WORKPLACE

COMMUNICATIO
N
PRESENTED BY
FAIZA SAJID @18071517-009
AAMINA ARSHAD
@18071517-013
NISHA HABIB @18071517-11
JAWERIA TAHIR @18071517-
14
SUBMITTED TO : MAM KANWAL
CELTS ( 3rd SEMESTER )
CONTENTS
Workplace communication
Credentials
Employment interviews
What communication skills for
Job
Ethical dimen found in the
WORKPLACE
COMMUNICATIO
N
WORKPLACE
COMMUNICATION
Workplace communication is the
process of exchanging information
and ideas, both verbal and non-
verbal between one person/group
and another person/group within
an organization.
Workplace
is one of
many
organizati-
ons to
which we
belong.
ORGANIZATIONS
Social collectives, or
groups of people, in
ORGANI
which activities are ZA-TION
coordinated to
achieve both
individual and
collective goals.
ORGANIZATIONAL
COMMUNICATION
Organizational communication as
the ways in which groups of people
both maintain structure and order
through their symbolic interactions
and allow individual actors the
freedom to accomplish their goals.
TYPES OF
ORGANIZATIONS
TYPES OF
ORGANIZATIONS
Talcott Parsons (1963) classified
organizations into four primary types:
1. Economic orientation
2. Political orientation
3. Integration orientation
4. Pattern maintenance
∆. Complex organizations
ECONOMIC ORIENTATION
Organizations that manufacture
products and/or offer services for
consumers.
CONTI...

Organizations succeed or fail based

on their ability to sell products to
consumers , communication within
these workplace setting must work to
enhance productivity.
POLITICAL ORIENTATION
Organizations that generate and
distribute power and control
within society.
Political organizations must
adhere to governing principles.
EXAMPLES
Police and military forces, even
financial institutions like Federal
Reserve Bank all are examples of
political organizations.
For instance, the president must
answer to Congress to justify the use
of military force.
INTEGRATION
ORIENTATION
Organizations that help to mediate
and resolve discord among members
of society.
One unique characteristics of
communication within integrative
organizations is the necessity of
impartiality.
EXAMPLES
Our court system, public interest
groups, and conflict management
centers are all examples of
integration-oriented
organizations.
PATTERN
MAINTENANCE
ORIENTATION
Pattern maintenance orientation
promote cultural and educational
regularity and development within
society.
Communication within organizations
focused on pattern maintenance
emphasizes social support.
EXAMPLES
Organizations that function to
teach individuals how to
participate effectively im society,
including families, schools, and
religious groups, promote pattern
maintenance.
COMPLEX
ORGANIZATIONS
Complex organizations require
members to perform specialized
roles. Such specialization is often
reflected by organizational
structure.
COMMUNICATIO
N NETWORKS
COMMUNICATION
NETWORKS
Patterns of relationships through which
information flows in an organization.
Stohl (1995) describes communication
networks as capturing “the tapestry of
relationships_the complex web of
affiliations among individuals and
CONTI...
organizations as they are woven
through the collaborative threads of
communication”.
Communication networks emerge in
organizations based on formal and
infromal communication (Stohl &
Stohl, 2005).
FORMAL
COMMUNICATION
Messages that follow prescribed
channels of communication
throughout the organization.
CONTI...
The most common way of
depicting formal communication
networks is with organizational
charts.
Organizational charts provide
clear guideline as to who is
responsible for a given task and
which employees are responsible
FORMAL
COMMU-
NICATION
FLOW
ORGANIZATIONAL
CHARTS
Organizational charts
demonstrate that communication
can flow in several directions:
downward, upward, and
horizontally.
DOWNWARD
COMMUNICATION
Downward communication occurs
whenever superiors initiate
messages to subordinate.
Downward communication should
include such things as; job
instructions, job rationale, policy and
CONTI...
policy and procedures,
performance, feedback, and
motivational appeals.
UPWARD
COMMUNICATION
Messages flowing from subordinates
to superiors are labeled as upward
communication.
Obviously, effective decision making
depends on timely, accurate, and
complete information travelling
upward from subordinates.
HORIZONTAL
COMMUNICATION
Messages between members of an
organization with equal power and are
labeled as horizontal communication.
Horizontal communication is
important to organizational success
when used to coordinate tasks, solve
CONTI...
poblems, share information, and resolve
conflict.
Horizontal communication receives
much more attention in participartory
organizational structures in which
employees have more opportunity to
formally participate in decision making.
INFROMAL
COMMUNICATION
Any interaction that does not
generally follow the formal
structure of the organization but
emerges out of natural social
interaction among organization
members.
CONTI...
The concept of emergent
organizational networks represents
the informal, naturally occurring
patterns of communication
relationships in organizations
(Susskind, Schwartz, Richards, &
Johnson, 2005).
ORGANIZATIONAL
COMMUNITIES IN
COMMUNICATION
NETWORKS
 Communication networks can also
extend beyond organizations.
Organizational communities are
established when several
organizations_similar businesses,
clubs, community-service
CONTI...
organizations,etc._ have
overlapping interests and become
networked together to provide
mutual support anf resources
(Monge, Heiss, & Margolin, 2007).
EXAMPLE OF
ORGANIZATIONAL
COMMUNITIES
An example of an organizational
community might be a group of
organic farms in your area acting
together to make connections
with local restaurants and grocery
stores to sell their goals.
HOW SHOULD
YOU PREPARE
WRITTEN
CREDENTIALS?
CREDENTIALS
"Credentials" often refer to
academic or educational
qualifications, such as degrees or
diplomas that you have
completed or partially-completed.
"Credentials" can also refer to
occupational qualifications, such
as professional certificates or
CONTI...
Credentials involve
1. Résumés
2. Cover Letters.
 RÉSUMÉS
A résumé or resume is a document
used and created by a person to
present their background, skills, and
accomplishments. Résumés can be
used for a variety of reasons, but most
often they are used to secure new
employment. A typical résumé
contains a "summary" of relevant job
CONTI...
To successfully create a résumé,
you must consider;
1. Style,
2. Content,
3. Format.
STYLE
The style of a résumé involve the
overall tone created by your
linguistic and aesthetic choices.
The style of your résumé reflect
your personality in a concise and
professional way, be confident but
CONTI...
not arrogant, and accurately
highlight your credentials.
Following are some steps of style of
résumé while writing credentials.
1.Writing résumés using complete
sentences and the pronoun “I” is
unnecessary.
2. Descriptive clauses are sufficient
as long as they are understandable.
3. Many experts recommend
beginning descriptive clauses with
action verbs such as planned,
Sample of
Résumé
CONTI...
supervised, and conducted
(Henricks,2000).
4. Use present-tense verbs for
present employment and
activities, and past-tense verbs for
historical information.
Examp-
les of
action
verbs
While writing résumé;
1. Be consistent
2. Be concise
3. Be neat