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Attitudes, Emotions, and Ethics: © 2016 Cengage Learning. All Rights Reserved
Attitudes, Emotions, and Ethics: © 2016 Cengage Learning. All Rights Reserved
5. Identify the characteristics of the source, target, and message that affect
persuasion.
of favor or disfavor
Should poor
performance
be blamed
on “bad
attitude”?
behavior
• Attitude Relevance
• Measurement Timing
• Personality Factors
• Social Constraints
Distinguish between
organizational citizenship and
workplace deviance behaviors.
Job Workplace
dissatisfaction deviance
behavior
Pe
rs u
as
ion
Target
Emotional contagion is
the dynamic process
through which emotions are transferred
from one person to another. It occurs
primarily through nonverbal cues and
tendency for mimicry.
© 2016 Cengage Learning. All rights
reserved.
7 Learning Outcome
Terminal – values that represent the goals to be achieved, or the end states of existence
• Achievement
• Concern for others
• Honesty
• Fairness
Doing business in a
global marketplace often
Means encountering a
clash of values among
different cultures.
© 2016 Cengage Learning. All rights
reserved.
Salient Indian Social values
[Internal] [External ]
belief in belief in control
personal control by outside
and personal forces (fate,
responsibility chance, other
people)
[High-Machs] [Low-Machs ]
better to be value loyalty and
feared than relationships;
loved; the ends concerned with
justify the other opinions.
means.