Communication Process

The Processes of
Communication
• What usually occurs during the
process of communication?

• Take a look at a few examples of

what almost anyone would call
communication.
• A child cries out in the night to its
mother.
• A motorist honk his horn to warn a
pedestrian
• A speaker yells at a crowd on a
street corner.
• A driver studies a road map
• Ask yourself a question about
what you just have read.

• What is common to all of them?

Communication Process

• The essential process in

communication is sharing.
What will happen if
communication fails?
Or… message was not
conveyed properly?
A good communication
process results in……
Communication Process

• The process of sharing information,

and the relationship of the
participants in this process is called
communication.
Communication Process

• Message is passed from sender to

receiver with the hope that information
exchanged will be understood
 Communication Process

• Key process that enables middle

manager nurses position as a
– role model of exemplary care, direct
subordinates, challenge peers to produce, and
support higher management
 Elements of
communication
• Sender
• Receiver
• Channel or medium
• Feedback
 Communication Process
• Nurse managers are involved:
Interpersonal communication
Group Communication
Organizational communication

• Medication and treatment errors and policy

infractions = ineffective communication
 Importance of the
Communication process

• Impacts all management

activities & cuts across all
phases of Management process
• Most CRITICAL Leadership
Skills

• The ability to communicate

effectively often determines
SUCCESS as RN manager
The CORE
• Nurse managers spend most
of their time communicating
• Good communication
motivates staff members
• Communication leads to
influence and power
 COMMUNICATION IN NURSE-
CLIENT RELATIONSHIP
• The necessity of a RN-Client
relationship
• Trust is the pre-requisite for RN-PT
relationship
• RN-PT relationship to the Nsg staff
 Guidelines for Effective
Communication
• Clarify ideas before communicating

• Examine the true purpose of

communication
Guidelines for Effective
Communication

• Consider the setting of

communication

• Consult with others, when

appropriate, in planning communication
Guidelines for Effective
Communication

• Be mindful of the non-verbal messages

you send

• Communicate something helpful to the

receiver
Guidelines for Effective
Communication

• Follow-up on communication

• Be sure your actions support

communication
 Characteristics of
effective FEEDBACK
• Should be helpful
• Should be descriptive rather
evaluative
• Should be specific rather than general
• Should be well-timed
• Should not overwhelm
Management functions and
communications
• Downward communication

• Upward communication

• Horizontal communication
Informal communication—The
GRAPEVINE

• Used for social interaction

• Occurs for natural motivation to

exchange information
 Informal communication—The
GRAPEVINE

• Occurs at all levels of the

organization

• Extremely influential
 Informal communication—The
GRAPEVINE

• Has unusual ability to find out the

tightest organizational secrets

• Employees are active “fresh” &

“hot”
 Barriers to
communication
• Physical barrier
• Noise
• System overload
• Social-psychologic barriers
• Semantics / language / dialects