SEMINAR

P R E S E N TAT I O N
ON
“EMOTIONAL INTELLIGENCE
I N D E E D M ATT E R S ”

SUBMITTED TO:- SUBMITTED BY:-

Ms. Pooja Taneja Baljeet Singh
(ASSISTANT PROFESSOR) 1921088
TIMT
BBA 2nd Sem
 CONTENTS
Emotional intelligence
Emotional intelligence in business
Emotional intelligence is linked to performance
The importance of emotional intelligence in the work place
To improve emotional intelligence through training
4 stages of learning emotional intelligence
Difference Between E.Q. AND I.Q.
5 ways to develop emotional intelligence
What is emotional intelligence training?
Workplace implications of emotional intelligence training
The emotional intelligence institute
Conclusion
EMOTIONAL INTELLIGENCE
EMOTIONAL INTELLIGENCE IN
B U S I N E SS
EMOTIONAL INTELLIGENCE IS
LINKED TO PERFORMANCE
Effective use of emotional intelligence gives better team

harmony (Ashforth et al, 1995). Managers, in particular,

need high emotional intelligence, because they represent

the organization to the customers, they interact with the

highest number of people within and outside the

organization and they set the tone for employee morale

 T H E I M P O R TA N C E O F E M O T I O N A L
INTELLIGENCE IN THE WORK PLACE
 TO IMPROVE EMOTIONAL
INTELLIGENCE THROUGH TRAINING

The ability to recognize own emotions

The ability to relate to others’ emotions

The ability to actively listen to others

The ability to actively participate in interpersonal

communication and understand the nonverbal cues of
behavior
The ability to control one’s thoughts and feelings
 4 S TA G E S O F L E A R N I N G
EMOTIONAL INTELLIGENCE

Self-awareness – the knowledge of what we feel and why we feel so

Self-regulation – the ability to express our feelings in the right way

Motivation – the internal drive to change the way we feel and
express
Empathy – the ability to relate to others’ emotions and see the
world from their perspective
Social skills – the power to communicate effectively and build
strong connections at home or in the workplace.
 D I F F E R E N C E B E T W E E N E . Q.
A N D I . Q.
Emotional Quotient
Characteristics Empathy, good interpersonal
relationships, survival skills, ability to
control impulses, thoughtful, sensitive
Suitable professions High E.Q. are suitable for teams and
managerial responsibilities, individual
business, social works, working with
non-profit organizations for
humanitarian causes, counseling,
human resource jobs
Assessments 1. Mayer-Salovey-Caruso Test
2. Daniel Goleman Model Test
3. Emotional Quotient Inventory
Intelligence Quotient
Logical, analytical mind, reasoning
abilities, abstract thinking, problem-
solving abilities
People with high I.Q are great at
Mathematical jobs, software and web
development, linguistics,
programming jobs
1. Stanford-Binet Intelligence Scale
2. Wechsler Intelligence Scale For
Adults and Children
5 WA Y S T O D E V E L O P E M O T I O N A L
INTELLIGENCE
W H AT I S E M O T I O N A L I N T E L L I G E N C E
TRAINING

Self-motivation

Productivity

Commitment to profession

Confidence and flexibility

Empathy

Communication skills
W O R K P L A C E I M P L I C AT I O N S O F
EMOTIONAL INTELLIGENCE
TRAINING
 THE EMOTIONAL
INTELLIGENCE INSTITUTE

1. The Foundation Level

2. The Specialist Level

3. The Leadership Level

 a nk
T h
ou !
Y
ANY QUESTION ???????????