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Communication Skills Udit
Communication Skills Udit
BY:-
COMMUNICA
TION IS
WHAT???
It is a process of exchanging:
Information
Thoughts
Ideas
Feeling
Emotions
through-
speech
Signal
Behavior
Writing
Definition of communication
• Perspective of communication:
Perspectives are ideas, views or fixed ways of
thinking
Factor affecting perspective of communication
1.Language
2. Feeling
7.Personal 3.Visual
factors perception
5.Environment 4.Past
6. Culture experience
7c’s
1.Clear 3.Concreate
2.Consice
6.Complete 4.Correct
7.Courteous 5.Conherent
TYPES OF COMMUNICATION
Advantage
• Verbal communication is easy and quick
• Person can store their ideas
• Person can get their responses
Disadvantage
• Cultural differences
• Use of different language
• Meaning of words can be confusing
• Difficult to understand the right words
3P’s
Perform
Practice
Prepare [think about it] Take a deep
Yourself
Topic breathe if you are
With family and
Listeners nervous
friends
Best way Think about what
Speak clearly and
Plan you have prepared
loudly
and start speaking
Non verbal communication
Punctuation
name
Sign Use Examples
,
Used to indicate pause in a When waiter
Comma sentence. give me menu ,I
Used to separate items. order food
Question
mark ? Used at the end of the
question.
What is
your name ?
!
What a
Exclamation Used at the end of the sentence
pleasant
mark to indicate strong feeling
surprise !
1.Adjective 3.Pronoun
2.Nouns 4.Adverb
5.Articles
7.Preposition
6.Conjuctions
8.interjections
PARTS OF EXAMPLE
WHAT THEY DO
SPEECH WORDS
Noun are words that
E g . DOG , TABKE ,
Noun refer to person , place
etc.
SANJAY .
A pronoun is a word
E g . I , THEY ,
used in place
Pronoun of noun
HE , YOU
A
Divya reads
book
Active sentences
Passive sentences
SUBJEC VERB
T
the glass
Sanjay broke
s was by Sanjay
The broken
glass
Types of sentences
(according to their
purpose)
Sanjay
Who broke No , I did Pick up the
broke the
the bottle not! pieces
bottle
Question Statement Reaction Order
Question Statement Emotion/ Order
Reaction
How is the weather ? It is very cold Oh , it is so cold ! Wear your sweater
iation
just as spellings is how You write a word
●
Correct pronunciation will help you
express yourself in a clear and confident
manners
Basics
Paragra ●
●
A group of sentences forms of a
paragraph
One paragraph contain same idea
TYPES OF SOUND
Greeting
Types of greeting:-
Formal
• It is used if you do not know the person
• It is used to greet senior, elderly people or people
with have we have formal relation.
Informal
• It is used when we talk to friends, family or
known persons
Introducing yourself and others
Ask
Who
He is there Is he there?
Ask
11
about
about
Whe people
people
Ask
Ask
re about
about
place
place
Whe Ask
Ask