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Introduction to Usability Testing

Human Computer Interaction and Communication
 Topics and Agenda

 Project 03: Usability Testing

 Introduction to Usability Testing
 Reflection
 Course Progress

 Project 01: World Food Initiative Website

 Project 02: Auto Rental Corporation Website
 Project 03 Usability Testing
 Class 31: Introduction to Usability Testing • Class 39: Object-based Techniques

• Class 32: Creating a Usability Test Plan • Class 40: Focus Groups
• Assessment 10
• Class 33: Creating a Usability Test Plan • Class 41: Surveys and Diary Studies
(Exercise)
• Class 34: Recruiting Participants • Class 42: Field Visits

• Class 35: Conducting a Usability Test • Class 43: Group Presentations

• Assessment 08
• Class 36: Conducting a Usability Test (Exercise) • Class 44: Group Presentations

• Class 37: Analyzing Usability Test Results and • Class 45: Course Review
Creating a Usability Test Report
• Assessment 09
• Class 38: Creating a Usability Test Report
(Exercise)
 Project 03: Usability Testing

 Did you get my email?

 What does ‘done’ look like for Project 03?

 What should you do next to successfully complete Project 03?

 What should you do if you have questions or get stuck?

 What is usability testing?

 A tool that allows you to:

 Gain direct input on how real users use your product or website
 Provide a more objective basis for making a decision on a design
 Discover usability issues before the product is developed or before it
goes live
 Decrease the number of Help Desk calls after implementation
 Decrease the amount of re-work to be done after implementation
 Bring the user’s perspective to the design
 How does usability testing work?

 Structured interview

 Participants use product to perform real-life tasks

 Participants “think aloud” during test

 When do you do usability testing?

 Early and often

 Types of Tests:
 Exploratory
 Assessment
 Validation
 Comparison
 What are the basic steps of usability testing?

 Plan your test

 Recruit participants
 Create the test environment
 Conduct the test
 Analyze the results
 Report results and recommendations
 Exercise Reflection

 How can usability testing help improve your designs?

 What type of usability test will you use for Project 03?
 Remember…

 Reading assignment: Complete by Class 34

 Observing the User Experience: Chapter 6
 Reading assignment: Complete by Class 35
 Observing the User Experience: Chapter 11 (p. 296 - 314)
 Assessment 08: Class 35