Employee Relationship

Management
Employee Relationship Management

 ERM is an information system that supports the

relationship between a company and its employees.
 ERM has focused on enabling employees to collaborate on
typical managerial tasks with their employers.
 ERM platforms aim to align the interests of both parties,
worker and employer, and inform day-to-day business
functions under a streamlined workflow.
Components and Functions

 The components of an employee relationship management

platform are multiple, and, as in customer relationship
management, achieve the goal of assisting
the employee in the whole life cycle of her/his activity in
and for the company.
Employee relationship management platforms include but are not limited to
the following functions:
 Job search and recruitment
 Job application and hiring
 Schedule generation
 Shift management (e.g. inter-employee shift trades and cancellations)
 Training
 Employee evaluations
 Workplace and manager evaluations
 Rewards and recognition
5 ways of Promoting ERM

Cultivating a workplace that promotes a sounder employee

relationship can be managed in the following 5 ways:
 Embrace equality
 Effective and open communication
 Shared vision
 Motivate employees
 Be an inspirational leader
Embrace equality

 Equality prohibits favoritism and promotes a fair and

uniform working environment.
 It creates an atmosphere in which employees feel relaxed
and comfortable, knowing that they are commended and
promoted based on their contributed efforts and goal
achievements.
 When employees feel a genuine sense of equality they are
more likely to be more productive and work harder.
Effective and Open Communication

 Given that your employees are the assets and backbone to

your company’s operational success, improved
communication is essential.
 Encompassing a work environment with an effective
communication approach starts with keeping your door
open to all employees and management personnel.
 An open door policy reinforces that you are always there to
listen and take on concerns and questions. This leads to a
workplace that is able to empathize with grievances,
resolve misunderstandings and reduce internal conflict in
an effective and quick manner
Shared vision

 Policies, goals and objectives of a company should be clearly

articulated and uniformed with all employees. This allows
employees to work towards the same vision and drive the
company forward.
 Sharing the company’s vision also means that employee’s
opinions are taken on board.
 A good employee relation culture encourages employees to share
their ideas and input. When an employee feels their input is
highly regarded, this enhances an employee’s determination to
further excel in attaining a company’s set goals and objectives. 
Motivate employees

 Motivating employees is fundamental in enhancing overall

productivity and attainting set goals. However, for this to
be effective you must ensure that expectations are clearly
defined and feedback is understood.
 Implement programs that encourage health and wellness.
Managing your employees stress and improving their
sense of well-being allows them to feel appreciated and
cared about. 
 Employee relations help you to understand what motivates
and drives your employees to be more productive.
Be an Inspirational Leader

 Being the boss doesn’t entail telling people what to do and

how to do it. Conversely, a successful employer is one that
drives their employees to achieve results, reach targets
and demands excellence.
 They are not forceful in their demands; however, they are
effective in how they communicate and motivate
employee achievement
Advantages of positive employee relationships

 A sound employee relationship maintains a harmonious

atmosphere at the work place: one that is healthy among and
between all levels of employees.
 Happy employees are more confident and productive. They
take on increased responsibilities more efficiently.
 A stronger employee relationship leads to better employee
morale and job satisfaction. This creates lower stress levels
and increased enthusiasm in turn enhances their abilities to
better meet the company’s goals and objectives.
 Improved communication channels lead to conflict
reduction, reduced staff turnover rates and absenteeism
levels. This reduces unnecessary costs associated with re-
hiring and re-training new employees.
 Companies that nurture employee relations enhance an
employee’s motivation to be creative. This encourages
a culture of innovative thinkers and cultivates
a teamwork type ambiance.