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OB Chapter One
OB Chapter One
ORGANIZATIONAL BEHAVIOR
Chapter outline
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Managing Workforce Diversity
Workforce diversity:
organizations are
becoming a more
heterogeneous mix of
people in terms of gender,
age, race, ethnicity, and
sexual orientation
Diversity Implications
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Improving Customer
Service and People Skills
The majority of employees in developed nations work
in service jobs
They must know how to please their customers
organizations
Stimulating Innovation
and Change
Organizations must be innovative and able to
change in order to succeed in the marketplace
today
This includes a commitment to
Flexibility
Quality Improvement
Staying Competitive.
Coping with Temporariness
Jobs are constantly changing
Skills need to be updated for workers to stay on
target
Workers need to be able to deal with change
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Summary
1. Defined Organizational Behavior (OB).
2. Show the value to OB of systematic study.
3. Demonstrated how few absolutes apply in OB.
4. Identified the major challenges and opportunities
managers have in applying OB concepts.
5. Identified the three levels of analysis in OB.
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