PAKISTAN CARGO SERVICE

came into existence in 1984

It emerged as an international freight forwarder and Customs
Broker for small businesses at Sialkot
have 8 branch offices in Pakistan and one in UAE
According to them, “Our greatest asset has been our dedicated
staff of employees

INTRODUCTION
  VISION
 Our vision is to make our customers consider our
services much more than an essential part of their
business
MISSION
 24/7 reliable services
 Excellence in providing every solution
 Zero complain
 Educating our customers in integrating best
supply Chain practices
>> Highly motivated, sincere, dedicated & professional staff to
fully satisfy our customers
>> Honesty- We value honesty & Uprightness within and outside
our organization
>> Humbleness- We stay Humble at all times
>> Respect for all cultures and societies
>> Add value to businesses by contributing and sharing industry
best practices

VALUES
 ChiefExecutive Officer  Muhammad Yousaf
Director Sales and Marketing M.A. Irfan Malik
Director Administration Liaqat Ali Shah
Director Karachi Office Muhammad Sohail
Director Lahore Office Muhammad Javaid
Chief Financial Officer Zameer Akram Sheikh
General Manager Marketing Khalil Alam
General Manager UAE Mr. Asif Bashir

EXECUTIVE BOARD
Pakistan cargo services
Pak royal travel
Royal aviation(pvt) Ltd
PCS Enterprises (Pvt) Ltd
Pakistan Freight Forwarders

Concord Logistics
Pakistan Transport Systems

GROUP PROFILE
 Freight Forwarding
 Break Bulk Services
 Airport to Airport Services
 Door to Door Services
 Warehousing
 Bonded & Non Bonded Custom Clearance

SERVICES
BRANCHES
 Karachi
 Islamabad
 Rawalpindi
 Peshawar
 Sialkot
 Gujranwala
 Lahore
 Faisalabad
 Dubai-UAE
PCS has also been awarded with
 IATA
 FIATA
 ACAAP

 PIFFC
 FPCCI
 ISO-9002 certified awards

AWARDS
Leadership
Information and analysis
Strategic quality planning

HRD and management

Management of process quality
Quality and operational results

 Customer focus and satisfaction

DIMENSION
LEADERSHIP
 Management,executive and employees focus on
enhancing quality at all level.
 Company quality values as: honest, efficient,
aggressive, reliable, teamwork
 Senior managers quick response to customer
queries.
 Quality policy is mounted on every departments
wall where it is clearly visible
LEADERSHIP (CONT’D)
 Organization is well structured to enhance the
flow of information required to fulfill the
objectives for customer orientation and minimal
cycle time.
INFORMATION ANALYSIS

A customized database is implemented throughout the

organization for storing data related to custom,er
order,complaints,claims.
Once the clients send documents for shipment, the company
sends prealerts and notices for shipment arrivals once they are
received
Company clients are provided with a password of online tracking
of goods
STRATEGIC QUALITY PLANNING

Company obtains information about customer requirement and

international market trends which facilitate the planning process.

Company has deployed quality policy at all work units and

strictly monitors the alignment of work activities.

Company has open door policy.employees havecomplete freedom

to express their ideas and contribute in the improvement process.
HRD AND MANAGEMENT

After 3 to 6 month the employee are provided with the training

Pakistan cargo services mainly focuses on training their
employees in different field accordance to their qualification
The company time to time manages the continual improvement
and takes feedback from the employees and also from customers.
Pakistan Cargo Company uses the employee related data to
evaluate the performance of the employee
HRD AND MANAGEMENT
MANAGEMENT PROCESS OF QUALITY
To improve the quality Pakistan cargo look forward to:
 Facilitates the employees.
 Use tracking system.
 The CEO itself visits different countries in order to check the
performance of the company and take the feedback from customer.
Contact with best supplier.
 Separate department for each and everything so that everything
should be pileup in order and manner.
 Pakistan cargo assures value at all levels.
 No communication barriers.
 Open door Policy.
 No restriction to employees they are allowed to contact with the
agent customer directly to certain extent.

MANAGEMENT PROCESS QUALITY

Supplier performance is evaluated on the basis of the time taken
to ship the goods at the destination
Company documents current and past levels of performance on
all quality measures and compares it with key competitors mainly
being cargo express

QUALITY AND OPERATIONAL RESULTS

Pakistan cargo services directly involve customer and take care of
all the transaction of their customer specially their need and wants
and as well as providing them timely delivery.
Customer of Pakistan cargo has faith and trusts in them that’s
why many of the customers are loyal to them and engaged in the
cargo service with them since past years.
The Company maintains the profile of the customer:

A customer profile incorporates registration information,

demographics, address information, customer culture, purchase
history, and other miscellaneous

CUSTOMER FOCUS AND SATISFACTION