SMART ENERGY MANAGEMENT

• uses sophisticated machine-learning algorithms to continuously analyze

historical thermodynamics, local weather patterns and peak demand loads
to optimize energy consumption in real-time, all year round
• Smart energy-management systems can reduce energy costs by up to 20
percent and generate some of the fastest payback periods in the
industry (between 12-24 months)

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PREDICTIVE MAINTENANCE
• allows them to use sensor data to identify wasteful or hazardous trends and
alert maintenance staff before a given issue escalates into a much costlier
one
• enabling engineering staff to predict maintenance needs based on system
usage, prevent system failures and reduce the costs of operating a faulty
system.

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SMART GUEST EXPERIENCES
• No hotel can operate without guests, and for that reason, hoteliers can
expect to see smart technology further shape guest experiences and
expectations
• guest data be used to help better accommodate guest needs, but in
conjunction with occupancy sensors, it can also be used to automate guest
interactions throughout their stay, reducing both friction points and labor
costs

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BIG DATA AND BIG DATA
PROTECTION

• aggregates data and makes it actionable

• big data comes big responsibility
• data breaches that have literally put hundreds of millions of consumers at risk

• Big data is great when you can use it to take action—whether that’s
tackling a new market segment or adjusting your rate plans to compete
against your competitors

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SMART RESERVED PARKING
• smart sensors and hotel apps to allow guests to reserve parking spots in
advance of their visit and to have their space assigned upon arrival
• Saves the labor cost of manually managing parking inventory and it will
give guests a smoother experience from the moment they pull in.

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REMOTE CHECK-IN/CHECK-OUT
• can better predict/manage their staffing needs and save considerably on
labor costs
• Alert staff when guests arrives
• offer appropriate upgrades/upsells, and provide them with a
more personalized guest experience, even on their first visit
• travelers can enjoy a seamless self-check-out experience that also allows
them to arrange for their preferred transportation to their next destination

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MOBILE ROOM KEYS 
• hotels are offering guests room access via their smartphone app
• saving costs from printing environmentally harmful plastic keycards and its
eliminating the hassle of managing keycard inventory that is prone to loss
and demagnetization

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SMART ROOMSERVICE
• push menu notifications to smartphones at optimal times when the guests
are in their rooms
• can even include personalized suggestions based on past orders

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SMART MARKETING PRACTICES
• Data opportunities of smart technology offer a more complete picture of
their guests than ever before
• leverage data insight are the ones that will continue to succeed in the face
of increased competition from Airbnb

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ONLINE REPUTATION MANAGEMENT
TECHNOLOGY
• offer owners valuable insight into how well a property delivered on guest
expectations
• operators will continue to invest in platforms that help them monitor online
reviews, manage their online reputation and use that feedback to improve
both their operational and guest experience standards
• online reviews not only provide a source of direct feedback from guests,
but they also impact a property’s bottom line.

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