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Recommendations, Suggestions, and Answers To The Needs of The Guests
Recommendations, Suggestions, and Answers To The Needs of The Guests
Recommendations, Suggestions, and Answers To The Needs of The Guests
SUGGESTIONS, AND
ANSWERS TO THE
NEEDS OF THE
GUESTS
TECHNICAL TERMS
• OVERSELLING – occurs when a
salesperson becomes too pushy in
offering products or services when the
guest has already made a decision on
what to purchase or avail.
• RECOMMENDING –to give an opinion to
answer a guest’s question about menu
• SUGGEST – to provide an objective
answer to the guest’s query regarding
the menu
TECHNICAL TERMS
• SUGGESTIVE SELLING -
recommending products to the guest
with the aim to improve their dining
experience and consequently
increase the size of the guest check
Guest: What vegetable side dish
do you have?
Server: Well, we have baked
mushrooms, saute’ed snow peas,
buttered corn and carrots.