MGT 30525 - ORGANIZATIONAL BEHAVIOR

Dr. K. A. S. P. Kaluarachchi
Senior Lecturer
Department of Management and Organization Studies
Faculty of Management and Finance
University of Colombo

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At the end of this lesson, you will be able to:
Locate an overview of disciplines that contribute to the field of
OB
Know Psychology’s contribution to the field of OB

Know Social Psychology’s contribution to the OB field

Know Sociology’s contribution to the field of OB

Know Anthropology’s contribution to the field of OB

Describe challenges and opportunities for OB

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 OB is an applied behavioral science contributed from a
number of behavioral disciplines; psychology, social
psychology, sociology, and anthropology

 Psychology’s contributions to OB is mainly at the

individual or micro level of analysis

 Other disciplines contributed to macro concepts such

as group and organizational processes

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 Psychology seeks to measure, explain, and change
the behavior of humans

 The knowledge of OB contributed are learning

theorists, personality theorists, counseling
psychologists, and, industrial and organizational
psychologists

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 Early organizational psychologists studied the
problems of fatigue, boredom, and other working
conditions that could impede efficient work
performance

 Recent contributions include learning, perception,

personality, emotions, training, leadership
effectiveness, needs and motivational forces, job
satisfaction, decision-making processes, performance
appraisals, attitude measurement, employee-
selection techniques, work design, and job stress
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 Social psychology , generally considered a branch of psychology,
blends concepts from both psychology and sociology to focus on
peoples’ influence on one another

 One major study area is change —how to implement it and how to

reduce barriers to it

 Social psychologists also contribute to measuring, understanding,

and changing attitudes; identifying communication patterns; and
building trust

 Finally, they have made important

contributions to the study of group
behavior, power, and conflict
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 Sociology studies people in relation to their social
environment or culture

 Sociologists have contributed to OB through their

study of group behavior in organizations, particularly
formal and complex organizations
 They have studied organizational culture, formal
organization theory and structure, organizational
technology, communications, power, and conflict

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 Anthropology is the study of societies to learn about
human beings and their activities

 Anthropologists’ work on cultures and environments

helped understand differences in fundamental values,
attitudes, and behavior between people in different
countries and organizations

 Studies on organizational culture,

organizational environments, and differences among
national cultures are results of the work of
anthropologists or those using their methods
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 Responding to Economic Pressures Managing
employees well when times are bad is more difficult
when times are good. Hence OB approaches differ
accordingly. In good times, understanding how to
reward, satisfy, and retain employees is essential. In
bad times, issues like stress, decision making, and
coping with change are in front

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 Responding to Globalization The world has become
a global village

• Increased foreign assignments

• Working with people from different cultures

• Overseeing movement of jobs to countries with low-cost labor

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  Managing Workforce Diversity One of the most
important challenges for organizations today is
adapting to people who are different (workforce
diversity)

 It acknowledges a workforce of women and men;

many racial and ethnic groups; individuals with a
variety of physical or psychological abilities; and
people who differ in age and sexual orientation

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  Improving Customer Service Many organizations
have failed because their employees failed to
please customers. Management needs to create a
customer-responsive culture. OB can provide
considerable guidance in helping managers create
such cultures—employees are friendly and
courteous, accessible, knowledgeable, prompt in
responding to customer needs, and willing to do
what’s necessary to please the customer

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 Improving People Skills Relevant OB concepts and
theories help you predict and explain the behavior of
people at work. You’ll also gain insights into specific
people skills that you can use on the job. E.g. Ways to
design motivating jobs, techniques for improving
your listening skills, and how to create more effective
teams

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  Stimulating Innovation and Change Today’s
successful organizations must foster innovation and
master the art of change. Organizations that
maintain their flexibility, continually improve their
quality and beat their competition in the
marketplace with constant innovation products and
services

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  Working in Networked Organizations Networked
organizations allow people to communicate and
work together. Independent contractors can
telecommute via computers to workplaces around
the globe and change employers as the demand for
their services changes

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  Helping Employees Balance Work–Life Conflicts
Organizations that don’t help their people achieve
work–life balance will find it difficult to attract and
retain the most capable and motivated employees

 The field of OB offers a number of suggestions to

guide managers in designing workplaces and jobs
that can help employees deal with work–life
conflicts

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  Creating a Positive Work Environment A real
growth area in OB research is positive
organizational scholarship (also called positive
organizational behavior), which studies how
organizations develop human strengths, foster
vitality and resilience, and unlock potential

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  Improving Ethical Behavior Today’s managers
must create an ethically healthy climate for their
employees, where they can do their work
productively with minimal ambiguity about what
right and wrong behaviors are. Companies that
promote a strong ethical mission, encourage
employees to behave with integrity, and provide
strong ethical leadership

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 Thank you very much!

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