9 10 17

11
21

12
7 8
22
14
23
15
5 6
24
1 16 18
2
25
3 19 20

 4 13
 Question 1

Setting objectives
Determining how they’ll be met

PLANNING
 Question 2

“Business skills”
Using methods and techniques to perform a task
Keeping up with the latest technology in your job

Technical Skills
 Question 3

Supervisors, crew leaders, office managers

Implement middle manager’s plans
Report to middle managers
Supervise operative employees

First-Line Managers
 Question 4

Influencing employees to achieve

objectives

LEADING
 Question 5

Establishing mechanisms to make sure

objectives are met
Implementing mechanisms to make sure
objectives are met

CONTROLLING
 Question 6

Delegating and coordinating tasks

Allocating resources

ORGANIZING
 Question 7
“People skills”
Your relationships with all individuals and groups
Understanding
Communicating
Motivating
Resolving conflict
Working as a team member
“It’s not what you know, it’s who you know.”
Ethics

Interpersonal Skills
 Question 8

Select alternatives to solve problems

Take advantage of opportunities
Be able to conceptualize, diagnose and analyze
Use math skills
Manage time

Decision-making Skills
 Question 9

-the people. The most valuable resource

Human Resource
 Question 10

-the buildings, the equipment, supplies

Physical Resources
 Question 11

-the money, the budget

Financial Resources
 Question 12

-computers, reports

Information
 Question 13

The Three Levels of Management

TOP MANAGERS
MIDDLE MANAGERS
FIRST-LINE MANAGERS
 Question 14
Executives-CEO, CFO, COO, Presidents, Vice Presidents
Manage the entire organization or major parts
Develop the purpose, the goals, strategies, long-term
plans
Report to board of directors or other executives
Supervise middle managers

TOP MANAGEMENT
 Question 15

Managers and department heads

Implement top manager’s strategies by
developing short-term plans
Report to executives
Supervise first-line managers

Middle Managers
 Question 16

FIGUREHEAD
LEADER
LIASON

INTERPERSONAL ROLES
 Question 17

MONITOR
DISSEMINATOR
SPOKES PERSON

INFORMATIONAL ROLES
 Question 18

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 Question 19

ENTREPRENUER
DISTURBANCE HANDLER
RESOURCE ALLOCATOR
NEGOTIATOR

DECISIONAL ROLES
 Question 20

PLANNING
ORGANIZING
LEADING
CONTROLLING

FUNCTIONS
 Question 21

INTERPERSONAL
INFORMATIONAL
DECISIONAL

ROLES
 Question 22

INTERPERSONAL
TECHNICAL
DECISION MAKING

SKILLS
 Question 23

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 Question 24

What is a Manager?

A manager achieves objectives through

efficient and effective use of resources.
 Question 25

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