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  • The 8th SME Biz Innovation Summit - v1.0

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    The document discusses the importance of employee experience over process thinking. It notes that research from MIT found organizations with a top-quartile employee experience achieved 2x innovation, 2x customer satisfaction, and 25% higher profits compared to those with bottom-quartile employee experience. The document advocates shifting from an organization-led to an employee-led approach and highlights the value of exit and stay interviews. It concludes with contact information for Rajen Rao.

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    The document discusses the importance of employee experience over process thinking. It notes that research from MIT found organizations with a top-quartile employee experience achieved 2x innovation, 2x customer satisfaction, and 25% higher profits compared to those with bottom-quartile employee experience. The document advocates shifting from an organization-led to an employee-led approach and highlights the value of exit and stay interviews. It concludes with contact information for Rajen Rao.

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    15 views8 pages

    The 8th SME Biz Innovation Summit - v1.0

    Uploaded by

    rajenrao51777564
    The document discusses the importance of employee experience over process thinking. It notes that research from MIT found organizations with a top-quartile employee experience achieved 2x innovation, 2x customer satisfaction, and 25% higher profits compared to those with bottom-quartile employee experience. The document advocates shifting from an organization-led to an employee-led approach and highlights the value of exit and stay interviews. It concludes with contact information for Rajen Rao.

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    of 8

    #Workforce

    The 8th SME Biz Innovation Summit


    1 1 J U LY 2 0 1 9
    Presented by Rajen Rao
    The Organisation of the Future

    Rajen Rao +65 964 787 34 Source : Deloitte University Press


    HR Process Thinking Vs Employee Experience Thinking

    Process Thinking
    What do we need new-hires to do on their first day ?

    Ee Xp Thinking
    What do we want a new employee’s first day to be like ?

    Rajen Rao +65 964 787 34


    MIT Research 2019

    MIT research shows that


    enterprises with a top-quartile
    2x innovation
    employee experience achieve

    2x customer sat
    than organizations with a
    bottom-quartile employee
    experience
    25% higher profits
    Rajen Rao +65 964 787 34
    Ee Xp . . . Next stop is Human Xp

    Personal
    (the individual)
    Employee Engagement Human Experience

    Professional
    (the work)
    Work/ Life Balance Employee Experience

    Organisation Led Employee Led


    (top down) (bottom up)

    Rajen Rao +65 964 787 34 Source : Deloitte Analysis


    Some Titbits
    Prepare Managers

    Exit Interviews Stay Interviews

    Rajen Rao +65 964 787 34


    The End

    Q&A

    Rajen Rao +65 964 787 34


    My Contact Details
    Rajen Rao

    +65 964 787 34

    irajen.rao@gmail.com

    www.linkedin.com/in/rajenrao

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