• Delay in • Case file not • File not
litigation • Adjournment presented • Case file not segregated
granted by before court found by properly
court court staff
Problem Why Root Cause

8
 Solution Development

Solution
Implementation of 5S in
record room of Special
Court, Surajpur

Root Cause
File not
segregated
properly and
jumbled up with
other case files
9
 Solution Development

• Segregation of NPCL & PVVNL • Arrangement of files as per • Replacement of old and
files police station, date of hearing damaged files, folders,
• Removal of • Colour coding of NPCL files almirahs etc.
irrelevant/outdated files,
documents etc.

• Assignment of Dedicated • Standardization of 5S

responsibility to NPCL checklist for regular
employees check-up
• Training to court • Making of SOP for file
administration & other storage in record room
respective staff

10
 Planning the change

Plan

WHAT WHO WHEN WHERE HOW

• Implementation • Abhishek Anand • 31st March 2019 • In special court, • With the help of
of 5S in record • Somya Stuti Surajpur administrative
room of Special staff of special
Court, Surajpur court, Surajpur

11
 Overcoming hurdles

Management Access approval

Dedicated Team
Approval Taken taken from
Formed
Management District Judge
Resource
Approval Required No access to
required
record room

Volunteered
with
external body
Dependency on
external body

12
 Implementing Solutions
1S – Sort (Seiri)

NPCL files scattered in the court

NPCL files properly arranged in the court premises
premises

13
 Implementing Solutions
2S – Set in Order (Seiton)

NPCL files without date flags NPCL files with date flags

14
 Implementing Solutions
2S – Set in Order (Seiton)

NPCL files without proper name, NPCL files with all the necessary
details etc details

15
 Implementing Solutions
3S – Shine (Seiso)

Torn & Old files New pink coloured files for proper
identification

16
 Implementing Solutions
3S – Shine (Seiso)

Old damaged Almirahs in Surajpur court New Almirah provided for file storage

17
 Implementing Solutions
4S – Standardize (Seiketsu)

Checklist to ensure the compliance of Checklist to ensure the compliance of

sorting and colour coding sorting and colour coding

18
Implementing Solutions
5S – Sustain (Shitsuke)

Monthly MIS made for FIR settlement status

19
 Implementing Solutions
5S – Sustain (Seiketsu)

Training given to Surajpur Court Staff Appreciation E-mail from the Managing Director

20
 Result
FIR Lodged vs Settled
768 %
increase in
Settlement
Cases

747

428 442
376 12.5% 14.7% 19.5%

257

86
47 63

2016 2017 2018 2019 till date

Total FIR Lodged Total Cases Settled

21
 Result
FIR Pending vs Settled
(CY19 till date)

43%

57%

560 FIR
cases
pending

FIR Pending FIR settled

47% reduction in pending FIR cases at special court

22
Result
Assessment amount of pending FIR cases
(CY19 till date)
8
95

457

Below 1 Lacs 1 - 5 Lacs Above 5 Lacs

Settlement worth ~2 crores recovered at special court

23
 Benefits

Tangible Benefits

1
Cost

~2 Crore
Recovery by settlement of
court cases

Rs. 50,000 cost incurred in new

Almirahs, files, folders and other
stationaries

24
 Benefits

Tangible Benefits

1 2
Quality Delivery

Improved to 100% Real time processing

Eliminated all chances of file Any court case file related to NPCL
misplaced can be tracked as & when required

25
 Benefits

Compliance of
Law

Quick Intangible Good Brand

Decision
Benefits Image
Making

Improved
Employee
Morale

26
THANK
YOU
27