5 Important

Hotel Manager
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Duties
1. Guest Experience
z and Customer Relations
 Customer experience will overshadow the pricing for product and services and will act as the
key brand differentiator. The hotel industry certainly needs a strong focus on paying close
attention to customer experience.

2. Reputation Management and branding

-it is critical to growing a business. A positive brand reputation builds loyalty and increases
customer confidence in your brand and product, Ultimately driving sales and bottom line growth.

3. Revenue and Budget Management

 the amount of money allocated to the maintenance and growth of a business. A revenue
budget is essential to management and is a result of a business forecasts of sales revenue,
expenses and capital expendifares.

 revenue budgets help business save time and effort by the proper allocation of resources.
4. Focus on Latest Hotel Terminologies
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- Technology is advancing at a fastest face than ever before and this is changing both the expectations as well
the way in which the hospitality industry conduct its business.

5. Be an excellent role model

- In terms of hotel management, you are an excellent role model who is always positive, calm and confident in managing a
business.
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Five ways to improve

your Hotel Operational
Efficiency
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1. Improve your hotels Operation Efficiency

- Automate daily task to keep team focus on the standards.

 Empower teams to easily make decisions to drive busines

improvements.

2. Utilize Supplier Relationship

- Building and Maintaining great supplier relationships is a must if you

want to stay competitive in retail.

 Having Healthy Relationships with vendors helps ensure that your

shelves are healthily stocked with great products that bring delight
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3. Invest in your staff

 Employees are your company’s most important assets, their training and
profesional development is something you should invest heavily in.

 By training employees and investing in their career development you can make
them feel valued by your organization.

4. Choose the right MS WORD

 If you going to have a pms software you have to choose a powerful, easy to
use, and completely integrated software.

 For example ia the cloudbeds- it is a award winning pms software that

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5. Work with reliable Service providers

- They provide prompt, corteous service with a commitment to bring
quality work. When it comes to choosing service providers for your
hotel, you want to ensure that they are able to work independently
without taking to much time out of your busy schedule.

- Hotel managers are responsible for managing employees and for

planning marketing, coordinating, and administering hotel services such
as catering and accomodations facilities.
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THANK
YOU!