GROUP D REPORT

GURUS OF TQM
 Deming: 14 points for quality
management
 Crosby: 14 Steps to Quality
 Juran: 10 Steps to Quality
 DR. WILLIAM EDWARDS
DEMING
“ Father of Quality
Control.”
• Transformation in the
Japanese manufacturing
sector

• Deming Prize

• Deming Chain Reaction

14th Oct, 1990 – 20th Dec, 1993

• Deming Cycle
 DEMING’S 14
POINT
METHODOLOGY
 1.CONSTANCY OF
PURPOSE
 Create firmness of purpose for
continual improvement
2.THE NEW PHILOSOPHY

 Espouse the new philosophy for

one can no longer allow delays,
mistakes and faulty
workmanship.
 3.CEASE DEPENDENCE
ON INSPECTION
 Remove the need for mass
inspection as a technique to
attain quality by building quality
into the product in the first place
 4.END LOWEST TENDER
CONTRACTS
 Reduce total cost

 Many companies and organizations

grant contracts to the lowest
bidder as long as they meet
certain requirements .
 5.IMPROVE EVERY
PROCESS
 Deming cycle
 A. planning stage
 B. doing stage
 C. action stage
 6.INSTITUTE TRAINING
ON THE JOB
 Introduce up to date methods of
training on the job.

 Fresh skills
7.INSTITUTE LEADERSHIP

 Espouse and introduce

leadership, aimed at helping
people carry out a better job.
 8.DRIVE OUT FEAR

 Fear free environment.

 Creating an environment of
trust.
 9.BREAK DOWN
BARRIERS
 People should work
cooperatively with reciprocal
trust, respect and appreciation
for the needs of others in their
work.
 10.ELIMINATE
EXHORTATIONS
 Do away with use of slogan, posters
and exhortations demanding zero
defects and new level of productivity
from the workforce, with no
commensurate methods provided.

 Adversarial relationships
 11.ELIMINATE
ARBITRARY NUMERICAL
TARGETS
 Remove work standards that
stipulate numerical quotas and
goals.
 Replace with aids, useful
supervision and employ
statistical methods.
 12. PERMIT PRIDE OF
WORKMANSHIP

 Eliminate barriers that steal

from hourly workers and people
in the management of their
rights to pride of workmanship.
13.ENCOURAGE EDUCATION

 The need for ongoing and

continuous education and self-
improvement for the whole
organization.
 Educational investment serves
the following objectives:
 A. it leads to better motivated employees;
 B. it communicates the company goals to the
employees;
 C. it keeps the employees up-to-date on the latest
techniques and supports teamwork;
 D. training and retraining offers a mechanism to ensure
enough performance as the job responsibilities change;
and
 E. through increasing job loyalty, it lessens the number
of people who “job-hop.
14.TOP MANAGEMENT’S
COMMITMENT
 To constantly improve quality
and productivity and
strengthening of obligations.
PHILIP CROSBY
• National prominence

• Quality is Free in 1979

• Absolute management

• “Four absolutes of
quality”
the definition
the system
(18th June 1926-18th August the performance standard
2001)
the measurement
CROSBY: 14
STEPS TO
QUALITY
 1.MANAGEMENT
COMMITMENT

 To make clear the

management’s position on
quality
 2.QUALITY
IMPROVEMENT TEAM

 To carry out the quality

improvement progress
 3.QUALITY MEASUREMENT

 To exhibit existing and possible

non-conformance problems in
the way that permits objective
evaluation and remedial action.
 4.COST OF QUALITY

 To identify the components of

the cost of quality, and give
details on it’s application as a
management tool.
 5.QUALITY AWARENESS

 To give a method of elevating

individual concern among the
personnel in the company
towards the conformance of the
product.
 6.CORRECTIVE ACTION

 To offer a systematic method of

deciding the problems
recognized through actions
taken in the past.
7.ZERO DEFECTS PLANNING

 To study the different activities

that must be performed as
groundwork for officially
initiating the zero defects
program.
8.SUPERVISOR TRAINING

 To name the type of training

that supervisors require to
energetically perform their roles
with regard to the quality
improvement program.
 9.ZERO DEFECTS DAY

 To produce an event that will

allow all employee appreciate,
through a personal experience,
that there has been change.
 10.GOAL SETTING

 To twist promises and

commitments into actions.
11.ERROR-CAUSE REMOVAL

 To offer individual employees a

way of communicating.
 12.RECOGNITION

 To be thankful for those who

contribute.
 13.QUALITY COUNCILS

 To bring collectively
professionals in the realm of
quality for planned
communication on a customary
basis with the workforce and
management alike.
 14.DO IT OVER AGAIN

 To accentuate that the quality

improvement program never
ends.
 DR. JOSEPH MOSES
JURAN
• Reconstruction
processes

• Editor of the Quality

Control Handbook
(1951)
(24th Dec, 1904 – 28th Feb,
QUALITY TRILOGIES

 Quality Planning
 Quality Control
 Quality Improvement
JURAN: 10
STEPS TO
QUALITY
 1. CREATE AN AWARENESS
ABOUT THE NEED AND PROPOSE
AN OPPORTUNITY FOR
IMPROVEMENT
2. SET GOALS FOR
IMPROVEMENT
3. SYSTEMATIZE PATHS TO
ATTAIN THE GOALS
4. GIVE TRAINING
5. DO PROJECTS TO
RESOLVE PROBLEMS
6. INFORM PROGRESS
7. PROVIDE RECOGNITION
8. COMMUNICATE
OUTCOME
9. KEEP SCORE
 10. UPHOLD THRUST BY MAKING
YEARLY IMPROVEMENTS COMPONENT
OF THE REGULAR SYSTEMS AND
PROCESSES OF THE COMPANY