Professional Documents
Culture Documents
Chapter Twelve: Stress and Conflict
Chapter Twelve: Stress and Conflict
Chapter Twelve
Learning Objectives
• Define the meaning of stress
• Identify the extraorganizational, organizational, and
group stressors
• Examine individual dispositions of stress
• Describe intraindividual and interactive conflict
• Discuss the effects of stress and conflict
• Present strategies for coping/managing stress and
negotiation skills for conflict resolution
Extraorganizational
Stressors
Organizational Stressors
Group Stressors
Individual
Stressors
JOB
STRESS
JOB
STRESS
WORKING CONDITIONS
ORGANIZATIONAL STRUCTURE
Crowded work area
AND DESIGN
Noise, heat, or cold
Centralization and formalization
Polluted air
Line-staff conflicts
Strong odor
Specialization
Unsafe, dangerous conditions
Role ambiguity and conflict
Poor lighting
No opportunity for promotion
Physical or mental strain
Restrictive, untrusting culture
Toxic chemicals or radiation
McGraw-Hill/Irwin © 2002 The McGraw-Hill Companies, Inc., All Rights Reserved.
12-5
Profiles Of Type A And Type B Personalities
Type A Profile Type B Profile
Is always moving Is not concerned about time
Walks rapidly Is patient
Eats rapidly Doesn’t brag
Talks rapidly Plays for fun, not to win
Is impatient Relaxes without guilt
Does two things at once Has not pressing deadlines
Can’t cope with leisure time Is mild-mannered
Is obsessed with numbers Is never in a hurry
Measures success by quantity
Is aggressive
Is competitive
Constantly feels under time
pressure
Intergroup
Interpersonal
Intra-
individual
Micro
CONFLICT
McGraw-Hill/Irwin © 2002 The McGraw-Hill Companies, Inc., All Rights Reserved.
12-7
A Model Of Frustration
Defense mechanisms
(1) Aggression
(2) Withdrawal
(3) Fixation
(4) Compromise
Personal Information
differences deficiency
Interpersonal
Conflict
Role Environmental
incompatibility stress
Competition Task
for resources interdependence
Intergroup
Conflict
Jurisdictional Status
ambiguity struggles
Exercise Relaxation
Individual
Coping
Strategies Behavioral
Networking
self-control
Cognitive
therapy