PRESENTED BY

■Hassam Ali.
■M. Auns.
■M. Talha.
■Sajjad Ali.
■Waqar.
 NONVERBAL
COMMUNICATION
Nonverbal Communication

 No use of spoken language.

 gestures, facial expressions, and body positions.
 Feelings and Thoughts.
 cultural environmental conditions affecting encounter
between people.
 FOCUS ON
NONVERBAL
COMMUNICATIO
N
Nonverbal cues can sometimes be more meaningful than words
themselves. However, we put together, a message is than
complete
■ Reasons of focusing.

 Communicate feelings and attitudes.

 More believable than verbal ones.
 Critical to successful relationship.
 Serve multiple functions
 NATURE OF
NONVERBAL
COMMUNICATIO
N
■ Culture-Bound Nature
 Vary widely across cultural and co-cultural groups.
 Interpret nonverbal cues within a cultural context.

■ Rule-Governed Nature
 rules or expectations for appropriate nonverbal behavior in
ourselves and others.
■ Ambiguous Nature
 Difficult to interpret accurately.
 Actions vary from person to person.

■ Continuous Nature
 Unlike the stop-start nature.
 Flow from one situation to the next.
■ Nonlinguistic Nature
 does not have the regularities of vocabulary, grammar, and
pattern that language has

■ Multichannel Nature
 variety of sources simultaneously.
 we can attend to only one nonverbal cue at a time.
 CODES OF
NONVERBAL
COMMUNICATIO
N
■ Appearance
The way we dress, adorn, and fix ourselves communicate a
message about us—our social and cultural roles and our
personal qualities.

■ Eye Gaze
Eye contact is a proof that we are paying attention and the
way we look at a person reveals our feelings.
Affection, anger or fear.
■Body Language, Gestures and Posture

 Kinesics (Body Motions)

study of body movement which includes a large collection of physical actions.
 Gesture
the movement of hands, arms, and shoulders to suggest or to emphasize
something.
 Posture
manner of bearing the body while we are in standing or sitting position
self-confidence, inferiority and superiority, status, friendliness, mood
■ Facial Expressions
• Way our facial muscles are set to indicate emotions or
feelings
• Happiness, sadness, fear, anger, surprise, excitement,
indifference and disgust.

■ Paralanguage (Use of Voice)

• Tone of voice, speed of speech, pitch, and volume.
• Influence interpretation and change in meaning.
Examples:

MARY is diligent.

Mary IS diligent.

Mary is DILIGENT.
■ Haptics (Use of Touch)
meaning through the hands, arms, and other body parts.
• Functional/Professional
• Social/Polite
• Friendship/Warmth

■ Physical environment
Environment in which we find ourselves can itself be a powerful
mode of communication.
As Winston Churchill said, ‘we shape our buildings; thereafter they
shape us.
a) Permanent Structures—an apartment, condominium,
duplex, and individual home

b) Movable Objects—arrangement of furniture in a room

c) Informal Space—such as in classrooms, movie house,

theaters
INTERPRETING
NONVERBAL
CUES
■Skills:
 Awareness:
Importance of nonverbal elements
 Willingness and emotional maturity:
Make your own behavior secondary to that of someone else.
Albert Mehrabian Three-part
Framework
Mehrabian found three primary dimensions: Immediacy,
Arousal and Dominance.
 Immediacy:
Feelings of liking, pleasure and closeness communicated by
such nonverbal cues as eye contact, forward lean, touch and
open body orientation.
 Arousal:
Feelings of interest and excitement communicated by such
nonverbal as vocal expressions, facial expressions and gestures
Continuous……

 Dominance:
Feelings of power, status and control communicated by such
nonverbal cues as relaxed posture, greater personal space
and protected space.
 THAT’S ALL

THANK U.........