DCMA Technologies

Technology Consulting Training

One Stop Solution for Comprehensive Network Solution

 Who We Are ?
DCMA is a professional service management consulting firm providing
IT solutions to clients in harnessing technology innovation and
simplifying IT complexity to digitally transform their businesses and
drive return on IT investment. We provide technical solutions to the
relevant sector with proven best practices. We execute excellence to
enable clients to renew themselves while making new avenues in their
business. We are capable of providing comprehensive strategies for
efficient and effective management of information technology for all
industrial sectors.
 What We Do ?
We are specialized in providing digital transformation solutions to build
a secure digital infrastructure deployed in a unified communication and
multi-cloud world.
Our Business Technology Experts analyze research, design and implement comprehensive
technology solutions in these areas:

 Integrated Voice, Data & Internet  Developing new solutions

Services
 Wholesale Digital Phone Service
 Managed IT Services
 Customized Web Development &
Hosting Solutions
 IT & Managed Services
 Managed Network Services
 Network Installation/ Up-gradation
 Knowledge Management
 Enterprise IT Solutions
 Data Management
 System design and requirements
 Network Platform deployment
 End to end solution and configuration
 Avaya support and services
 Training & KT to customer Technical Team
 Shadowing services to ensure successful go-
live
 Why DCMA ?

Experience
Knowledge
Quality
Reliability
Perpetual Customer Support
Cost Effective
Timely Delivery
Commitment
Accountability
Passion
Professionalism
Continual improvement
 HOW DCMA IS DIFFERENT
FORM OTHERS ?

Our People
Our Experience
Best-in-Class Systems
Integrated Solutions Teams
Understanding of Technology and Business
We worry less about ‘uniqueness’ and focus
on value.
 Case Study 1
The customer was challenged with providing its workforce with a consistent real-time
communications experience. The customer provided their user population with the
best real-time communications solution available. The proposed solution was enabled
by Microsoft’s Skype for Business Server 2015. The project was in support of the
corporate communications vision and met the customer’s requirements.

The proposed solution provides a real-time communications system that increases user
productivity through Skype for Business Server 2015 features and provided a solution that was
able to meet the needs of the enterprise. The goals of this solution were as below:
• Unified user experience – Skype for Business provides a unified user experience allowing for
enhanced productivity on almost any device, anywhere, at anytime.
• Secure and Cost Efficient– The Skype of Business solution provided to customer was an easy
to use option for the users, flexible, cost efficient option and leveraging the security.
• Highly available – The proven deployment model of Skype for Business Server 2015 provides
highly available and supported solution that meets enterprise Service Level Targets.
• Cloud Aligned – The centralized deployment of Skype for Business Server 2015 enables
customers to diversify their solution and integrate the cloud service.
 Solutions Provided
The solution provided was based upon the Microsoft Product Line Architecture (PLA)
which details guidance developed throughout Microsoft Services consulting and
support engagements. This solution includes design guidance and feedback from the
Skype Product Group. The provided solution was meant to represent a comprehensive
Skype for Business Server 2015 architecture and executed as a whole solution.
 Case Study 2

Problem Statement/ Challenges:

Through years of business growth and expansion into new markets, Client
had assembled disparate customer care centers around the world with
standalone, legacy systems including Avaya PBX/TDM-based technology. This
led to business challenges including:
• High maintenance costs on outdated legacy technology
• Support challenges from maintaining many vendor solutions
• Integration and operational challenges across Client’s call center landscape
• Inconsistent customer experiences with long resolution times
Solutions Provided
DCMA technical team worked on a
solution which enables Customer Service
to move forward on a new platform that
was designed to be scalable, extensible,
and flexible. This will allow Customer
Service to provide additional services in a
quicker and more agile fashion.

The Unified Communications Engineering

team within Client department recently
partnered with another organization IT
and Customer Service to implement a new
contact center phone system and
automated call routing platform, replacing
a system that has been in service since
early 2000's.
The Unified Communications Engineering team within Client department
partnered with another organization IT and Customer Service to implement a new
contact center phone system and automated call routing platform, replacing a
system that has been in service since early 2000's.
Thank You