HUMAN COMPUTER

INTERACTION:

PRESENTATION
TOPIC
RESEARCHED:

SYED MINHAJ REHAN

SHABBIR KHAWAR BUTT

BRITISH AIRWAYS:
CONTENTS:BRITISH
AIRWAYS
ABOUT
FEATUR
ES

UNIQU
ENESS

IMPROV
EMENTS

BACK
 LAST
ABOUT BRITISH AIRWAYS:
 British Airways is a well-known and acclaimed
international flight service which offers low fares
and a comprehensive international network of
flights to and from well placed airports. Visitors to
the website can book a variety of services such as
hotels, flights, cars and more from one central
online location. The British Airways website is
packed with useful features such as an easy to
follow navigation system, online search facility,
online booking system, and offers excellent
features such as airfares identification, and more.
The website was developed in 1998 and online
since then.
BRITISH
AIRWAYS:FEATURES
 The clean looking home page has definitely been
designed with the international market in mind as it
provides the immediate option for entering the UK, US
or site of country.
 The British Airways website uses the main colours
effectively and with a lot of white space and white as a
background it succeeds in creating a clean cut look. The
homepage and all subsequent pages download fast.
 LAST
FEATURES: Cont..
 The website also provides numerous ways to
contact them for more information on a given
topic.
 This is definite plus for such a huge organization
as users need to know exactly who to contact for
what.
  A comprehensive sitemap is provided making
for the ease of users.
 Multilingual.
 BRITISH
AIRWAYS:UNIQUENESS
 The website is a good example of the customer
service level that a commercial airliner should offer.
  The website help feature provides all the
information and step by step guidance required for
using plugins, making use of the audio features
which are especially helpful for people with reading
disabilities, and for setting your page resolution for
optimal viewing.
 One of the really useful features is browse aloud
feature which provides a higher level of
accessibility for the blind and illiterate users.
 LAST
UNIQUENESS: Cont..
 Plugins are not required for most of the functions
the site does state that it will highlight content
which requires Flash or Acrobat Reader which
can also be downloaded by following the
appropriate links.
IMPROVEMENTS:
 Improving a website means improving website
usability.
 One and the most useful improvements is
providing a reward package like reward points and
other rewards for the user who have access to the
website (login id) , every time user access the
website he or she will get these rewards, so they
will make more use of it.
 Every time user reaches 1000 reward points he’ll
get a chance to win a free trip to anywhere he
want, no matter if he wants to book a flight to hell.
 LAST

IMROVEMENTS: Cont..
 Beside all the features and uniqueness, the
website doesn’t have interactive or attractive
interface for the users. Therefore, a better
interface should be there in order to increase the
usability of the website.
 American Airline is one of the World’s leading
airline and they have E-mail feature in there
website, British Airways should also give feature
like this to their customers.
EMIRATES AIRWAYS:
CONTENTS:EMIRATES
AIRWAYS.

ABOUT
STATS

UNIQU
ENESS

FEATUR
ES
IMPROV
EMENTS

COMPARISION
 ABOUT EMIRATES
AIRWAYS.
 During the mid-1980s, Gulf Air began to cut back its
services to Dubai as it was concerned it was providing
regional feeder flights for other carriers. As a result
Emirates was conceived in March 1985 with backing
from Dubai's royal family, and was required to operate
independent of government subsidies, apart from US$10
million in start-up capital. Emirates leased a new Boeing
737-300, as well as an Airbus 300B4-200, both
from Pakistan International Airlines which were returned
in 1987. The Royal Family's Dubai Royal Air Wing also
provided the airline two used Boeing 727-200/Advs. The
airline's first flight, flight EK600, was Dubai–Karachi on
25 October 1985. Flights to Bombay (now Mumbai)
and New Delhi were launched by the year's end.
 LAST

ABOUT: Cont..

start date : 1996-07-25

owner : Emirates Airline

street : P O Box 686

city/state : Dubai,

country/zip : United Arab Emirates

email : websupport@emirates.com

Ph:+971 4 2133940 Fax:+971 4

phone :
2133950
FEATURES:EMIRATES
AIRWAYS.
 This is a site where you can plan and book a flight. The
top of the site offers you four choices of North and
South America, Europe, The Middle East and Africa and
Asia and the Pacific. When you roll over these sections
you are taken to another page where you can pick from
a list. The North and South American section offers
Argentina-English, Brazil, English, Canada-English and
more. Europe features Belgium in English, France-
English, Malta-English, Turkey-English and more.
 Emirates.com is a multilingual and interactive website
which provides easy access to the people all across the
world.
 LAST
FEATURES: Cont..
 You will also find the titles Cabin Features, Staying
Connected, Dining, Our Fleet and more. Destinations and
offers give you titles like Special Offers, Tours and
Holidays and more. Plan and Book has Check in Online,
Find a Hotel and more.
Business Rewards has How the Program Works and
more. Finally, Skywards has the titles Earning Skywards
Miles and more. Each page is packed with information
and beautiful photos. There is a sectioned timetable as
well as information, offers and other information. This
site is for anyone who wants the most information on
destinations and the best way to book their flights.
STATS:RESPONSE TIME FOR LAST

www.emirates.com
UNIQUENESS:EMIRATES LAST

AIRWAYS.
 Mobile Emirates.com will allow Emirates customers
around the globe to have the option of booking their
flight through their phone's mobile browser.
 Designed to work with more than 3,000 mobile devices,
Mobile Emirates.com ensures that the Emirates website
is downloaded in the appropriate format for each specific
mobile device, allowing customers to perform a
multitude of tasks including booking and managing a
flight, mobile check-in, searching flight schedules and
status and checking the in-flight amenities available on a
specific flight.
IMPROVEMENTS:EMIRATES
AIRWAYS.
 Can have a virtual help person for people who want to move
quickly rather than reading help pages. Demonstration is
easier to understand and is interactive as well.
IMPROVEMENTS: Cont..
 Currently Emirates.com is providing mobile
website for its users, and its quite expensive and
charge money/minute.
 Emirates can provide the same service for free
like 0.facebook.
COMPARISION: VS.

 As we all know ba.com and emirates.com are the

most commonly used websites, people use these
websites to book either their tickets or special tour
packages offered by these airlines.
 Both websites are multilingual and interactive for
their users as the users are pretty much satisfied with
what they have.
 Emirates.com is much more colorful then ba.com and
have lots of features including their mobile website,
where as ba.com is quite mature with the word
mature means they haven't used colors other than
blue, red and white so it seems more professional.
COMPARISION: Cont..
 Another plus goes to Emirates.com as the
website have more pictorial representation for
their users.
 Beside these points, emirates.com and ba.com
are looking forward to make their website more
user friendly and they are in competition with
each other so we can expect better websites in
the mid 2011.
 The last and the most good thing about
emirates.com, they show pictures of beautiful
airhostess which attracts people.
ANY QUESTIONS??
THANK YOU.