Front Office cashier

Front Office cashier

 Posts revenue centre charges to guest
accounts
 Receives Payments from guest accounts
at check-out.
 Coordinates the billing of credit card and
direct-billed guest accounts with the
accounting division.
 Balance all guest accounts are by the
cashier at the close of each shift.
 Front Office cashier
• Front office cashiers assume responsibility for
any cash used in processing front desk
transactions. He / She normally entails
answering guest inquiries regarding fees and
services.

• May also perform a variety of banking services

for guests, Such as check cashing and foreign
currency exchange.
 Functions of a Cashier:
• Post guest charges and credits into each individual
guest folio on a daily basis.
• Prepare bills and present them to guest at the time
of the guest’s departure. Settle all bills on departure
• Exchange foreign currency according to daily
exchange rate as per regulation
• Operate the accounting software system
• Control safety deposit locker
• Maintain cash book for shift transactions
 Functions of a Cashier:
• Transfer guest balances to other accounts as required
• Obtain and keep balanced the House Bank (House Bank
is a fixed amount of currency and coins of different
denominations to carry out the day’s work.)
• Settle guest accounts by accepting cash, credit card,
traveler's cheque, etc.
• Balance the cash and close the shift
• Make sure there is internal control maintained over all
the transactions
• Prepare reports as specified by the management
 Modes of Payment and Cashier's role

Credit Card
It is amongst the most used modes of account
settlement. While processing a payment through
credit card the front office cashier follows the
following procedure:
• Checks the card holder’s name on the card
• Checks the expiry date on the card
• Checks if the card is a stolen card
 Credit Card

• Checks the credit limit of the card.

• Swipes the card for verification and authorization
from the issuer of the card. Receives transaction
slip
• Asks the guest to sign on the transaction slip
• Verifies the guest signature with the signature on
the signature panel on the reverse of the card
• Returns the credit card and a copy of the
transaction slip to the guest
 Traveller's Cheque

Traveller's Cheque
• It is an internationally accepted cheque for a
sum in a specific currency that can be
exchanged elsewhere for local currency or
goods. It is issued by a financial institution and
functions as cash but is protected against loss
or theft. While accepting a traveler’s cheque
from a guest the front desk cashier should
proceed as follows:
 Traveller's Cheque

• Ensure that the second signature is put in front of

him
• Check the guests passport to establish identity
• Write the passport number behind the
traveler’scheque
• Calculate the correct exchange value as per the
daily rate, if the traveler’scheque is in foreign
currency
• Return the balance to the guest in local currency
 Cash
• This is the best method of payment especially
for unknown guests or those with scanty
baggage.
 Debit Cards

Debit Cards
• A debit card is a plastic
card that allows
customers to access their
funds immediately,
electronically. It is a safe
mode of account
settlement as the amount
is instantly transferred to
the hotel’s account.
 Personal Cheques

Personal Cheques
• These may be accepted by the hotel from
known guests who have already established
their credentials with the hotel. Proper
identification like driving license, passport, etc
is required. This type of payment has to be
authorized by the lobby manger.
Personal Cheques
 Corporate billing

Corporate billing
• Executives, who travel at the expense of the company
or for company work, charge their expenses directly
to the company. They make a deal with the hotel,
whereby they determine the rates for different types
of rooms and meal plans to be offered to their
executives. The terms and conditions of the payment
are also predetermined. The executives carry a letter
from their company, which is called a Bill to Company
(BTC) letter as a proof of identity.