Professional Documents
Culture Documents
The Evolution of Management Thinking
The Evolution of Management Thinking
© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Management and Organization
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2.1 Management Perspectives
over Time
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Classical Perspective
Emerged during the nineteenth and early twentieth
centuries
Rise of the factory system
Issues regarding structure, training, and employee
satisfaction
Large, complex organizations required new
approaches to coordination and control
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Classical Perspective
Three subfields:
Scientific management
Bureaucratic organizations
Administrative principles
© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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Scientific Management
Improve efficiency and labor productivity through
scientific methods
Frederick Winslow Taylor proposed that workers
“could be retooled like machines”
Management decisions would be based on precise
procedures based on study
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Scientific Management
Henry Gantt developed the Gantt chart to measure
and plan work
The Gilbreths pioneered time and motion studies to
promote efficiency
© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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2.2 Characteristics of
Scientific Management
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Bureaucratic Organizations
Max Weber, a German theorist, introduced the
concepts
Manage organizations on impersonal, rational basis
Organization depends on rules and records
© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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Bureaucratic Organizations
Managers use power instead of personality to
delegate
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2.3 Characteristics of
Weberian Bureaucracy
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Administrative Principles
Focused on the entire organization
Henri Fayol, a French mining engineer, was a major
contributor
14 general principles of management; many still
used today:
Unity of command
Division of work
Unity of direction
Scalar chain
© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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Administrative Principles
Identified five functions of management:
Planning
Organizing
Commanding
Coordinating
Controlling
© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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Humanistic Perspective:
Early Advocates
Understand human behaviors, needs, and attitudes
in the workplace
Mary Parker Follett and Chester Barnard
Contrast to scientific management - Importance of
people rather than engineering techniques
© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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Humanistic Perspective:
Early Advocates
Empowerment: facilitating instead of controlling
Recognition of the informal organization
Introduced acceptance theory of authority
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Humanistic Perspective: Human
Relations Movement
Effective control comes from within the employee
Hawthorne studies were key contributor
Human relations played key variable in increasing
performance
Employees performed better when managers treated
them positively
Strongly shaped management practice and research
© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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Humanistic Perspective: Human
Resources Perspective
From worker participation and considerate
leadership to managing work performance
Combine motivation with job design
Maslow and McGregor extended and challenged
current theories
Maslow’s Hierarchy
Theory X and Theory Y
© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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2.4 Theory X and Theory Y
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Humanistic Perspective:
Behavioral Sciences Approach
Scientific methods + sociology, psychology,
anthropology, economics to develop theories about
human behavior and interaction in an organizational
setting
Organizational development – field that uses
behavioral sciences to improve organization
© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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Humanistic Perspective:
Behavioral Sciences Approach
Other strategies based on behavioral science:
Matrix organizations
Self-managed teams
Corporate culture
Management by wandering around
© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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Quantitative Perspective
Also referred to as management science
Use of mathematics and statistics to aid management
decision making
Enhanced by development and perfection of the
computer
Operations management focuses on the physical
production of goods and services
© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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Quantitative Perspective
Information technology – focuses on technology
and software to aid managers
Quants – financial managers who base their
decisions on complex quantitative analysis
© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
22
Recent Trends: Systems Thinking
The ability to see the distinct elements of a situation
as well as the complexities
System – set of interrelated parts that function as a
whole to achieve a common purpose
Subsystems – are parts of the system that are all
interconnected
Synergy – the whole is greater than the sum of its
parts
Managers must understand subsystem interdependence
and synergy
© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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Exhibit 2.5 Circles of Causality
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Recent Trends:
Contingency View
Every situation is unique
Managers must determine what method will work
Managers must identify key contingencies for the
current situation
Organizational structure should depend upon
industry and other variables
© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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2.6 Contingency View
of Management
© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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Managing the Technology-Driven
Workplace
Big data analysis
Technologies, skills, and processes for searching and
examining massive, complex sets of data
Uncovers hidden patterns and correlations
Supply Chain Management
Managing the sequence of suppliers and
purchasers
© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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2.7 Supply Chain for Retailers
© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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Managing the People-Driven
Workplace
The Bossless Workplace
work from home
accountability to the customers and team
Employee Engagement
emotional involvement in the job