INTRODUCTION TO HOTEL

PREPARED BY: KYNA MONIQUE LOPEZ

 What is a HOTEL?

A hotel is an establishment that provides paid

lodging on a short-term basis.

Facilities provided may range from a modest-quality

mattress in a small room to large suites with bigger,
higher-quality beds, a dresser, a refrigerator and
other kitchen facilities, upholstered chairs, a flat
screen television, and en-suite bathrooms.
 WHAT IS A HOTEL?

Small, lower-priced hotels may offer only the most

basic guest services and facilities.

Larger, higher-priced hotels may provide additional

guest facilities such as a swimming pool, business
centre (with computers, printers, and other office
equipment), childcare, conference and event
facilities, tennis or basketball courts, gymnasium,
restaurants, day spa, and social function services.
 TYPES OF HOTEL

International luxury
International luxury hotels offer high quality
amenities, full service accommodations, on-site full-
service restaurants, and the highest level of
personalized and professional service in major cities.
International luxury hotels are classified with at least a
Five Diamond rating or Five Star hotel rating
depending on the country and local classification
standards.
 TYPES OF HOTEL

Lifestyle luxury resorts

Lifestyle luxury resorts are branded hotels that appeal
to a guest with lifestyle or personal image in specific
locations. They are typically full-service and classified
as luxury. A key characteristic of lifestyle resorts are
focus on providing a unique guest experience as
opposed to simply providing lodging. Normally,
lifestyle resorts are classified with a Five Star hotel
rating depending on the country and local
classification standards.
 TYPES OF HOTEL

Economy and limited service

Small to medium-sized hotel establishments that offer a
very limited number of on-site amenities and often only
offer basic accommodations with little to no services,
these facilities normally only cater and market to a
specific demographic of travelers, such as the budget-
minded traveler seeking a "no frills" accommodation.
Limited service hotels often lack an on-site restaurant
but in return may offer a limited complimentary food and
beverage amenity such as on-site continental breakfast
service. 
 TYPES OF HOTEL

Motel
A motel, an abbreviation for "motor hotel", is a small-
sized low-rise lodging establishment similar to a limited
service, lower-cost hotel, but typically with direct access
to individual rooms from the car park. Motels were built
to serve road travellers, including travellers on road trip
vacations and workers who drive for their job (travelling
salespeople, truck drivers, etc.). Common during the
1950s and 1960s, motels were often located adjacent to a
major highway, where they were built on inexpensive
land at the edge of towns or along stretches of freeway.
DEPARTMENTS IN THE HOTEL AND RELATIONSHIP

KITCHEN- For hygienic and timely delivery of the

food as per the guest orders.
FRONT OFFICE- Information regarding VIP in-
house, room reports, billling, types of plan in which
the guests stay.
KITCHEN STEWARDING- Cleaning, polishing and
inventory of all crockery’s, cutleries, glassware used
in service
PURCHASE- For the requisition of all condiments
serrvice kits and necessary stationaries.
DEPARTMENTS IN THE HOTEL AND RELATIONSHIP

HOUSEKEEPING- Placing a VIP amenities,

exchange od soiled linens and cleaning of all the
outlets.
ENGINEERING AND MAINTENANCE- Repair and
maintenance of the electrical equipment, checking of
air condition, water supply and etc.
ACCOUNTS- Any discrepancy in bill and sales
summary maintaining of city ledgers and handling
all kinds of cashes
DEPARTMENTS IN THE HOTEL AND RELATIONSHIP

HUMAN RESOURCE- Hiring and firing of staff,

increment, appraisal, procurement, development
and training..
SALES AND MARKETING- Banquet reservation,
food and beverage promotion and etc.
THE HOSPITALITY INDUSTRY

HOSPITSLITY
INDUSTRY

Accommodation Food and

used by: beverages used by:
TOURISTS
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away from home away from home