Managing Human Resources

Elizabeth Fiesta Clara Shinta Budiyono

McGraw-Hill/Irwin Copyright © 2006 by The McGraw-Hill Companies, Inc. All rights reserved.
 The Nature of Human Resources
Management (HRM)
HRM:
All activities involved in determining an
organization’s human resource needs, as well as
acquiring, training, and compensating people to fill
those needs

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Copyright © 2006 by The McGraw-Hill Companies, Inc. All rights reserved
 Planning for Human Resources
Needs
Typical HR Issues:
How many employees?
What skills are needed to
satisfy plans?
Availability of people in
the workforce?
What qualifications must
employees have?
Cost of staffing?
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Copyright © 2006 by The McGraw-Hill Companies, Inc. All rights reserved
 Processes of Job
Analysis
Job Analysis:
The determination through observation and study, of
pertinent information about a job, including specific
tasks and necessary abilities, knowledge, and skills
Job Description:
The formal, written description of a specific job, such
as the job title, tasks to be performed, physical and
mental skills required, duties, and responsibilities
Job Specification:
The written description of the qualifications necessary
for a specific job, such as education, experience,
personal characteristics, and physical characteristics

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Copyright © 2006 by The McGraw-Hill Companies, Inc. All rights reserved
Recruiting & Selecting New
Employees
Recruiting
forming a pool qualified applicants from
which management can select employees
Selection
the process of collecting information about
applicants and using thatinformation to
make hiring decisions

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 Recruiting New Employees
Internal
The organization’s current employees
External
Advertisements in newspapers and professional
journals
Employment agencies
Colleges, vocational schools
Recommendations from current employees
Competing firms
Unsolicited applications Did You Know?
Several years ago, 21% of companies
Online said they recruited online. Experts say
it over 80% today.

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Copyright © 2006 by The McGraw-Hill Companies, Inc. All rights reserved
 The Selection Process

JOB

Reference Checking

Testing

Interview

Application 11-7
Copyright © 2006 by The McGraw-Hill Companies, Inc. All rights reserved
Development

Development
training that augments the skills and
knowledge of managers and professionals
WITH Training
teaching employees to do specific job tasks
through either classroom development or
on-the-job experience
WITH PERFORMANCE APPRAISAL
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Performance Characteristics
Productivity Teamwork &
Quality Cooperation
Job Knowledge Judgement
Problem Solving Dependability
Communication Creativity
Initiative Sales
Adaptability Costumer Service
Planning & Organization Leadership
skills Financial Management

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 Employee Turnover
Occurs when employees quit or are fired
and must be replaced by new employees

Promotion Transfer Separation

an advancement a move to employment
to a higher-level another job changes
job with within the involving:
increased company at - resignation
authority, essentially the - retirement
responsibility and same level and
pay - termination
wage
- lay off

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Copyright © 2006 by The McGraw-Hill Companies, Inc. All rights reserved
 Compensating the Work
Force
1. KOMPENSASI
- Salary
- Wages
2. INSENTIF
- Bonus
- Profit Sharing Plan
- Pay For Knowladge Plan
3. BENEFIT  Pensiun, Asuransi dll

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Copyright © 2006 by The McGraw-Hill Companies, Inc. All rights reserved
Masalah dengan Ketenagakerjaan

Legal Context
- EQUAL EMPLOYMENT
OPPORTUNITY
- PROTECTED CLASS

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