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    Group8 CRM Security

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    aeonsleo
    This document discusses data security for CRM tools. It identifies the main threat points as hardware/system malfunctions (59%), human error (26%), software malfunctions (9%), and viruses (4%). It then outlines policies and procedures, monitoring, and backup schedules as key aspects of security implementation. Specific security measures are also discussed, including physical security, role-based access controls, network perimeter defenses, operating system security, database security, reliability/backup protocols, data encryption, and application security. References for further information are provided.

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    Group8 CRM Security

    Uploaded by

    aeonsleo
    20 views7 pages
    This document discusses data security for CRM tools. It identifies the main threat points as hardware/system malfunctions (59%), human error (26%), software malfunctions (9%), and viruses (4%). It then outlines policies and procedures, monitoring, and backup schedules as key aspects of security implementation. Specific security measures are also discussed, including physical security, role-based access controls, network perimeter defenses, operating system security, database security, reliability/backup protocols, data encryption, and application security. References for further information are provided.

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    This document discusses data security for CRM tools. It identifies the main threat points as hardware/system malfunctions (59%), human error (26%), software malfunctions (9%), and viruses (4%). It then outlines policies and procedures, monitoring, and backup schedules as key aspects of security implementation. Specific security measures are also discussed, including physical security, role-based access controls, network perimeter defenses, operating system security, database security, reliability/backup protocols, data encryption, and application security. References for further information are provided.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pptx, pdf, or txt
    20 views7 pages

    Group8 CRM Security

    Uploaded by

    aeonsleo
    This document discusses data security for CRM tools. It identifies the main threat points as hardware/system malfunctions (59%), human error (26%), software malfunctions (9%), and viruses (4%). It then outlines policies and procedures, monitoring, and backup schedules as key aspects of security implementation. Specific security measures are also discussed, including physical security, role-based access controls, network perimeter defenses, operating system security, database security, reliability/backup protocols, data encryption, and application security. References for further information are provided.

    Copyright:

    Attribution Non-Commercial (BY-NC)
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    of 7

    CRM TOOLS

    DATA SECURITY


    By Group 8
    Abhishek Srivastava(9030241301)
    Shalini Mulchandani(9030241321)
    Swanand Shende(9030241327)
    Threat Points

     59 % caused by Hardware/System Malfunction

     26 % caused by Human Error

     9 % caused by Software Malfunction

     4 % caused by Viruses

     2 % caused by natural disaster


    12/08/2021 CRM TOOLS: Data Security. 2
    Security Implementation

    o Policies & Procedures (Internal Threat Neutralization)
     Identify when changes have been made to the system
     Who should be notified for breach, data loss and actions to be
    taken
    o Monitoring (Continuous Improvement)
     Internal / Outsourced
     Critical services, abnormalities, changes.
    o Backup Schedule (Ensuring Maximum Availability)
     Frequency of backup
     Chain of command for data recovery/restoration

    12/08/2021 CRM TOOLS: Data Security. 3


    Security Implementation

     Physical security of the server rooms. Use of latest biometric security
    systems.

     Role based access: Strong user authentication and different logon


    levels to restrict visibility.

     Network perimeter defense: Using latest and appropriately


    configured hardware and software firewalls.

     Operating System security: Use a minimal number of access points to


    all production servers. Disabling and/or removing any unnecessary
    users, protocols, and processes.
    12/08/2021 CRM TOOLS: Data Security. 4
    Security Implementation
    Continued…

     Database Security: Whenever possible, database access is controlled at the operating
    system and database connection level for additional security. Access to production
    databases is restricted to a limited number of points, and production databases do not
    share a master password database.

     Reliability & Backup: When selecting the actual backup medium and storage of that
    medium, a company's RTO must be considered. Back-up duplicated and duplicate
    backup must be stored off-site. Remote backup through web interface without any
    agent installation

     Data Encryption: Encryption using valid digital certificates while the storing data as
    well as when the data is on the move.

     Application Security: Remove underlying system (vulnerabilities) through flaws in the


    design, development, deployment, upgrade, or maintenance of the application.

    12/08/2021 CRM TOOLS: Data Security. 5


    References

     http://
    www.salesforce.com/assets/pdf/datasheets/securit
    y.pdf
     http://www.insidecrm.com/features/hosted-crm-d
    ata-safety-091307
    /
     http://
    www.crm-software-guide.com/web-based-crm-solu
    tions.htm
     http://findarticles.com/p/articles/mi_qa3995/is_20
    0605/ai_n17187719
    12/08/2021 CRM TOOLS: Data Security. 6
    /
    Thank You

    CRM TOOLS
    DATA SECURITY
    By Group 8
    Abhishek Srivastava(9030241301)
    Shalini Mulchandani(9030241321)
    Swanand Shende(9030241327)

    12/08/2021 CRM TOOLS: Data Security. 7

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