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Emotional Intelligence PPT 18.11.2019
Emotional Intelligence PPT 18.11.2019
Emotional Intelligence PPT 18.11.2019
Richard Koisok
18.12.2019
12/10/2019 1
Overview
• Definition of emotional intelligence
• “What” and “Why” of emotional intelligence
• The Four Essential Competencies of Emotional Intelligence
• Daniel Goleman’s EQ Model
• Emotional Intelligence Skills
• Steps to develop Emotional Intelligence
• Types of Emotions
• Recognizing individual Physical Hints
• Personal and Professional Benefits of Emotional Intelligence
• Emotional Intelligence Exercise
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What is Emotional intelligence?
Formal Definition:
• The ability to use your emotions to form an optimal relationship
with yourself and others.
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What is Emotional intelligence?...
• Is the ability to understand, use, and manage your
own emotions in positive ways to relieve stress,
communicate effectively, empathize with others,
overcome challenges and defuse conflict
Segal, J. et al , 2019
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Why Emotional Intelligence?
By;
ARISTOTLE, The Nicomachean Ethics
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Why Emotional Intelligence?...
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of top performers have high EI 7
Why Emotional Intelligence?...
(10%)
(90%)
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The Four Essential Competencies of
Emotional Intelligence
• Self-Awareness
Relate to Ourselves
• Self-Management
• Social Awareness
Relate to Others
• Relationship Management
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Goleman’s EQ Model
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Key Questions To Ask Yourself:
Personal Competence Social Competence
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Emotional Intelligence Skills
Personal competence: Focuses Self-awareness: is your ability to stay aware of your
more on you individually than emotions and manage your behaviour and tendencies.
on your interaction with other A high degree of awareness requires a willingness to
tolerate the discomfort of focusing on feelings which
people. may be negative.
Self-management: is your ability to use your awareness
of your emotions to stay flexible and direct your
behaviour positively.
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3. Self-Management
• Self-management, which is like an
on-going inner conversation, is the
component of EQ that frees us from
being prisoners of our feelings.
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Actions to Build Self-Management
• Develop constructive inner dialogs
• Derail counterproductive behavior
• Sarcasm
• Avoidance
• Boastfulness
• Use humor
• Redirect your emotional energy
• Take time out to relax
• Plan your day well
• Delegate so assignments
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4. Managing Relationships
• Relationship Management includes the identification, analysis, and
management of relationships with people inside and outside of
your team as well as their development through feedback and
coaching.
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Steps to develop Emotional Intelligence…
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Steps to develop Emotional Intelligence…
• Classify your emotions
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Types of Emotions
• Anger
• Happiness
• Sadness
• Fear
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Types of emotions
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Recognize Your Physical Cues
• Increased heart rate
• Butterflies
• Flushed skin
• Tense muscles
• Sweating
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Personal Benefits of Emotional Intelligence
• Greater career success
• Stronger personal relationships
• Increased optimism and confidence
• Better health
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Professional Benefits of Emotional
Intelligence
• Effective leadership skills
• Improved communication
• Less workplace conflict
• Better problem solving skills
• Increased likelihood of promotion
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Emotional Intelligence Exercise!
Instructions
• Evaluate each statement as you actually are, rather than as you think
you should be.
• When you've finished, Calculate your Total score
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Thank you
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