Us vs. Them & Improvement Sabotage:: The Hidden Cost of Poor Working Relationships

The CHANGE REVELATION TM OptimiZ Consulting LLC, Copyright 2013
The World’s First “HAZARD TRAINING FOR CHANGE”
US VS. THEM
& Improvement Sabotage:
THE HIDDEN COST OF POOR WORKING RELATIONSHIPS
KAY SEVER, CMC, CQIA

President of OptimiZ Consulting LLC
32 YEARS in Mining, 13 YEARS in Mining Improvement
Thought Leader in Performance Optimization & Change Acceleration
US vs. THEM
CHOICES AND RELATIONSHIPS

SUBJECTIVE CHOICES
• Whether to solve a problem.
• Whether to go to a meeting.
• Whether to meet with someone they don't like.
• Whether to work with someone that embarrassed
them 5 years ago.
• Whether to promote someone based on favoritism.
• Whether to follow-through on an action item.
SUPERINTENDENTS WON’T COLLABORATE

SUPERVISORS ARE INCONSISTENT WITH CREWS
SUPPORT DEPARTMENTS DON’T SUPPORT PRODUCTION
PEOPLE ARE AFRAID TO TALK ABOUT PROBLEMS
We blame it on the culture…

IT’S JUST THE WAY
IT IS HERE!
CULTURE
How People Interact

With Equipment and Each Other.
What People Are Thinking As They Interact

With Equipment and Each other.
US vs. THEM CHOICES:

What People Are Thinking…
• Permission “Implied” Within Management Teams.

• Watched Their Boss Do the Same Thing.
• It’s Always Been OK.
• Lack Courage to Challenge The Status Quo.
UNAWARE of Impacts on CULTURE, PROFIT or CHANGE.

IMPACT ON CULTURE: MIXED MESSAGES
REACTIVE CULTURES
MISTRUST
REACTIVE CULTURE KPI

IMPACT ON PROFIT
MILLION DOLLAR CHOICES WITH NO ACCOUNTABILITY

• Projects: More Delays, Higher Contingencies, Lower ROI
• Losses from Unsolved Problems Continue for Years
Choices to Work Together MAKE MORE MONEY!

THE PERFORMANCE-CULTURE CONNECTION
UPSIDE POTENTIAL
MANAGEMENT
Workforce
WORKFORCE X
$$$
ACCESS TO POTENTIAL & GROWTH!
NO TRUST – ACCESS DENIED!
IMPACT ON CHANGE
COLLISIONS
Management
System CHANGE
WHAT HAPPENS NEXT
CHANGES EVERYTHING!
CULTURE: MANAGEMENT’S CHOICE!

COLLISION
UNAWARE AWARE
OF BARRIERS, OF BARRIERS,
A VICTIM IN CONTROL
PROFIT
CULTURE
CREDIBILITY
IMPROVEMENT
SABOTAGE!
sab·o·tage: action to hinder: an action taken to
undermine someone’s efforts or achievements
SOLUTIONS
For US VS. THEM
HIDDEN BARRIERS
ON THE CHANGE PATH – OUTSIDE THE SCOPE OF WORK
Current
State B
B Future
B B
State
B
B
B
?
How Much Faster Could You Change with NO BARRIERS?
Current Future
State NO ERS State
RI
Lower Profits A R Higher Profits
Reactive Culture B Proactive Culture
Low Credibility High Credibility
5 MANAGEMENT STRATEGIES
BARRIER AWARENESS – BARRIER REMOVAL
5 STRATEGIES
Sets You Free of GAIN New Perspectives
Old Perspectives on Change
EXPAND Your Definition MANAGEMENT
Help You of Opportunity TOOLS &
Avoid Hazards PROCESSES
As You Change PROTECT Your
Credibility
Position Your MANAGEMENT
MANAGE The Big
Culture To TEAM
Picture
Capture Potential INTERACTION
SUSTAIN Change
Intentionally
MANAGEMENT’S “CULTURE ENGINE”

YES
FREEDOM
TRUTH TRUTH
TO SPEAK
NO
YES NO
MGMT.
WELCOMES
PROACTIVE NEWS
CULTURE NO REACTIVE
YES
Profits, Growth
ACTIONS
CULTURE
Optimization High Losses
MATCH
Credibility Stagnation
WORDS
Strong Team
YES NO Weak Team
Politics
TRUST
MIXED
YES NO MESSAGE
AS TRUST GOES UP…
TONS GO UP & LOSSES GO DOWN!

MANAGING THE BIG PICTURE

PROJECT MANAGEMENT, PROBLEM SOLVING
Process Orientation
Reactive
CULTURE
LESS
PROFIT
Proactive
CULTURE
MORE
PROFIT
Knowing this is CRITICAL to Changing Performance & Culture.

BEING ABLE TO TALK ABOUT IT is even more important!
MANAGING THE BIG PICTURE – CASE

STUDIES
DEPARTMENT RELATIONSHIPS:
• Maintenance – RCM – Purchasing

• Permitting
• Mine Start-Up
• Accounting – Marketing
• Engineering – Drill & Blast
COURAGEOUS CHOICES
REACTIVE PROACTIVE
Holding People Accountable
Having The Same Priorities
Communication & Follow-Through
All Employees Treated The Same
Taking Action
Taking Responsibility
Eliminate Strife
Dealing With Change (COLLISIONS)
COURAGEOUS
CHOICES
CULTURE HEROES
“Great moments
are built from
great opportunities.”
Herb Brooks,
Coach of the 1980 U.S. Olympic
Gold Medal Hockey Team
MAKING CHOICES FOR CHANGE -

CASE STUDIES
CHOICES FOR CHANGE:
• Superintendents – Taking the High Road

• Supervisors - Letting Go of the Past
• Mine Manager - Talking About Problems
COMMON HERO
ELEMENTS
New Management Choices
New Personal Choices
Letting Go of the Past
The Courage to Try
MINING CULTURE SIMPLIFIED

CULTURE IS A CHOICE!
CULTURE IS
MANAGEMENT’S CHOICE!
CULTURE IS YOUR LINK TO POTENTIAL!
YOU ARE CLOSER THAN YOU THINK TO

ACHIEVING YOUR GOALS FOR CHANGE!
CHANGE YOUR PERCEPTION…
CHANGE YOUR PERFORMANCE
THINK POTENTIAL
OPPORTUNITY
The Infinite Element
in Business Success
OptimiZ Consulting LLC

Kay Sever, CMC, CQIA
Going Beyond Improvement to "The Best You Can Be”!
Performance Optimization & Change Acceleration
Management Training/Development
Culture Transformation
Creator of The CHANGE REVELATION -
THE WORLD’S FIRST “HAZARD TRAINING” FOR CHANGE:
Barrier Awareness/Removal Training for Management Teams
Focuses on Barriers NOT REMOVED by Change Initiatives
CHANGE YOUR PERSPECTIVE… CHANGE YOUR PERFORMANCE!
MiningOpportunity.com ---- TheChangeRevelation.com

Office: 480-545-9095, Cell: 480-223-2230

Us vs. Them & Improvement Sabotage:: The Hidden Cost of Poor Working Relationships

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The CHANGE REVELATION TM OptimiZ Consulting LLC, Copyright 2013

The World’s First “HAZARD TRAINING FOR CHANGE”

KAY SEVER, CMC, CQIA

The World’s First “HAZARD TRAINING FOR CHANGE”

CHOICES AND RELATIONSHIPS

The World’s First “HAZARD TRAINING FOR CHANGE”

The World’s First “HAZARD TRAINING FOR CHANGE”

SUPERINTENDENTS WON’T COLLABORATE

We blame it on the culture…

The World’s First “HAZARD TRAINING FOR CHANGE”

How People Interact

What People Are Thinking As They Interact

The World’s First “HAZARD TRAINING FOR CHANGE”

US vs. THEM CHOICES:

• Permission “Implied” Within Management Teams.

UNAWARE of Impacts on CULTURE, PROFIT or CHANGE.

The World’s First “HAZARD TRAINING FOR CHANGE”

IMPACT ON CULTURE: MIXED MESSAGES

The World’s First “HAZARD TRAINING FOR CHANGE”

REACTIVE CULTURE KPI

The World’s First “HAZARD TRAINING FOR CHANGE”

MILLION DOLLAR CHOICES WITH NO ACCOUNTABILITY

Choices to Work Together MAKE MORE MONEY!

The World’s First “HAZARD TRAINING FOR CHANGE”

THE PERFORMANCE-CULTURE CONNECTION

The World’s First “HAZARD TRAINING FOR CHANGE”

The World’s First “HAZARD TRAINING FOR CHANGE”

WHAT HAPPENS NEXT

The World’s First “HAZARD TRAINING FOR CHANGE”

CULTURE: MANAGEMENT’S CHOICE!

The World’s First “HAZARD TRAINING FOR CHANGE”

The World’s First “HAZARD TRAINING FOR CHANGE”

The World’s First “HAZARD TRAINING FOR CHANGE”

The World’s First “HAZARD TRAINING FOR CHANGE”

The World’s First “HAZARD TRAINING FOR CHANGE”

MANAGEMENT’S “CULTURE ENGINE”

The World’s First “HAZARD TRAINING FOR CHANGE”

AS TRUST GOES UP…

TONS GO UP & LOSSES GO DOWN!

The World’s First “HAZARD TRAINING FOR CHANGE”

MANAGING THE BIG PICTURE

Knowing this is CRITICAL to Changing Performance & Culture.

The World’s First “HAZARD TRAINING FOR CHANGE”

MANAGING THE BIG PICTURE – CASE

• Maintenance – RCM – Purchasing

The World’s First “HAZARD TRAINING FOR CHANGE”

The World’s First “HAZARD TRAINING FOR CHANGE”

The World’s First “HAZARD TRAINING FOR CHANGE”

MAKING CHOICES FOR CHANGE -

• Superintendents – Taking the High Road

The World’s First “HAZARD TRAINING FOR CHANGE”

The World’s First “HAZARD TRAINING FOR CHANGE”

MINING CULTURE SIMPLIFIED

CULTURE IS YOUR LINK TO POTENTIAL!

YOU ARE CLOSER THAN YOU THINK TO

The World’s First “HAZARD TRAINING FOR CHANGE”

CHANGE YOUR PERCEPTION…

CHANGE YOUR PERFORMANCE

OptimiZ Consulting LLC

CHANGE YOUR PERSPECTIVE… CHANGE YOUR PERFORMANCE!

MiningOpportunity.com ---- TheChangeRevelation.com

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