Overview of AOM OSM 553 – Administrative Office Management III

1.0 Introduction
1.1 Overview of Administrative Office Management

1.1.1 Definition of AOM and Management

Administrative/Administration
-describes the performance of, or carrying
out of assigned duties.

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 Overview of AOM OSM 553 – Administrative Office Management III

1.1.2 Role of the Office

- place where information is processed

- people working in that location
- function, where interdependent systems of
technology, procedures, and people are at
work to manage information
Focus is on systems within which
information is produced at the lowest cost.

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 Overview of AOM OSM 553 – Administrative Office Management III

Management
- art or skill used to blend together 6 M’s
• Manpower
• Materials
• Money
• Methods
• Machines
• Morale
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 Overview of AOM OSM 553 – Administrative Office Management III

1.1.3 Administrative Office Management/OM

function and objectives
Function
• Depends on the nature of work assigned,
Fig. 1-1
(K&K) the responsibilities delegated to the position,
and the type and size of the organization.
•Traditionally, AOM functions limited to
basic clerical services and to office
personnel.
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 Overview of AOM OSM 553 – Administrative Office Management III

•Because of govt. regulations, larger & more

culturally diverse workforce, globalization, &
increased use of IT, scope of AOM functions
has broadened

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 Overview of AOM OSM 553 – Administrative Office Management III

1.1.4 The Administrative Office Manager

1.4.1.1 Responsibilities
• Management Functions & Definition
Planning
Organizing
Leading – Staffing & Directing
Controlling
Fig. 1-3 (Quible); Fig. 1-2 (K&K)

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 Overview of AOM OSM 553 – Administrative Office Management III

• Planning
analyzing relevant information from both
the past and the present and assessing
probable development of the future so a
course of action—the plan—may be
determined that will enable the firm to
meet its goals.

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 Overview of AOM OSM 553 – Administrative Office Management III

• Organizing
bringing together all economic resources
(the work, the workplace, the
information, and the workers) to form a
controllable unit—the organization– to
accomplish specific objectives.

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 Overview of AOM OSM 553 – Administrative Office Management III

• Leading
motivating and directing the workers so
the objectives of the organization will be
successfully achieved.

• Controlling
ensuring that operating results conform as
closely as possible to the plans made for
the organization.

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 Overview of AOM OSM 553 – Administrative Office Management III

1.2 The Operations Function

Managing the office and making
decisions that concern the day-to-day
operations of the office.
Such decisions are called operational
decisions or administrative decisions
which include the process of planning,
organizing, and controlling all the
information-related activities and of
leading the people to achieve objectives.
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