PMS

Content of Presentation
1. Introduction---What is PMS
2. PMS Vs. BSC
3. What is Planning
4. ERC Planning Procedure
5. Data Monitoring Tools
6. Performance Reporting
• Activity
• Process
• KPI
7. Evaluation
8. Employee performance management
KPI
Competency (Skilland Behaviour
 What is PMS

Performance Management system is the

systematic process of: Planning work and
setting expectations; Continually Monitoring
performance; Developing the capacity to
perform; periodically rating performance, and
Rewarding good performance. 
•  
 1.3 Performance defined
• Is the accomplishment ,execution ,carrying out
,working out of any thing ordered or
undertaken .This refers to out put or outcome.
 Definitions
Cont…
– it is a strategic and integrated approach to
delivering sustained success to organization
– by improving the performance of the people who
work in them and
– by developing the capabilities of teams and
individual contributors
– Armstrong, M. and Baron
 Definition Cont…
• Strategic in the sense that it is concerned with
the broader issues facing the organization if it
is to function effectively in it’s environment.
Integrated in four senses:
• Vertical integration
• Functional integration
• Human resource integration
• Integration of individual needs
1.4 Purpose of Performance Management
 1.5 Factors affecting Performance
• 1. Personal Factor -- The individual skill
competence, motivation and commitment.
• 2. Leadership factor -- The quality of encouragement
,guidance, and support provided by managers or
teams.
• 3. System Factors --The system of work and
facilities provided by the organization
• 4. Contextual factors --internal and external
environment pressures and changes.
Process of performance Management

Planning

Rewarding

Monitoring

Rating
Developing
 What is Planning?
• Strategic and operational planning procedure
– PURPOSE
• 2.2 SCOPE

• Data monitoring tools

• Monthly planning
• Integration
 Strategic Plan:
• Strategic plan explains where an organization is,
what to achieve, when and how to achieve its
objectives. The strategic plan document also offers
critical directions or course of actions that help to
allocate resources and other means effectively. With
generation of right objectives it is a top down
approach. The strategic plan of the Corporation is
the main guideline to achieve its objectives
indicated in it.
•
 Operational plan:
• It tells how to get things done with the
resources to achieve some objectives. The
operational plan of the Corporation is the plan
set for any budget year
 The strategic Planning procedure

• Initiation letter for strategic planning is

circulated to all concerned.
• Undertake survey and analyze external and
internal business situations
• Draw strategy to cope up with the situation
• Prepare action plans
• Discussion on the proposed Strategies
• Set the strategic objectives
• Draw resource requirements for:-
• Manpower
• Fixed Assets
• Working capital
• Discussion on the Draft Strategic Plan
• Send the first draft plan to the Board
• Review and compile the draft and produce final
document
•  
 .6 Casading

• Operationalize the corporate strategic plan

• Cascade the strategic plan to business
from the operationalzed plan.
• Prepare action plan
• Strategic and operational planning procedure
• Quartely ,Monthly and Weekly planning
 Data Monitoring Tools

• Develop tools for performance Data fetching

for each objectives and Measures at all levels
(Corporate, Business units, Departments and
ግብ፡ የባቡር ትራንስፖርት አገልግሎትን ጥራትና አስተማማኝነት ማሳደግ

•በኦፕሬሽን እክል ምክንያት የዘገዩ የመንገደኛ ባቡር ጉዞዎች ብዛት

ከጠቅላላ የመንገደኛ ባቡር ጉዞዎች አንፃር በ%
•በሌላ (External factor) ምክንያት የዘገዩ የመንገደኛ ባቡር
ጉዞዎች ብዛት ከጠቅላላ የመንገደኛ ባቡር ጉዞዎች አንፃር በ% 
•የተሰረዙ የባቡር ጎዞዎች ከጠቅላላ የባቡር ጎዞዎች አንጻር በ%
•በየባቡር ጣቢያው በስራ ሰዓት ክፍት ሆነው የተገኙ የቲኬት
መሸጫ ሱቆች በ% 
•በአግባቡ የሚሰሩ የባቡር ጣቢያ ፋሲሊቲዎች (አሳንሰሮች ፣
እስካሌተሮች ፣ ወዘተ...) በ%
•በኦፕሬሽን እክል ምክንያት የዘገዩ የመንገደኛ ባቡር ጉዞዎች  
 2.8 Monthly/Weekly Plan

• Monthly plan at all levels are prepared by

taking the activities indicated in the activities
gantt chart of the operational plan.
•  
 የተከናወኑ የአፈጻጸም ያጋጠሙ
ዕይታ ግብ የታቀዱ ሥራወች ደረጃ ችግሮች የመረጃ
ስራዎች ምንጭ
• (4X Frequency) + (3X Frequency) + (2X Frequency)
(1xFrequency)= Average Performance

Total Frequency
 
 Rate of
ዕይታ ግብ የወሩ የተከናወኑ Performa
ዝርዝር ተግባራት nce
ተግባራት
• (4X8) + (3X6) + (2X2) = 54 = 3.38
= 84 %
• 16 16
Evaluation and performance Reporting
 Employee Performance Management

1. Physical plan
2. Competency(Skill & Behavior)
 Competency
• General competency
• Job specific competency
Generic Competency for Top management
• Vision
• Integrity/Honesty
• Interpersonal Skills
• Continual Learning:
• Resilience
• Accountability
• Flexibility
• Team Building
• Problem Solving
• Customer Service
• Communication
 Top Level Management
• Decisiveness
• Conflict Management
• Influencing / Negotiating
• Customer Motivation
• Developing Others
• External Awareness
• Strategic Thinking
 Middle Level/Team Leader Management
• Managing workload and resources
• Dealing with work problems
• Process Planning and Organization
• Empowerment :
• Participative approach
• Development
• Accessible / Visible
• Adaptability/Decisiveness
• Interpersonal skill
• Organizational skill
• Stress management
 Professional Level
• Customer focus
• Quality/Compliance
• Communication:
• Collegiality
• Initiative:
• Efficiency
• Coach ability
• Organizational skill
• Stress management
• Interpersonal skill
 Lower Level Staff
• የተሰጠ ስራን በወቅቱ ለማከናወን የሚያሳየዉ ጥረት
• ለደንበኞች የሚያሳየዉ አክብሮትና ፈጣን ምላሽ መስጠት
• የሥራ አፈጻጸምን በየጊዜዉ ለማሻሻል የሚያሳየዉ ጥረት
• በስራ ላይ የስራ ደንቦችና መመሪያወችን ጠንቅቆ ማወቅ
• የስራ ዉጤትና ጥራትን ለማሳደግ የሚያሳየዉ ትጋት
• መሳሪያዎችንና ንብረቶችን በጥንቃቄ መያዝና የመከላከያ ደንቦችን መጠበቅ
• ሥራ ላይ የመገኘትና የስራ ሰዓትን ለድርጅቱ ስራ የማዋል ልምድ
• አመራር ለመቀበል ያለዉ ፈቃደኝነት
• ተጨማሪ ስራዎችን ለመቀበል ያለዉ ፈቃደኝነት
• በቡድን የመስራት ባህል  
• ሁልጊዜ ራስን ለማሻሻል የሚያሳየዉ ጥረት
 360 Degree Appraisal
• N.B: This form is to be filled and rated by Self,
immediate supervisor, and Immediate
subordinates and customers.
• The ratings shall account: a) Self rating 20%;
b) immediate supervisor rating 40%; and c)
Immediate subordinates rating 20%.Customer
20%.