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30% OF DIFFERENTIATION
ATTRIBUTABLE TO HIGH
PERFORMANCE CLIMATE

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 LEADERSHIP CONTRIBUTES
NO LESS THAN 70% TO
CLIMATE (THE MOOD OF
THE ORGANIZATION)
WHICH AGAIN
CONTRIBUTES TO THE
CREATION OF A HIGH
PERFORMANCE CLIMATE

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?
© Capacity 2000 CC
 21% Ambitious 88% Honest
40% Broad-minded 23% Imaginative
20% Caring 6% Independent
66% Competent 65% Inspiring
28% Cooperative 47% Intelligent
20% Courageous 14% Loyal
33% Dependable 17% Mature
24% Determined 8% Self-controlled
42% Fair-minded 34% Straightforward
71% Forward-looking 35% Supportive

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 Honest
Forward-looking
Inspiring-Influencing
Competent
 Honest
Forward-looking
Inspiring-Influencing
Competent
 Honest
Forward-looking
Inspiring-Influencing
Competent
 Honest
Forward-looking
Inspiring-Influencing
Competent
 Honest
Forward-looking
Inspiring-Influencing
Competent
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 The greatest danger
for most of us
is not that our aim is
too high
and we miss it,
but that it is
too low
and we reach it.
Michelangelo

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 Clarity of purpose;
Strong individuals;
Focus;
Roles and role flexibility;
Training and competence;
Trust;
Commitment;
Communication;
Line of sight between
performance
and reward.

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© Capacity 2000 CC
 Communication between leader and
constituent is at the heart of
everything.
John W. Gardner

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 Ninety percent of executives
rate themselves as effective
communicators. Only thirty
percent of their subordinates
agree.

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 The biggest problem with
leadership communication
is the illusion that it has
occurred.

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 1. Understand

4 2. Agree
3. Care
Fatal Assumptions 4. Empowered to take action

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 “Every year since 1950, the
number of American
children gunned down has
doubled.”

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 The facts may not
be boring…

but
you might be.

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 must be
Neurologists agree that facts, emotions and symbols

created as “images” in order for the

brain to order them, process them and produce
thought. Creating images is essential. And “images” include sights,
sounds, smells and feelings.

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 Examples of the Symbolic Channel
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 How big is an acre of land..

The size of a football field

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 “Telling stories…is probably a brain obsession and probably begins
relatively early both in terms of evolution and in terms of the
complexity.Telling stories precedes language,
since it is, in fact, a condition for language,
and it is based not just in the cerebral cortex but elsewhere
in the brain and in the right hemisphere as well as the left.”
Antonio Damasio

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 “What we sell is the opportunity for a 43 year-
old accountant to dress up in black leather, ride
through small towns and have people be afraid
of him.”
Harley executive, quoted in Results-based Leadership

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 “When leaders fail
to communicate in
facts, emotions, and
symbols,
constituents will fill
in the blanks”

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 Not only what you say
Also what you do – non verbal
communication

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 Emotional Intelligence:

“The capacity to handle your own emotions

and your relationships with others.”

U.S. News & World Report

“The Secret Skill of
Leaders” 1/14/2002

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 • Emotional high jacking:
– Heart 10 beats per minute above
resting rate - can jump 30 beats per
minute within single heart beat;
– Body pumping adrenaline and other
disruptive hormones;
– Swamped by toxic/angry feelings;
– Thinking distorted, difficulty
organizing thoughts and feeling
overwhelmed.

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© Capacity 2000 CC
 The distance
between the heart
and the head is very
short – but it is the
longest journey in
the world!

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 Individual and team
Leadership – leading people

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 Organization leadership-
building an enduring enterprise

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