LAUNDER LINEN AND GUESTS CLOTHES

Skill Learning Program : Art, Craft and Tourism

Skill Competency : Hotel
Competency Standard : Launder Linen and Guests
Clothes - PAR.HT02.029.01
Basic Competency : Process and laundry items
 Areas that require laundry services

1. Hotel linen area part are ;

a. Food and beverage Linens

- restaurant, Table cloth, napkin,

- coffee shop, molton, green felt,
apron etc
- banquets, etc.
 Areas that require laundry services

b. housekeeping Sheet, pillow sheet, bad skirt,

bath robe, Bed spread,
- Guest rooms, bath towel, hand towel,
face towel, Bath mat etc

Bath towel, bath robe,

- Swimming hand towel, face towel,
Bath mat etc,
pool,
Sheet, bath towel, bath robe
hand towel, face towel,
- Spa
Bath mat etc,
 Areas that require laundry services

2. Uniforms area part are ;

- for employees of all departments.
 Areas that require laundry services

3. Guest clothes area part are ;

- House guests clothes

- Outside guests clothes.

Areas that require laundry services
 Marking of item
1. Uniforms
Make a special code, e.g. GM, EAM,
and the department;
a. FO 1 for Front Office Manage
b. FO 2 for Assistant Front Office
Manager, etc
c. For the staff level, based on the
name of the employee
uniform
 Marking of item
The Personnel Departments list of names.
a. Mark in an invisible part of the garment
e.g. inside collar.
b. If the marking could not be applied to
the inside of the collar;
c. apply with a safety pin or stapler or
apply the marking tape through the
button-hole or belt loop of the garment.
 Marking of item
2. Guest clothes
1. Order special code and number
a. Sunday : SN
b. Monday : MN
c. Tuesday : TU
d. Wednesday : WD
e. Thursday : TH
f. Friday : FR
g. Saturday : ST
 Marking of item
2. The numbering code begins from the
number 101 to 140 and then continued
to the number 210 to 240, etc.
3. The first number in a code is the
washing group; the second number is
the number of washings.
4. The marking on the guest clothes must
match the laundry list requirements.
 Marking of item
5. Take off all the old markings on the
guest’s clothes.
6. If the marking cannot be applied to the
garment use a safety pin or stapler to
apply the new marking.
7. Applying the mark with safety pin or
stapler is done so as to not damage the
garment e.g.: button hole, etc.
 Marking of item
8. While using the Marking Machine makes
sure that the garment cannot be
damage, if necessary apply to another
part of the garment that cannot be seen.
9. If you are not sure if the garment will be
damaged in the Marking Machine, use a
safety pin or stapler.
 Using the marking machine

Preparation and use

1. Prepare the Marking Machine
 Using the marking machine

2. Check each component:

a. code number
b. tape
c. solvent
d. using
 Using the marking machine

3. Connect to the electrical power, based

on the voltage indicated.
4. Switch on, machine and heather
5. Place the garment that is to be coded in
the machine and the press the handle
down to apply the code number.
 Counting items

1. Count and check the items

based on the:
a. laundry list
b. dry cleaning list
c. press only list.

The number of items must be the

same as the total number of pieces on
the list. If the count is different
report it to the supervisor.
Counting items
The laundry list
 Checking items

2. Checking items for the:

a. services the guest requested
b. types of fibre and fabric
c. items left in garment pockets, if any
money or other articles found report it
to the supervisor
 Checking items

a. stains and type of stain

b. classification of dirt
c. damage or need for repairs to
d. garments
e. dye fastness.
 Sorting categories

1. Hotel linen:
a. urgent service – if any special
functions in the hotel
b. laundry
c. dry cleaning
d. mending/repairs.
 Sorting categories

2. Uniforms:
a. laundry
b. dry cleaning
c. mending/repairs.
 Sorting categories

3. Guests clothes:
a. urgent service – 100 % surcharge on
price list returned within 2 hour after
collection: latest collection 4.00 pm
b. express service – 50 % surcharge on
price list: returned by 2.00 pm: latest
collection 10.00 am
c. regular service – returned the same
day 6.00 pm: latest collection 10.00 am
 Sorting categories

d. laundry service
e. dry cleaning service
f. hand wash
g. pressing only
h. mending.
 Sorting procedure

Checking all items for:

a. degree of soil
b. kind of stains
c. fibre and fabric
d. dye fastness.
 Sorting procedure

2. Separating items, for the next process:

• pre-washing
• stain removal
• laundry process
• dry cleaning process
• hand washing.
 Different fibres and fabrics

• vegetable : cotton

• flax : linen
 Different fibres and fabrics

• animal (sheep) : wool

• animal (worm ) : silk

 Different fibres and fabrics

• synthetics : polyester, nylon.

 Identify dye fastness

• running colour
• fast colour
• light colour
• dark colour.
Garment labels
Garment labels
 Different fibres and fabrics

1. Identifying stains
a. Feel
1.1. stains feel soft / hard
1.2. hard could indicate – furniture
varnish, etc.
1.3. soft could indicate – coffee, etc.
 Different fibres and fabrics

b. Odour
Perfume, salad dressing, etc.

c. Colour
Stains could be recognised by their
colour, e.g. Ink, Soft drinks, etc.
 Garment labels

d. Appearance
Splashed with oil, sauces, etc.

e. Location
The position of stains on a garment can give
indication as to what the stain is, e.g. Perfume
on a part of the garment near the neck or Ink in
pocket area of the garment, etc.
 Types of stains

1. Emerged stains
2. Stains on the surface of the garment, e.g.
paint, lipstick, etc.
 Types of stains

3. Absorbed stains
4. Stain absorbed into the fibre of the
garment, e.g. Soft drinks, Ink, etc.
5. Compound stains
Mixture of the two types of stains
mentioned above, e.g. Blood, etc.
 Classification of dirt

1. Washable dirt
Dirt that can be removed by washing
with water and detergent.
e.g.: Protein: Egg, sauce, faces, etc
Pigment: Dust
Carbohydrate: Starch
Oil and fat: Mineral oil, vegetable
oil, etc
 Classification of dirt

2. Solvent dirt
Dirt, which is difficult to remove and
frequently can’t be, removed at all, e.g. Paint,
varnish, dyes, etc.
 Classification of dirt

3. Bleachable dirt
Dirt which can not be removed by a
normal laundry or dry cleaning process
and will require bleach to be added to
the wash during a special wash cycle.
e.g.: - natural dye – fruits, sauces,
medicine, blood, etc.
- artificial dye – industrial dye.
 Cleaning process

1. Laundry process
Washing process for heavy, medium and
light soiled items in water and detergent.
 Cleaning process

2. Steps for the laundry process:

Washing process

a. wet

b. soak

c. suds/wash
 Cleaning process

e. rinse I ; normal process

f. rinse ii ; if the items are a white
colour soiled, added a
bleaching agent
g. rinse iii ; normal process
h. rinse iv ; add chemical to neutralise
alkalis
i. rinse v ; add a softener.
 Cleaning process

Extract :
all washing machine have an in-built
extraction process.
 Cleaning process

Dry Tumbler :
dry items in a tumble drier – where
appropriate: refer labels to advice.
 Cleaning process

3. Dry cleaning process

Wash, rinse, extraction and dry cleaning.
The process is done in one machine
with a solvent.
Cleaning process
 Cleaning process

4. Hand wash process

This process is for delicate garments and for
certain colour.
 Stain removal process

1. Mechanical action process

Using equipment for the removing
process, E.g. ; Spotting board and
washing machine.

Spotting Board Machine

 Stain removal process

2. Solvent action process

Using a solvent or other basic chemicals to
extract stains.
 Stain removal process

3. Chemical action process

Using specific basic chemicals for the
removal of special stains.
 Stain removal process

4. Softening
Using a softener to soften hard stains before
using equipment and strain removal agents.
 Stain – remove agents

1. Rust Go : Stain remove agent for rust

2. Bon Go : Stain remove agent for meals
3. Ink Go : Stain remove agent for ink
4. Yellow Go : Stain remove agent for Kelunturan
5. Pyratex : Paint, Grease, oil, Lipstick, etc
6. Tar Go : Oil, Grease, Paint ( dry Cleaning )
 Chemical Cleaning for laundry

1. Water : consider the quality of the water –

hardness, iron, organic, chlorides total alkali.
2. Detergent ;
must have - surfactant
- alkali bolder
- sequestrate
- additive
- optical brightened, resistant
to re-depositing, resistant to
corrosion.
 Chemical Cleaning for laundry

3. Bleach ;
for removes stains or soil not removed
in the normal wash cycle.
4. Sour ;
for neutralises alkalinity in the garment.
5. Softener ;
for softens the garment.
 Chemical Dry Cleaning for
laundry

Solvent ;
For Chlorinated Hydrocarbon agents for
dry cleaning, e.g. Derchloro Ethylene,
Tetrachloro Ethylene, Fluoro Carbons, etc.
 Safety in the use of cleaning
chemical agents

1. Never mix unlike chemicals, since this

can create a hazardous combination.
2. Always make sure that all containers are
marked as to the contents. If a
container is not marked, take it to your
supervisor for proper labelling.
3. Always use the proper safety equipment
supplied by your supervisor – gloves
and mask.
 Safety in the use of cleaning
chemical agents

4. Read all safety information provided on

chemical containers.
5. If you should experience an allergic
reaction, flush the affected area with
large amounts of cold water and report
to your supervisor immediately.
 Laundry equipment

1. Washing machine
a. front loading type
b. top loading type.
 Laundry equipment

2. Extractor 3. Tumble dryer

 Dry Laundry equipment

4. Dry cleaning machine

 Procedure for the repair of items

1. Check the items for damage or need for

repair
2. Report to Laundry Supervisor
3. Fill out repair form from linen room
4. Send form and article to linen room
5. For guest laundry – record on the guest
laundry list
6. For uniforms – record in the logbook.
 Procedure for the repair of
items
Repair form
To: Linen room Section Date : 08/08/09

Name : Brown,j.Mr
Room : # 202
Date of Accepted : 08/08/09 Time :15.00
Date of Returned : 09/08/09 Time : 12.00

Items Pieces A Repaired Request Charge

Trouser 1 Belt Rp. 25.000,-

Linen Clerk / Seamstress Linen Room Supervisor

------------------------------------- ----------------------------------
 Pressing equipment

1. Hotel linen
a. hand iron
b. flat work iron
 Pressing equipment

2. Uniform
a. hand iron
b. steam press
c. sleeve press
d. tandem press
e. body press
f. cotton garment press
g. mushroom press
h. utility press, etc.
 Pressing equipment

Steam press Mangler machine

 Pressing equipment

3. Guest clothes
a. hand steam iron
b. steam press
- sleeve press
- tandem press
- body press
- cotton garment press
- mushroom press
- utility press
- form finisher, etc.
c. wool press.
 Laundry voucher
No Acc : 000876
Date : 08 /08/09

N a m e : Brown, j. Mr
Room : # 202
No. of marking : 02
Items Charge
1. Trouser Rp. 15.000,-
2. Pants Rp. 5.000,-

Total pieces: 2 Rp. 15.000,-

Guest Signature
______________
 Valet record

Date : 17/08/09

N ROOM Marking L/DC/ Total Valet Received Remarks

O NO No PO Pieces
M E
1 202 08 L 2 M - ITA -

Laundry Supervisor
-------------------
 Package and store items

1. Hanging
 Package and store items

Hanging procedures ;
a. With the standard hanging procedure’s
b. Follow by kinds of guest’s Clothes ;
Jacket, Shirt, Polo, Trousers, Short, etc.
c. Using the plastic cover.
d. Using the rubber brand
 Package and store items

2. Folded
 Package and store items

Folded Procedure ;
a. Area must be clean
b. Prepare folded Clothes equipment ;
• Shirt board/Backing holder
• Bow tie
• Shirt band
• Plastic cover
c. Folded with the standard procedure
d. Using Socks band for Sock
e. Preparing Basket and wrapping paper.
Package and store items

Backing holder/shirt board

 Package and store items

Bowtie, socks band, shirt band

Package and store items

Plastic shirt cover

Package and store items

Folded on the basket

 DELIVERY GUEST CLOTHES

The Procedure of Delivery Guest Clothes ;

a. Prepare a valet trolley.
b. Prepare some equipment
• Delivery form
• Pen & Pager
• DND sign card
• Laundry sign
• Master keys
c. Follow by Room no/floor.
DELIVERY GUEST CLOTHES

Valet trolley
 DELIVERY LINEN CLOTHES

1. FEEDER/FOLDER
a. Area must be Clean
b. Good Condition for machines
c. Using the system : Automatic/Manual.
d. Records the linen.
e. Folded towel with the standard
procedures
DELIVERY LINEN CLOTHES

Flatwork ironer/mangler mesin

 LIST OF LITERATURES

1. Hayter, Roy. 1998. Housekeeping Service in Hotels.

London: Hospitality Training Foundation and Macmillan
Press.
2. Casado, Matt A. 2000. Housekeeping Management. New
York: John Wiley & Sons, Inc.
3. Ni Wayan Suwithi and Cecil Erwin Jr. Boham
akomodasi perhotelan for SMK 2008
4. Package for Hospitality Training
(Including Competency Standard, Teacher Focused &
Student Centered Materials and Assessment Tools)
Launder linen and guest clothes
5. Hotel Borobudur hand out by Widi gunawan