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Business Operating Business

Strategy Model Performanc


e

Organiza
-tional
Structure Revenue,
Products Profit & • Sales growth
& Sharehol
Services der • Profit margins
Leadersh Value
ip • Efficiency
Capabilit 30% • Productivity
Business y
Organiza •
Goals Customer perceptions of
-tional service quality
and
Climate
Strategy
Leadersh
ip Styles
Leadership is critical to achieve a high performance climate

It is our key competitive advantage for today and tomorrow

It is the means to realize the full potential of our people & our organization

Fully engaged employees are 2,5 times more likely to exceed performance
expectations than their ‘disengaged’ colleagues

Organizational
Leadership Styles Performance
Climate

50-70% direct impact Up to 30% of variance in


financial results

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