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Conflict Management: Presentation by Amlan Roy Chowdhury
Conflict Management: Presentation by Amlan Roy Chowdhury
CONFLICT MANAGEMENT
WHAT IS CONFLICT ? ? ?
Wall & Callister, 1995, “process in which one
party perceives that its interests are being
opposed or negatively affected by another
party".
FELT CONFLICT
PRECIEVED CONFLICT
MANIFEST
BEHAVIOU
R
CONFLICT
RESOLUTION/SUPPRESION
RESOLUTION AFTERMATH
ANTECEDENT CONDITIONS ? ?
Scares Resources
Conflicting Attitude
Ambiguous Jurisdiction
Communication Barrier
Need for Consensus
Unresolved prior Conflicts
Knowledge of Self and Others
IDENTIFICATION OF
CONFLICT.
INDIVIDUALS HAVE DIFFERENT
OBJECTIVES
WIN--WIN LOSE--WIN
YOU WI N
WIN--LOSE LOSE--LOSE
YOU
LOSE
RESOLUTION STYLES.
COMPETETIVE ( WIN—LOSE
ACCOMODATIVE ) ( WIN
AVOIDANCE ( LOSE—LOSE
—WIN ) )
COMPROMISE ( LOSE— )
LOSE
COLLABORATION ( WIN—WIN )
STYLE..1----COMPETETIVE (WIN—
LOSE)
Remain flexible.
Clarify feelings
STEP . 3 AGREE TO THE
PROBLEM.
This sounds like an obvious step, but often different
underlying needs, interests and goals can cause
people to perceive problems very differently. You'll
need to agree the problems that you are trying to
solve before you'll find a mutually acceptable
solution.
Share Objectives.
THE