MAKING A TOUGH DECISION AT

NOVA WATERFRONT HOTEL

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COMPANY AND CREW
• Company: Nova waterfront Hotel
• Position Hiring For: Senior Event manager
• Candidates: Shannon Smith(Internal Candidate),MATT Mayes(External Candidate)
Selection Team:
• Laura green: Director of Event Planning
• Michelle Sederas: Event manager
• Alex Harnett: Senior banquet Manager
• John Wilson :Director of Event Management
• Senior event Managers within the department
• General Manager 2
 SELECTION PROCESS AT NOVA WATERFRONT

Receive
Phone screen Offer or
Feedback

Interview
Apply

• Structured And Behavioral approach

• Hiring Manager was responsible for coordinating with external
recruits
• Used outside firm to screen resumes ,phone screening and 3

facilitating selection team brief

CANDIDATES ON THE RUN
•Candidate 1- Shannon Smith
Internal Candidate with a experience of 3 years in the firm
Good Track Record
Easy going and informal Style
Lacks leadership skills
Lacks Financial skills
•Candidate 2-Matt Mayes
External candidate who worked as senior event manager
Experience of 2 years as senior event manage
Had dominant and formal style
Had leadership skills but he has not budgeting and forecasting at a larger scale

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 LAURA GREEN SCORECARD

Factor Wi Score

Shannon Xi*Wi Matt Xi*Wi

Previous 0.5 9 4.5 8 4

Record
Skill set 0.4 10 4 9 3.6
Total Score 8.5 7.6

Inference
• Felt that Shannon required recognition and was apt for customer
service 5

• Felt that position could be downgraded to hire Matt

MICHELLE SANDAS
Factor Weight Rating
Shannon Xi*Wi Matt Xi*Wi

Organization fit 0.4 9 3.6 8 3.2

Leadership 0.5 8 4 9 4.5

skill
Total 17 17

Inference:
• Felt Shannon was accommodating ,friendly but lacked
leadership but also she could grow
• Felt Matt lacked organizational fit 6
ALEX SCORECARD
Factor Weight(Wi Rating
)
Shannon Xi*Wi Matt Xi*Wi
Skill set 0.4 9 3.6 8 3.2

Customer 0.5 10 5 9 4.5

Service
Total 8.6 7.7

Inference:
• Was more inclined towards Shannon as she had better customer service
• Felt that with Shannon things wont go wrong

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JOHN
Factor Weight(Wi) Rating
Shannon Xi*Wi Matt Xi*Wi
Leadership 0.5 8 4 8 4
Skill
Mentoring 0.5 8 4 8 4
Willing to help 0.5 - -
Others
Total 8 8

Inferences:
• Felt that both had similar strengths and weakness
• Wanted to change the job profile to technical
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PROBLEM-DECISION DILEMMA

• Both Candidates had Similar Strength and weakness

• Loss of a good resource if not promoted(Shannon)
• Whether to hire a very high standard or give people time to grow?
• There was already a growth in hospitality sector so losing potential
candidates may become a disadvantage to organization

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RECOMMENDATIONS

• Give them both a chance as interns and use it to asses their skills
• The one who is underperforming can be given a Technical role
• Matt can also be hired as he has potential and being an external he can flush
in ideas
• HR Recruitment scorecard should be uniform

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QUERIES?

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THANK YOU

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