Professional Documents
Culture Documents
Laura - Kerangka Konseptual
Laura - Kerangka Konseptual
Segmentasi (X1)
H1.6
H 1.6
Sasaran (X2)
Sasaran (X2) H1.1
H 1.1
H1.7
H 1.7
H1.2
H 1.2
Komunikasi
Komunikasi H1.5
H 1.5 Keputusan
Keputusan
Pemasaran (Y1)
Pemasaran (Y1) Pembelian (Y2)
Pembelian (Y2)
H1.3
H 1.3
H1.8
H 1.8
Diferensiasi (X3)
Diferensiasi (X3) H1.4
H 1.4
H1.9
H 1.9
Positionong (X4)
Positionong (X4)
Reliability (X1)
Reliability (X1)
0,228
0,228
0,261
0,261
Assurance (X2)
Assurance (X2)
(0,493)
(0,493) e1 == 0,179
0,179 e2 == 0,219
0,219
0,026 e1 e2
0,026
Tangibles (X3)
Tangibles (X3) 0,136
0,136 Kepuasan (Y1)
Kepuasan (Y1) 0,305
0,305 Loyalitas (Y2)
Loyalitas (Y2)
0,244
0,244 0,303
0,303
Empathy (X4)
Empathy (X4)
0,444
0,444
0,357
0,357
Responsiveness
Responsiveness
(X5)
(X5)
Reliability (X1)
Reliability (X1)
H1.1
H 1.1
Assurance (X2)
Assurance (X2) H1.6
H 1.6
H1.2
H 1.2
H1.7
H 1.7
Tangibles (X3)
Tangibles (X3) Kepuasan (Y1)
Kepuasan (Y1) Loyalitas (Y2)
Loyalitas (Y2)
H1.5
H 1.5
Empathy (X4)
Empathy (X4) H1.8
H 1.8
H1.3
H 1.3
Responsiveness H1.9
H
Responsiveness 1.9
(X5)
(X5) H1.4
H 1.4
Gaya Hidup
Gaya Hidup (X1)
(X1) H1.1
H 1.1
H1.2
H 1.2
Keputusan
Keputusan
Pembelian (Y)
Pembelian (Y)
H1.3
H 1.3
Media Sosial
Media Sosial
(X2)
(X2)