MODULE 5

EMAIL ETIQUETTE
Abid E A Rahim
MGT1905003
MBA GENERAL
 E-MAIL ETIQUETTE
Email etiquette refers to the principles of behavior
that one should use when writing or
answering email messages.

Email etiquette depends upon to whom we are

writing- Friends & Relatives, Partners, Customers,
Superior or Subordinates.
 BUSINESS EMAIL ETIQUETTES
IMPORTANT PRACTICES
 Specify your subject line
 Use a professional email address
 Use professional email greetings
 Proofread
 Acknowledge all the emails
 IMPORTANT PRACTICES
 Avoid all caps
 Attach carefully
 Double check the email address
 Signing off in style
 TIPS TO IMPROVE
Make sure that your message is simple and clear.
Use proper spelling, punctuation and grammar.
Respond to emails in a timely manner
Make it action oriented.
 TIPS TO IMPROVE
Beware of “reply all” option.
Make the subject line grabbing.
Know your audience.
Review the email before you send it in the first place.
MODEL
THANK YOU