Professional Documents
Culture Documents
BPR - Methodology
BPR - Methodology
Methodology
Introduction
Organization Technology
Job skills
– Enabling technologies
– IS architectures
Structures
– Methods and tools
Reward – IS organizations
Values
Process
– Core business processes
– Value-added
– Customer-focus
– Innovation
BPR – Life Cycle
Define corporate
visions and Visioning BPR-LC Ó
business goals
Identify business Enterprise-wide engineering
processes to be Identifying
reengineered
Analyze and
measure an Analyzing
existing process Process-specific
Identify enabling IT & engineering
generate alternative Redesigning
process redesigns
Evaluate and
select a process Evaluating
redesign
Implement the
reengineered Implementing
process
Continuous
improvement of Improving
the process
Department A
Step 1
Department A
Step 2
....
Issuance
Application Mutual Benefits Life Before Reengineering*
Department E
Issuance
Step 19
Policy
*Source: Adapted from Rethinking the Corporate Workplace: Case Manager at Mutual
Benefit Life, Harvard Business School case 9-492-015, 1991.
The New Life Insurance Policy Application Process
Handled by Case Managers
Mainframe
Physician
Underwriter
LAN
Case Manager Server
PC
Workstation
Organization Entity
• Interorganizational Order from a supplier Lower transaction costs
Eliminate intermediaries
• Interfunctional Develop a new product Work across geography
Greater concurrency
• Interpersonal Approve a bank loan Integrate role and task
Enlighten Foster
Entail Demand