Internet Banking

By Prof. Divya Gupta

 1 Technological Revolution

 Computerized System(speed,accuracy)
 Technology helps banks to reduce transaction
cost and time.
 The banks in turn, pass the benefit on to
customers by slashing service charges and the
time taken to issue demand drafts, make
telegraphic transfers and clear cheques
 Enhanced decision making process.
2. Better Customer services

 Product Innovations

 Customer is the King

 Example :Net banking, phone banking, mobile

banking, ATMs and bill payments are the new buzz
words that banks are using to lure customers
3. ATMs(Any Time Money)
 24 Hour Banking Service
 Quick Cash Withdrawals
 Speedy Deposits
 Instant Transaction(s) Record
 Security Through your Own Special PIN
 Additional Services on Request
 Sharing payment network system(SPNS)
 Continue…
PIN No.
1. Your PIN is your Personal Identification Number.
2. Only your PIN together with your card can operate
your ATM.
3. For further security you can change your PIN to
another number combination any time you want.

 HSBC Bank was the first bank to introduce the ATM

concept in India way back in 1987
 4. Plastic Money
 Debit cards
Direct Debit Cards
A Deferred Debit Card

 Smart cards
A smart card is a credit-card-sized hardware
device used in a cryptographic Authentication
system.
Credit cards

1. Concept of credit card was used in 1950 with

the launch of charge cards in USA by Diners
Club and American Express.
2. Credit cards in India, made their debut in
1989
Plastic Money
5. Telebanking
 Through telephone lines
 24 Hours service
 Available all information related to account statement,
Forex rates or any other information related to
transactions. (Check your account balance, Obtain current
Interest Rates, Transfer funds between accounts, Obtain branch
hours/locations, determine if a check has cleared, Leave a
message for a private banker ,Verify deposits or withdrawals)
 Transactions are completely secure
6. Anywhere Banking
 Transacts from any branch of the bank

 All information is available everywhere (centralized system)

 ATMs

 Multi-city cheque book facility( Multi-city cheques are often

known as ‘at par' cheques payable at all branches of the bank)

 Instant Fund transfer

Benefits to Customers:
 More convenience in transacting business
 Better knowledge of state of accounts
 Wide range of products and services
available to the customer
 Possible lower cost of assessing banking
services
Benefits to Banks:
 Large number of satisfied customers
 Higher retention rate
 More scope to offer differential services
 Greater opportunity to cross sell
 Opportunity for cost saving in developing
technology initiatives through participation in
shared networks
Corporate Internet Banking VS Retail
 Available to
 Users
 Login Time Restrictions
 Accounts status
 Transfer of Funds
 Requests
 Mails
Different Types of E- Commerce
 B2C
 B2B
 C2C
 OLTAS
 EASIEST
Thank You!!!