Scribd Logo
Upload

Welcome to Scribd!

  • Six Sigma Implementation Leverages Business Excellence: TEAM: 08 Section: 2

    Uploaded by

    rohit ranjan
    12 views8 pages
    Business excellence involves using quality management principles and tools to improve business performance through customer focus, stakeholder value, and process management. Key goals are high customer satisfaction through continuous improvement and management by facts. Tools and techniques for business excellence include current state analysis, better project management, people involvement, change management, the European Foundation for Quality Management model, and Kanji's Business Excellence Model. Six Sigma plays a role by measuring integrated business processes statistically to reduce variation and improve processes and products.

    Original Description:

    Original Title

    IBA0911_CP1_208E

    Copyright

    © Attribution Non-Commercial (BY-NC)

    Available Formats

    PPTX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    Business excellence involves using quality management principles and tools to improve business performance through customer focus, stakeholder value, and process management. Key goals are high customer satisfaction through continuous improvement and management by facts. Tools and techniques for business excellence include current state analysis, better project management, people involvement, change management, the European Foundation for Quality Management model, and Kanji's Business Excellence Model. Six Sigma plays a role by measuring integrated business processes statistically to reduce variation and improve processes and products.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pptx, pdf, or txt
    12 views8 pages

    Six Sigma Implementation Leverages Business Excellence: TEAM: 08 Section: 2

    Uploaded by

    rohit ranjan
    Business excellence involves using quality management principles and tools to improve business performance through customer focus, stakeholder value, and process management. Key goals are high customer satisfaction through continuous improvement and management by facts. Tools and techniques for business excellence include current state analysis, better project management, people involvement, change management, the European Foundation for Quality Management model, and Kanji's Business Excellence Model. Six Sigma plays a role by measuring integrated business processes statistically to reduce variation and improve processes and products.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pptx, pdf, or txt
    of 8

    Six Sigma Implementation Leverages

    Business Excellence
    TEAM: 08 SECTION: 2
    Rohit Ranjan FPB0911/099
    Tarun Yadav FPB0911/127
    Isha Goyal FPB0911/044
    Mayank Gupta FPB0911/068
    Lipi Barua FPB0911/062
    Indian Business Academy
    12/8/21 Laxmipura, Thataguni Post
    Kanakapura Main Road
    Bangalore - 560 062. INDIA
    www.ibainternational.org
    Business Excellence

    Business excellence is the systematic use of quality management


    principles and tools in business management, with the goal of improving
    performance based on the principles of customer focus, stakeholder value,
    and process management

    Vision of Business Excellence


    ♦ To achieve high customer satisfaction levels by
    ♥ Continuous improvement
    ♥ Management by fact
    ♥ People based management
    ♦ Need for Business Excellence to
    ♥ Grow in their customer base
    ♥ Improving overall profitability and stakeholders’ values

    Source: Reality check of Six Sigma for Business Excellence, TQM Vol. 19, No. 6, June 2008, 575–582
    www.Wikipedia.org

    12/08/2021 Team_08 Sec_02 2


    Tools and techniques for business excellence [1/2]

    ♦ Current State Analysis ♦ Dare to be different


    ♥ Cause and effect analysis ♥ Benchmarking
    ♥ Stakeholder analysis ♥ Cost of quality
    ♥ SWOT ♥ CRM
    ♥ Why-Why analysis ♦ Work smarter
    ♥ Conflict management ♥ Contingency planning
    ♦ Be focused and prioritize ♥ Time management
    ♥ Mission statement ♥ WBS
    ♥ Core values ♥ Checklist
    ♦ Better Project Management ♥ Communication planning
    ♥ Clear objectives and deliverables ♦ Creative techniques
    ♥ Cost benefit analysis ♥ Brainstorming
    ♥ Process analysis and redesign ♥ Originative thinking
    ♥ Conflict management ♥ Rich picturing
    ♥ Critical path analysis and
    flowcharting

    Source: www.mb2000.com, 54 techniques of business excellence by Michael Wash

    12/08/2021 Team_08 Sec_02 3


    Tools and techniques for business excellence [2/2]

    ♦ People Involvement
    ♥ Coaching, mentoring and action learning
    ♥ Leadership styles
    ♥ Career counseling
    ♥ Managing cross functional teams
    ♦ Change management
    ♥ Cultural change
    ♥ Operational change
    ♥ Technological change
    ♥ Changing attitudes and behaviors of personnel

    12/08/2021 Team_08 Sec_02 4


    European Foundation for Quality Management ( EFQM ) model

    Source: www.qualityscotland.co.uk/efqm.asp

    12/08/2021 Team_08 Sec_02 5


    Kanji’s Business Excellence Model (KBEM)

    Source: Reality check of Six Sigma for Business Excellence, TQM Vol. 19, No. 6, June 2008, 575–582

    12/08/2021 Team_08 Sec_02 6


    Role of Six Sigma In BE

    ♦ Measurement of business processes that are integrated into the business


    system.
    ♦ A strategic approach by way of executive participation, practical training and
    bottom-line accountability.
    ♦ With statistical base it helps to improve process and product
    ♦ Reducing the variation in processes.

    http://www.sixsigmainstitute.com

    12/08/2021 Team_08 Sec_02 7


    Thank You

    12/08/2021 Team_08 Sec_02 8

    You might also like